RBS customers being able to make cash withdrawals at the PO

[TrueBlueTerrier]

RBS customers being able to make cash withdrawals at the post office

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Commenting on the announcement that RBS customers will be able to make cash withdrawals at the post office, Adam Scorer, Director of External Affairs, at Consumer Focus, said:

‘This is very good news for consumers who want to do their everyday banking at the post office.

‘With nearly four in five bank customers now able to withdraw their money free at post offices, we call on HSBC and Santander to fall into line and allow their customers to enjoy the same convenience. Our research shows up to 3.4 million HSBC and Santander customers say they want this – we think it’s time they listened to their customers.’

Consumer Focus has set out five steps to improve access to banking services at the post office for consumers:

HSBC and Santander should join other major banks and allow all of their customers access to current accounts at post offices
All banks should offer full current account transactions at post offices
Banks should agree to promote awareness of post office access through messages on statements, ATMs and online banking services
Post Office Limited must improve the service it provides in its branches – queues and poor quality of service could be disincentives for consumers wishing to access their bank accounts at post offices
To make this service workable it will also be important that Post Office Limited offers competitive commercial terms to banks for services provided to their customers
ENDS

Notes to editors

Consumer Focus’s report, Counter Measures published in August 2011, argued that all UK high street banks should allow their customers full access to personal bank accounts through the post office network, to meet consumer demand. The research suggests that if the service was available and promoted, the number of people who could use their local post office to access their current account could increase very significantly from the almost four million people who currently do so to up to 18 million customers

Counter Measures research showed 49 per cent of Santander customers and 39 per cent of HSBC customers said they would like to be able to access their account at Post Offices. 67 per cent of these customers said that post office access would make it easier for them to undertake bank transactions. Twelve per cent of these HSBC and Santander customers said they would always use a Post Office branch and 35 per cent would likely to use one on a regular basis – only 7 per cent said they would rarely or never use the post office to access their current account. Almost three quarters of HSBC and Santander customers said they would envisage using the post office at least once a month.

[arnold cheshire]

this service isnt any good as they could use a cash machine to withdraw anyway