Torphichen Sub-Post Office (Closure) Debate in HoC

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Michael Connarty (Linlithgow and East Falkirk, Labour)

The reason why I have called for this Adjournment debate is to warn all Members of the House that what happened to the sub-post office in the village of Torphichen could happen in every constituency in the UK, and is likely to do so, given the plans of the Post Office.

I should like to draw a timeline for the House. At the time of the last review of the post office network there was no proposal to close Torphichen sub-post office. In my constituency there were a number of closures in very small villages with very small numbers of post office users. However, Torphichen is a village of over 600 residents living in over 300 dwellings. It is a very well-known heritage village where the priory of the Order of St John was founded after the knights left the Holy Land, and it is visited a great deal by tourists passing through West Lothian on their way to Linlithgow palace, where Mary, Queen of Scots was born. The village’s natural attractiveness makes it very popular with people who want to buy houses and commute into Edinburgh. It is not a village with a down-at-heel population who have very little use for a post office. Moreover, it has many elderly residents.

On 2 November 2011 the most recent postmaster, who had not been a shopkeeper before and had been renting the premises for some nine months, decided to give up the premises, stop being a shopkeeper and give up the licence at the same time. The person who previously ran the post office and very popular shop—the only shop in the village—had done so for a long time. That is the crucial point. It is the post office that has sustained the village shop for many years, as do many post offices in communities across the shires of England and the counties of Scotland.

On 8 November Post Office Ltd sent a letter under the name of Brian Turnbull, the change manager, to MPs, MSPs and local authorities saying that there had been a temporary closure. It put an apology for the temporary closure on the window of the shop. Interestingly, I believe that that is the same Brian Turnbull who used to be the manager of the post office in Bathgate, who got me and my constituency party to campaign for some years to keep his post office open. When his Crown post office shut, all the people who worked there got their books and were made redundant. Obviously he then got taken on to carry out the same task in other areas.

The odd thing about the letter was that it was written from an address in St Albans. It referred to a couple of telephone numbers, but when I called them I heard things like, “Press 1 if you want this, press 2 if you want that, or press 3 if you want nothing.” The website that the letter referred to was just a general website with nothing at all about what was happening to Torphichen post office. There was no way of communicating.
In the past, the network manager for Scotland would have had the courtesy to phone the Member of Parliament, because this is a reserved matter. They would have spoken to the Member of Parliament and involved them in any difficulties, temporary closures, or proposals for changes or for a reopening. That has always been the case until now. The new network manager for Scotland, Ms Sally Buchanan, did not take the trouble to do that. In fact, we had to search out her telephone number so that we could contact her.

Ms Buchanan had been contacted by Neil Findlay, the adept MSP for Lothian. He contacted the address in Edinburgh and received a reply on 21 November. The reply was interesting because it said that the Post Office had done modelling. I do not know when it had found the time to do that modelling between 2 and 8 November. Having done the modelling, it had decided that the Post Office Local option, which was mentioned when we debated the Postal Services Act 2011, would be best for that property.

We discovered that, despite the fact that somebody in the village had approached the owner of the post office building and offered to buy it, the Post Office had got the key from the previous owner and stripped out all the security that a normal sub-post office has. For some reason it drilled holes in the safe so that it could no longer be used to store money. When I challenged the Post Office on that matter, the reply was:
“That we removed the Post Office owned equipment, including the computer system, from the premises is not indicative of future service arrangements; it is normal practice for us to recover our property where there is any doubt over our ability to have continued access to the premises.”

As I wrote to the Minister and the head of Post Office Ltd, Ms Vennells, it is quite clear that this was an act of vandalism by the Post Office. I can see the point of taking out the computer, but not of ripping out all the security that a normal sub-post office uses. It is clear that the Post Office had taken the decision to downgrade the sub-post office without any consultation with the public.

I have never had to put up with anything like that. I do not think that any Member from any part of the House or from any party would find that acceptable. I certainly would not have found it acceptable in the past and did not expect it to happen in this case.


(see rest of debate at link)