Latest Quality Of Service Figures

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27/02/2009


The vast majority of mail was delivered at or ahead of target last autumn although First and Second Class stamped mail narrowly missed their targets by a fraction, according to Royal Mail’s third quarter, independent quality of service report issued today. The latest monthly figures for January, however, show First and Second Class stamped mail well ahead of their targets.

The third quarter report showed that 92.9% of First Class mail arrived the next working day after posting, just below the 93.0% target. For Second Class, 98.4% arrived within the specified three working days compared to the 98.5% target.

Bulk First and Second Class business mail, Standard parcels, and European International Mail were delivered ahead of target, according to the third quarter report.

Mark Higson, Managing Director of Royal Mail’s Letters business, said: "Our people across Royal Mail continue to focus intensely on delivering the best possible service to all our customers, large and small."

Ends

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Notes to Editors
Results on Royal Mail’s Quality of Service are measured independently by Research International, a company with a long track record in this field. The methodology used and the results obtained are verified independently of Royal Mail and Research International. Royal Mail knows of no other measurement of its quality of service that gives results with the geographical coverage and degree of reliability and accuracy in the figures obtained by Research International. The latest report is based on more than 300,000 sample letters, parcels and packets sent to 6,500 addresses.


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[POSTMAN]

"Our people across Royal Mail continue to focus intensely on delivering the best possible service to all our customers, large and small."

Yeah,we try our best but your lot don't f***ing help!