Parcel dumped in Ayr woman's bin

[TrueBlueTerrier]

http://www.ayrshirepost.net/ayrshire-ne ... -22570396/

A CHRISTMAS gift went straight to the rubbish tip – when a postie dumped it in the bin.

Shocked Angela Ferguson returned from work to find a card through her door saying the package couldn’t be delivered.

But instead of leaving it with her neighbour or returning it to the depot in Ayr, the postman left the parcel in her wheelie bin.

And it wasn’t long before her designer Karen Millen blouse, sent as a present from Angela’s sister in England, was going walkies in a bin lorry.

Now the family are battling to get a measly £36 in compensation from the Royal Mail – a third of the package value.

Angela insisted: “You don’t expect your mail to be dumped in a bin just because you’re not around to receive it.

“Apart from anything it’s a really dirty place to put something and doesn’t seem a very intelligent thing to do.

“Maybe the postie thought he was doing me a favour, but it certainly didn’t turn out that way.”

Angela’s complaints have so far fallen on deaf ears – and her family in England aren’t getting much further.

Brother-in-law Ben Barber admitted: “We’re extremely upset as this was a carefully sourced Christmas gift and wasn’t exactly easy to come by.

“To be told it was thrown in the bin just isn’t good enough. Things get lost in the post all the time and you can accept that, but this is unbelievable.

“When we asked for compensation, they said all we’re entitled to is £36 and we have to do all the work by filling in forms to get it back.

“But the value of the package was more than £90 and it would be nice of them to actually apologise.”

A spokesperson for the Royal Mail admitted a blunder had been made but claimed the Barbers could have protected themselves better against the loss.

They insisted: “A delivery procedure error has taken place and we can only apologise for that.

“However, customers can protect themselves by using special delivery for a few extra pounds which would entitle them to compensation of anything up to £250.

“In this case it wasn’t done, but we clearly make the public aware of the services on offer.”

[TrueBlueTerrier]

Looking at the form left - it was a d'oh moment by the postie



Um it was at the front gate for a reason I think.

[not me]

huh?

“However, customers can protect themselves by using special delivery for a few extra pounds which would entitle them to compensation of anything up to £250.

[DGP1]

huh?

“However, customers can protect themselves by using special delivery for a few extra pounds which would entitle them to compensation of anything up to £250.

It's just typical RM, always blame someone else, never themselves . Saying that, if I had to post anything that is valued more than a few pounds I'd use SD.

[NWpostie]

huh?

“However, customers can protect themselves by using special delivery for a few extra pounds which would entitle them to compensation of anything up to £250.

It's just typical RM, always blame someone else, never themselves . Saying that, if I had to post anything that is valued more than a few pounds I'd use SD.

The Postman is the dunce here.

That said I always advise my customer to use either Recorded or SD for anything value or importance as it can be traced and has a higher level of protection.

[not me]

huh?

“However, customers can protect themselves by using special delivery for a few extra pounds which would entitle them to compensation of anything up to £250.

It's just typical RM, always blame someone else, never themselves . Saying that, if I had to post anything that is valued more than a few pounds I'd use SD.

The Postman is the dunce here.

That said I always advise my customer to use either Recorded or SD for anything value or importance as it can be traced and has a higher level of protection.

your not giving good advice there
RD carries standard cover of £36(100 x 1st class stamp price) nor can it be traced
RM's performance on obtaining signatures and showing them online for RD's is very poor!!

[NWpostie]

huh?

“However, customers can protect themselves by using special delivery for a few extra pounds which would entitle them to compensation of anything up to £250.

It's just typical RM, always blame someone else, never themselves . Saying that, if I had to post anything that is valued more than a few pounds I'd use SD.

The Postman is the dunce here.

That said I always advise my customer to use either Recorded or SD for anything value or importance as it can be traced and has a higher level of protection.

your not giving good advice there
RD carries standard cover of £36(100 x 1st class stamp price) nor can it be traced
RM's performance on obtaining signatures and showing them online for RD's is very poor!!

From my understanding RDs only gives proof of delivery, SDs give proof of delivery AND a higher compensation which if it doesn't show up as signed they can claim compensation, perhaps the same can be applied to RDs, I always get a signature as it also covers me showing that I have delivered it, seems from what you are saying some Posties are not doing that, instead they are simply dropping them through the letter box, they are leaving themselves wide open to accusations of not delivering the item.

[andy2007]

If it was me, I'd try to take the Postie to the Small Calims Court, for his/her monumental stupidity! It doesn't take much inteligence to know that people only leave their Bins out, on Bin Day. Did he/she think that the Binmen would examine the contents of the bin, to make sure there were no parcels in it, before emptying it?!?!?!

[DGP1]

If it was me, I'd try to take the Postie to the Small Calims Court, for his/her monumental stupidity! It doesn't take much inteligence to know that people only leave their Bins out, on Bin Day. Did he/she think that the Binmen would examine the contents of the bin, to make sure there were no parcels in it, before emptying it?!?!?!

I think that's a bit extreme for a moment of stupidity, you never know what has happened, maybe the householder had told the postie to put the packets in the bin if they were out or it could've been a casual who just didn't care (and maybe under pressure to not return packets to the DO).