https://www.standard.co.uk/news/tech/ro ... 48323.html
Royal Mail’s website appears to be down ahead of the busy Easter weekend with frustrated customers reporting problems with its parcel tracking service.
Over 760 users have reported problems with the Royal Mail site this afternoon, according to website disruption tracker Down Detector,
Irritated customers are also tweeting the official Royal Mail account on X (formerly Twitter) in search of help with their deliveries.
Royal Mail confirmed that it’s suffering from an IT issue in a tweet responding to a customer.
“We're really sorry for any inconvenience. Our IT team is aware of an issue and they're working to fix this ASAP,” Royal Mail tweeted at 2.17 pm today. “Please try again later. If you'd like our help to record a complaint please DM your name/address/contact details?”
Customers are being greeted with an error message on Royal Mail’s tracking website that reads: “Service temporarily unavailable...We are working on fixing the problem.” Others claim that they are being shown a “server error” message when they try to track a package on both the app and website.
It’s unclear exactly when the technical issues began, with one X user claiming the tracking problems started two hours ago. Another person said that they had been encountering problems as far back as Tuesday, March 26.
The disturbance comes as Royal Mail is facing mounting pressure to reform its service. In a review update published on Wednesday, Ofcom said Royal Mail could be allowed to cut its letter deliveries to five days a week, or even three, under a series of options to overhaul the postal service.
Royal Mail previously suffered a cyberattack in January 2023. The breach caused a backlog that led to lengthy delays for customers and businesses. A ransomware group named LockBit linked to Russia claimed responsibility for the cyberattack.
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
Is Royal Mail parcel tracking down? Customers report IT error
-
TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 69546
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: Proud to be part of the Union
Is Royal Mail parcel tracking down? Customers report IT error
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support
Any news stories you can't post - PM me with a link
"Employers are always seeking more productivity from workers, without considering the human factor, the worker's age, the weather conditions and the intense heat. We need to intervene before it's too late, reducing working hours and the load carried by workers, because it's impossible to sustain the rhythm they're forced to work at for many years."
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support
Any news stories you can't post - PM me with a link
"Employers are always seeking more productivity from workers, without considering the human factor, the worker's age, the weather conditions and the intense heat. We need to intervene before it's too late, reducing working hours and the load carried by workers, because it's impossible to sustain the rhythm they're forced to work at for many years."
-
Barnacle
- Posts: 955
- Joined: 13 Dec 2022, 16:58
- Gender: Female
Re: Is Royal Mail parcel tracking down? Customers report IT error
Good grief the customer service team are so inept. They could have explained that there may be an IT issue which may cause tracking info to not be sent to customers, but that doesn’t mean that their parcels and packets won’t be delivered as expected 
’You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.’
Who is online
Users browsing this forum: Ad_bee, Google [Bot], minimumstandard and 6 guests