Greene hits out at Royal Mail criticism

[TrueBlueTerrier]

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Royal Mail’s chief executive Moya Greene claimed that criticism of the operator’s modernisation programme was unfair.

Greene - who is only 14 weeks into her new role after leaving Canada Post - said the company is making “great progress”, and also praised the government over plans of reform.

Speaking at an industry conference earlier today, Greene said: “I have heard a lot about Royal Mail being slow to modernise, being inefficient, and the necessity to keep Royal Mail under a great deal of pressure to become more efficient.

“What I have seen does not correspond to what I have heard. It is not ‘fair comment’ to talk about Royal Mail as if it were a company uninterested in change, unable to modernise, as if it were a company that did not understand the efficiency imperative that faces everybody in this industry.”

The chief executive said it is a “momentous time in the history of the company”, and an important phase for universal service providers, in order to continue to provide “great levels of service”.

In defence of the company, Greene added: “Royal Mail has surpassed any other modernisation programme I have seen. It is a challenge for me to listen as I hear the kind of criticism we have received.”

She went on to say that Royal Mail already has some of the best mail sorting facilities in the world.

“We are now starting to get international recognition for what we are doing. I would like to see that include recognition from the UK.”

Last month, the UK government announced plans to privatise up to 90% of Royal Mail, as a part of the Postal Service Bill. Under the proposals, existing regulator, Postcomm, will be replaced by Ofcom, the communications regulator.

Greene announced that the Bill is going to have a “huge impact” and “shape the future of Royal Mail”.

She thanked business secretary Vince Cable and postal minister Ed Davey - stating that these individuals have “put huge energy and determination” into Royal Mail. “It is incredibly gratifying to see the importance to which the government attaches to the Postal Services Bill.”

Greene stressed that there were three important aspects to the Bill: It gives Royal Mail access to capital; it relieves the company of the huge pension deficit; and it imposes new regulatory framework for the universal service in Great Britain.

“The Bill respects and acknowledges that customers should be at the forefront of everything we do in relation to policy, and that competitors are important, not just for the vitality of the industry, but to meet the changing expectations of customers.”

Greene concluded by saying that “now is the time for very significant regulatory reform”.

“We respect regulation. We respect there is a need and a value in regulation, but we have been waiting for a long time for regulatory reform. We have been waiting since 2007, and for all of that time, we have not been able to see the road to real viability in this regulatory framework we already have.

“I urge you to think about this business in a new way: To think about this business as a miniscule part of a larger market; a business that no individual can dominate, because it is changing so fast; a business that nevertheless is a viable piece of social cohesion in our country; and a business that needs reform not three years from now, but now.”

[Wessex]

USO providers

[postghost]

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[DirtyHarry]

What a load of old cobblers.

Greene must think we all came down in the last shower.

In the world Greene inhabits, efficiency is a word that has been so mis-used, so abused, as to almost completely lose it's true meaning.
In Greene's world, efficiency is what's supposed to happen when you suddenly have too few staff, too much work.........Meanwhile, in the real world working people inhabit, we are only too well aware just how shoddy, slipshod, unprofessional, INNEFFICIENT, Britain's postal service is becoming, and all as a result of twats like Greene endlessly chasing the something- for- nothing, mythical, let's become ultra efficient by employing as few people as we can to move this mountain of work, SHYTE.

Look, Greene, you pathetic old slapper, it'aint gonna work, it's never gonna work, how long are you prepared to sound as though you're an appalling liar, someone who appears to not be able to stop themselves from lying every time they open their gobs? How long, you stupid bint?

[axeman]

blinkered bullshit..... who's country certainly not yours remember your canadian you have not taken any oath of aligence to the u.k yes granted you are from a colony 'canada' share the same queen but as for the rest dont kid yourself
seems you belive it's working shame you do not see the disaster looming in front of your very eyes ...your soldiers dim dom's etc are happy to cover things up because they have to toe the line and might lose there job due to the bullying nature of managers of this once great symbol of britishness

[fishtank]

It's her own managers and the very goverment that she praises who are peddling the "we're not modernising fast enough" line to the press...it suits the sell-off agenda.

[POSTMAN]

Dave Ward was there as well,will we get a report from the CWU?

[Lincox]

No he was there to hold the hand that pays him and his mates

[DGP1]

What's she talking aboot?

[bexhil palace]

I feel physically sick reading that pile of horsecrap.
It may come to late, but the truth will out.

[POSTMAN]

Rather than supporting our modernisation agreement - privatisation runs the risk of stopping it in its tracks". Dave Ward speaking earlier today.

If the question really is how do we maintain the USO and a nationwide network of Post Offices - then the answer is not privatisation. Dave Ward speaking today.

[edwardo]

No he was there to hold the hand that pays him and his mates

typical blinkered response from our leader believes everything she is told from the management below her SS BULLY BOYS another f**k up of a xmas this year again and that is before the revision in our office ROYAL MAIL is finito until we get rid of the present management and replace them with honest human beings and that includes the canadian moose

[jockstrapp]

Get off your fat arse and visit a delivery office and see for yourself that the job is f#cked

[Mad Max]

What a load of crap from someone brought in only to wield the axe. In POL they are pushing out loyal staff who want to stay whilst retaining people who want to go on the basis of its jobs only if you stay in London & Chesterfield.

Someone who has no plan apart from breaking the Unions & ruining the POL brand with pushy finacial sales to fragile pensioners backed by a self interested bank from a bankrupt country.

As a manger I can see as well as anyone else its a hatchet job from her then offski. She doesn't give a s**t about our company otherwise she wouldn't be just about to make compulsory redundancies in our company "after 14 weeks in the job". Its impossible to evalute a Business our size in that time, her job is put people on the dole so spare us the bullshit Ms Greene.

[sareknees]

Get off your fat arse and visit a delivery office and see for yourself that the job is f#cked

Dundee East ... she can limbo her way in the front door through the mail mountain