Oh Dear Millie, was it not Postwatch who said that opening the postal service to competition would make it better for the customer? It got worse because of you, Postcomm, and this stinking excuse for a Government. Our industrial action had very little impact and you know it. You've got exactly what you deserve. You have failed to protect the customer and should therefore push the Government to bringing in measures to stop the decline. If not then you should resign and bring in someone else with some balls and common sense. Watchdog? More like a toothless puppy who enjoys crapping in Royal Mail's shoes whenever it can.Postwatch, the watchdog for postal services, commissioned Ipsos MORI to establish whether customers perceived Royal Mail service had improved, stood still or declined over the past two years.
The results showed that 43 per cent thought it was worse, 42 per cent believed it was the same and only 14 per cent that it was better.
Millie Banerjee, Chair of Postwatch, commenting on the results said: “It is not surprising that the vast majority of customers believe Royal Mail’s performance was either getting worse or was standing still during a two year period which included major disruption caused by industrial action.
“Many deliveries are made later in the day than they used to be. Some customers will consider this to be a worse service even if on average during the two years more 1st class mail was delivered next day than previously. It is important that customer perception is dealt with alongside the hard figures of Royal Mail’s performance."
Ahhh... That's better.
