First and Second Class mail targets beaten

[TrueBlueTerrier]

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Royal Mail’s First and Second Class mail exceeded their customer quality of service targets in the first three months of the 2009-10 with First Class delivered at its highest springtime performance since records began.

The latest quarterly quality of service report shows 94.5% of First Class stamped and franked mail arrived the day after posting - beating the 93.0% target - while 98.9% of stamped and franked Second Class mail arrived on time within three working days after posting, again beating the 98.5% target.

Standard parcels, business bulk mail services and European international mail all beat their targets as well during the first quarter of 2009-10 from the third week in March to June 7.

Ends

Issued by Royal Mail:
100 Victoria Embankment
LONDON
EC4Y 0HQ
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Notes to Editors
1. Royal Mail’s Quality of Service is measured independently by Research International, a company with a long track record in this field. The methodology used and the results obtained are verified independently of Royal Mail and Research International. Royal Mail knows of no other measurement of its quality of service that gives results with the geographical coverage and degree of reliability and accuracy in the figures obtained by Research International. The latest report is based on more than 300,000 sample letters, parcels and packets sent to 6,500 addresses.


http://www.royalmail.com" onclick="window.open(this.href);return false;

[tailfly12]

Royal Mail don't give to f***s about quality of service.

[jockstrapp]

Can't be based on our office as there are failures every day but well covered up

[apple]

which manager fiddled these figures then?

[axeman]

Based on sample 'letters , packets'.............. and we know for sure these are pulled out from the source so as to limit any failures so that of course means as usual royal fail distort these 'figgures' with recuring regularity and inept managers who follow there 'leader' (old st) and no doubt on his command are these 'samples' removed from mainstream mail and given preferential treatment :cfo

[Shrek]

which manager fiddled these figures then?

surely not

[BELIAL]

http://www.news.royalmailgroup.com/news ... royal_mail

Royal Mail’s First and Second Class mail exceeded their customer quality of service targets in the first three months of the 2009-10 with First Class delivered at its highest springtime performance since records began.

The latest quarterly quality of service report shows 94.5% of First Class stamped and franked mail arrived the day after posting - beating the 93.0% target - while 98.9% of stamped and franked Second Class mail arrived on time within three working days after posting, again beating the 98.5% target.

Standard parcels, business bulk mail services and European international mail all beat their targets as well during the first quarter of 2009-10 from the third week in March to June 7.

Ends

Issued by Royal Mail:
100 Victoria Embankment
LONDON
EC4Y 0HQ
http://www.royalmail.com" onclick="window.open(this.href);return false;

Notes to Editors
1. Royal Mail’s Quality of Service is measured independently by Research International, a company with a long track record in this field. The methodology used and the results obtained are verified independently of Royal Mail and Research International. Royal Mail knows of no other measurement of its quality of service that gives results with the geographical coverage and degree of reliability and accuracy in the figures obtained by Research International. The latest report is based on more than 300,000 sample letters, parcels and packets sent to 6,500 addresses.And if you don't believe us we have all their names and addresses so we can prove it.


http://www.royalmail.com" onclick="window.open(this.href);return false;

[DGP1]

And if you don't believe us we have all their names and addresses so we can prove it.

[Shrek]

And if you don't believe us we have all their names and addresses so we can prove it.

As certain management teams know only to well