RM s still not delivering two years on, says FSB

[TrueBlueTerrier]

http://www.politics.co.uk/opinion-forme ... 441919.htm" onclick="window.open(this.href);return false;

New figures show small firms stay loyal to Royal Mail but services need improvement

Royal Mail is still not delivering in its service to small businesses two years on from a review into the postal service.

In its response to the consultation 'Review of developments in the postal market and Royal Mail since 2008', the Federation of Small Businesses (FSB) is disappointed that the situation with Royal Mail remains the same as in 2008, and that the same key issues highlighted then are still prevalent now.

Small firms are a loyal customer base that frequently visit the Post Office. In a survey of more than 1,200 members of the FSB-ICM 'Voice of Small Business' panel, the FSB found that 94 per cent of respondents want a UK-wide postal service and six in 10 (59%) want to continue to receive mail deliveries six days a week.

Adversely, the FSB is still concerned that the problems diagnosed two years ago are affecting the service received by small firms.

The FSB believes that the following need urgent action:
. Part-privatisation needs to be announced quickly: other FSB research shows that a quarter (27%) of small businesses would consider part-privatisation as a way forward to saving the Royal Mail and if it meant that no more Post Offices would be closed.
. Set out plans to deal with the pension deficit: the FSB firmly believes that until the pension deficit is dealt with, Royal Mail will not be able to function to its fullest potential.
. A new regulatory regime should be put in place.
. No more lost days: previous strike action cost businesses between £500 and £5,000 and in this vital recovery period, small firms cannot face the risk of losing trade again.

Small businesses are not getting the services they need from the Post Office and the FSB has long been calling for a Post Bank - a state-run bank or mutual or trustee bank run through the Post Office Network. FSB research shows that 38 per cent of members would leave their current bank for the Post Bank.

The FSB believes that it is only by expanding the Post Offices financial services that the Network will become financially viable. If the Post Office Network is to give small firms the service they need, the Government must commit to creating a Post Bank.
Clive Davenport, Trade and Industry Chairman, Federation of Small Businesses, said:

"It is completely unacceptable that small businesses have to take the hit in poor services from the postal service. Two years ago, the Hooper report clearly stated that the Royal Mail and the postal service needed serious reforming to ensure that it is sustainable and provides the service small businesses and consumers deserve.

"Post Offices are the heart of many communities and act not only as a place to send invoices or to collect parcels, but as somewhere for small firms to network and meet like-minded business men and women as well as potential customers.
"It is simple - small firms are severely let down by the lack of business services available and are not provided with a fully operational service. The Government must commit to the importance of sustaining local communities and must step up and support Royal Mail and the Post Office Network by creating a Post Bank."


ENDS
Notes to Editors
1. The FSB is the UK's leading business organisation with over 213,000
members. It exists to protect and promote the interests of the self-employed, and all those who run their own business. More information is available at http://www.fsb.org.uk" onclick="window.open(this.href);return false;
2. The FSB-ICM Survey panel were surveyed between 21 June and 5 July 2010 and received 1,216 respondents. To view the results, go to http://www.fsb.org.uk/FSB-ICM-survey-panel" onclick="window.open(this.href);return false;
3. To view the consultation response, please go to http://www.fsb.org.uk" onclick="window.open(this.href);return false;
4. This is a national release; additional information may be available on a regional basis. For regional FSB contacts please go to http://www.fsb.org.uk/regions" onclick="window.open(this.href);return false;

[POSTMAN]

The actual survey is here...

http://www.fsb.org.uk/policy/assets/pos ... 202010.pdf" onclick="window.open(this.href);return false;

[pinstripe]

Well I'm delivering. Every single item that arrives for my delivery, every day. Must admit though, that I'm getting rather annoyed at 'small businesses' not delivering what they promise and blaming every one else except themselves.
"Your order has been despatched.....the cheque is in the post.....your call is important to us, please wait (for 25 minutes)....Mr Smith? 10 The High Street? Your Town? Date of Birth 10/10/75? No, we've never heard of you or your order."

[DGP1]

What's the Russian security service want with RM

[sevenandseven]

"Post Offices are the heart of many communities and act not only as a place to send invoices or to collect parcels, but as somewhere for small firms to network and meet like-minded business men and women as well as potential customers.

Have these people ever been in a Post Office? How do small firms 'network' with pensioners or people seeming to spend hours renewing their car tax, or posting their eBay items? And they send invoices? Isn't everything done online now - or so they tell us. Besides in the advent of part-privatisation Post Offices are apparently excluded from the plan? And if small businesses lost money during strikes so did thousands of Royal Mail workers trying to protect the business from utter destruction this organisation seems so intent on.

[DirtyHarry]

There are too many "small businesses" employing hardly nobody, and not enough industrial giants employing hundreds of thousands.
Most "small businesses" in Britain couldn't walk a straight line if their lives depended on it, if you know what I mean.

[Lounge Lizard]

"but as somewhere for small firms to network and meet like-minded business men as well as potential customers" - getting the Post Office and the Masonic Lodge mixed up - must be the hot weather.