Rerouting mail set for return

[TrueBlueTerrier]

By Richard Tyler

http://www.telegraph.co.uk/money/main.j ... ost118.xml

Last Updated: 1:08am BST 18/09/2007

The Royal Mail is planning to launch new post redirection services to all businesses - even those in multi-tenanted buildings.

The once universal service has not been available for more than five years because Royal Mail could not justify the cost of sorting high volumes of mail delivered to offices housing more than one firm.

But a spokesman said Royal Mail was aware that many businesses would pay for such a facility. "The service we are looking to develop will have a variable price depending on how much mail we will have to sort through," he said.

Royal Mail does offer a "diversion" service to some multi-occupancy buildings but only when local sorting offices have the capacity. More than 4,000 companies use this service, which costs £185 a year.

The new service comes too late for one Your Business reader, who is critical of the Royal Mail for failing to say clearly that it does not redirect such business mail.

Solicitor Adam Cohen moved his firm, Adam Cohen Partnership, from Hammersmith, west London, to rural Suffolk.

He said a form from a post office was used to request a redirection of business mail.

Unaware of any problem, Mr Cohen paid for the £70 service in mid-August and the move took place on August 31. But the mail did not appear. A letter finally arrived from Royal Mail on October 4, saying the redirection could not take place.

He is now using an overnight courier and picking up the mail himself once a week in London.

[Carla]

Just goes to show RM always shoot themselves in the foot :lfo :cfo These two are to blame

[DGP1]

I'm sorry but I thought a re-direction was just that and any business paying for one should get it (I've done it before extracting one business from many in the same place so I can't see the problem).