Croydon South MP voices anger at Royal Mail delivery delays

[TrueBlueTerrier]

https://www.yourlocalguardian.co.uk/new ... ry-delays/

I remain concerned about ongoing Royal Mail delivery delays affecting households across Croydon South, particularly in areas served by the CR5, CR2, CR8 and CR0 postcodes, including Kenley, Purley and surrounding neighbourhoods.

Residents and businesses have experienced highly irregular deliveries, and in some cases extended periods without receiving any letters at all.

This is not simply an inconvenience. Many residents rely on the postal service to receive NHS appointment letters, hospital test results, financial statements, legal documents, and other essential correspondence.

Small businesses also depend on reliable deliveries to send invoices, receive payments, and communicate with customers.

When post does not arrive on time, it can lead to missed medical appointments, delayed payments, and serious disruption to everyday life.

Performance data published by Ofcom, the independent postal regulator, shows Royal Mail has been failing to meet its legal delivery targets. In June 2025, it was reported that only around 70% of First-Class mail in Croydon was delivered on time, well below the statutory target of 93%. Royal Mail is also legally required to deliver 98.5% of Second-Class mail within three working days.

Royal Mail has been fined multiple times by Ofcom in recent years for missing these national delivery targets.

Royal Mail is under a clear legal obligation to provide a reliable universal postal service. These legal standards exist to ensure residents and businesses can depend on timely deliveries, wherever they live. The prolonged delivery failures now being experienced in parts of Croydon South fall well short of these statutory requirements.

Given the seriousness of these failures, I wrote to Royal Mail’s interim CEO, Alistair Cochrane, and to the Business Secretary to demand urgent action. I asked why these delays are continuing, what concrete steps are being taken to improve performance at the Coulsdon delivery office, and when residents and businesses can expect a return to a reliable and legally compliant service.

Residents across Croydon South deserve far better than the service currently being provided. I will continue pressing Royal Mail and the Government until these problems are resolved, and I will let residents know once I have received a response.

Chris Philp is Conservative MP for Croydon South

[Mr Rush]

Given the seriousness of these failures, I wrote to Royal Mail’s interim CEO, Alistair Cochrane, and to the Business Secretary to demand urgent action.

I see this exact statement in every story on here about an MP unhappy with RM. Does Mr Cochrane laugh every time he receives one of these letters? You know, the impotence of it all. Your elected representatives, parliament, government, none of them able to exercise any kind of control over the actions of an entity operating within its realm. One day we're going to wake up to find the sovereign power in the land is OCP from Robocop and not the elected government.

[baldrick]

https://www.yourlocalguardian.co.uk/new ... ry-delays/

I remain concerned about ongoing Royal Mail delivery delays affecting households across Croydon South, particularly in areas served by the CR5, CR2, CR8 and CR0 postcodes, including Kenley, Purley and surrounding neighbourhoods.

Residents and businesses have experienced highly irregular deliveries, and in some cases extended periods without receiving any letters at all.

This is not simply an inconvenience. Many residents rely on the postal service to receive NHS appointment letters, hospital test results, financial statements, legal documents, and other essential correspondence.

Small businesses also depend on reliable deliveries to send invoices, receive payments, and communicate with customers.

When post does not arrive on time, it can lead to missed medical appointments, delayed payments, and serious disruption to everyday life.

Performance data published by Ofcom, the independent postal regulator, shows Royal Mail has been failing to meet its legal delivery targets. In June 2025, it was reported that only around 70% of First-Class mail in Croydon was delivered on time, well below the statutory target of 93%. Royal Mail is also legally required to deliver 98.5% of Second-Class mail within three working days.

Royal Mail has been fined multiple times by Ofcom in recent years for missing these national delivery targets.

Royal Mail is under a clear legal obligation to provide a reliable universal postal service. These legal standards exist to ensure residents and businesses can depend on timely deliveries, wherever they live. The prolonged delivery failures now being experienced in parts of Croydon South fall well short of these statutory requirements.

Given the seriousness of these failures, I wrote to Royal Mail’s interim CEO, Alistair Cochrane, and to the Business Secretary to demand urgent action. I asked why these delays are continuing, what concrete steps are being taken to improve performance at the Coulsdon delivery office, and when residents and businesses can expect a return to a reliable and legally compliant service.

Residents across Croydon South deserve far better than the service currently being provided. I will continue pressing Royal Mail and the Government until these problems are resolved, and I will let residents know once I have received a response.

Chris Philp is Conservative MP for Croydon South

Philp did not become an MP until 2015, so after privatisation of RM in 2013/14. But he would have been a member of the Conservative Party before and during privatisation so is also responsible for the situation Royal Mail is in now.

[BenacreNick]

It's lip service to show they are actively trying to change the mindset of RM top brass for their constituents ?

[clashcityrocker]

As anyone who has been to Croydon will testify, the area has more to worry about than late letter deliveries.

[WalkerX]

https://www.yourlocalguardian.co.uk/new ... ry-delays/

I remain concerned about ongoing Royal Mail delivery delays affecting households across Croydon South, particularly in areas served by the CR5, CR2, CR8 and CR0 postcodes, including Kenley, Purley and surrounding neighbourhoods.

Residents and businesses have experienced highly irregular deliveries, and in some cases extended periods without receiving any letters at all.

This is not simply an inconvenience. Many residents rely on the postal service to receive NHS appointment letters, hospital test results, financial statements, legal documents, and other essential correspondence.

Small businesses also depend on reliable deliveries to send invoices, receive payments, and communicate with customers.

When post does not arrive on time, it can lead to missed medical appointments, delayed payments, and serious disruption to everyday life.

Performance data published by Ofcom, the independent postal regulator, shows Royal Mail has been failing to meet its legal delivery targets. In June 2025, it was reported that only around 70% of First-Class mail in Croydon was delivered on time, well below the statutory target of 93%. Royal Mail is also legally required to deliver 98.5% of Second-Class mail within three working days.

Royal Mail has been fined multiple times by Ofcom in recent years for missing these national delivery targets.

Royal Mail is under a clear legal obligation to provide a reliable universal postal service. These legal standards exist to ensure residents and businesses can depend on timely deliveries, wherever they live. The prolonged delivery failures now being experienced in parts of Croydon South fall well short of these statutory requirements.

Given the seriousness of these failures, I wrote to Royal Mail’s interim CEO, Alistair Cochrane, and to the Business Secretary to demand urgent action. I asked why these delays are continuing, what concrete steps are being taken to improve performance at the Coulsdon delivery office, and when residents and businesses can expect a return to a reliable and legally compliant service.

Residents across Croydon South deserve far better than the service currently being provided. I will continue pressing Royal Mail and the Government until these problems are resolved, and I will let residents know once I have received a response.

Chris Philp is Conservative MP for Croydon South

Philp did not become an MP until 2015, so after privatisation of RM in 2013/14. But he would have been a member of the Conservative Party before and during privatisation so is also responsible for the situation Royal Mail is in now.

Exactly this.

[WalkerX]

It's lip service to show they are actively trying to change the mindset of RM top brass for their constituents ?

MPs jumping on the bandwagon to look like they`re actually doing something.