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As stamps run out in shops, customers can't even get them online
Customers of Royal Mail's online postage services have suffered yet more intermittent outages today and over the weekend.
This is the fifth consecutive month that users have experienced problems trying to access the Royal Mail's SmartStamp and online postage service on the Capgemini-managed website since online data was migrated to new servers in December 2011.
Later in the day, at 14:07 GMT, Royal Mail updated its Twitter feed with an apology.
"SmartStamp & Online Postage customers - really sorry for further access issues. We're investigating these now."
The fact that the website glitches have been recurring since December have not bypassed customers.
One, a small business posting on Twitter under the name Sharon @littlecottonsoc, said: "@RoyalMail your site has not been right since your changeover before Christmas! Why is it taking so long to get everything sorted?"
Meanwhile, as customers rush to buy stamps before the price hike due at the end of the month, one customer said that the online problems have only added to the pain.
@rebeccaejulian posted on Twitter: "So I can't buy stamps from Viking or Superdrug and now the @RoyalMail is down! Well isn't that just brilliant? #losingfaith"
Royal Mail has yet to respond to requests for comment at the time of writing.
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Royal Mail website hit by IT problems...again
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POSTMAN
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Royal Mail website hit by IT problems...again
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.