Royal Mail is putting a nail in its own coffin via Twitter

[TrueBlueTerrier]

http://www.computerweekly.com/blogs/it- ... ail-i.html" onclick="window.open(this.href);return false;

Recent months have seen the poor old Post Office and its Royal Mail mothership suffer a couple of technical problems.

But what downtime found most interesting was how the organisation has harnessed Twitter to keep people up to date with the problems it is experiencing.

So not only is the company telling them that its systems are not working but also that there is a far better mechanism to communicate than letters for example.

[DGP1]

Twitter is only good for very short (usually pointless) messages, you could get a similar thing from texts but it's not the same as actual mail, not going to send your BT bill on twitter

[fishtank]

Twitter is only good for very short (usually pointless) messages, you could get a similar thing from texts but it's not the same as actual mail, not going to send your BT bill on twitter

The blog is pointless drivel.
Twitter is used as a real time service information update.
It hasn't replaced mail although if i was a CSR i might be worried.