Message from Sue Whalley to Operations colleagues,

[TrueBlueTerrier]

Would it be fair to say that a helicopter view was taken across the piece and functional forthcoming was found and we now need to hit the ground running and act smarter in order to ring fence double digit growth?

Thats in the affirmative zone, but lacks the blue sky thinking component .

[dodger162]

There needs to be a business wide call to action in order to improve our balanced scorecard targeted approach.

[fishtank]

As well as getting me to look up the word 'siloed' I love the sentence that says 'It’s critical in our business that the best get better and the worst move up to the average.' Management speak blah blah at its best !!!!

So if the worst move up to the average, does that not mean that some of the average or better have moved down to below average, because the term average means that they are sat in the centre of the top and bottom tiers.

Exactly and why not?

Because it makes f**k all sense.
If the worst move up to the average and the best get better someone needs to be below average otherwise it kind of ceases to be an average.

Wouldn't it have been simpler to say we're looking for improvement across the board and rather than target the worst with such a mediocre goal as "average", show some real ambition, look more deeply at why the aren't the "best" and make that your target?
It smacks of more of that failed upper decile bollocks, that made no sense either.

[Martin Walsh]

Fish it makes every sense , Royal Mail have been told by Off Comm that they will not take any action against TNT until the levels of performance in Royal Mail are closed. Hence why they now have appointed a Director at board level who's reponsibilty is to improve the 100 bottom performing offices , of course whilst improving all other offices in line with their continuous improvement strategy.

TBT don't read any thing into the link between the DOM and the CWU. Royal Mail are trying to provide a golden time free of conference calls for DOMs and Gary Burgess is overseeing this.

In terms of an incentive scheme these talks have been complicated and hard work as Royal Mail argue that by going to a local scheme it will reward the bottom 100 offices more than the top 100.

The union will announce a profit share scheme next week a 50 /50 share of any operational profit which last year would have paid about £200. Talks are ongoing on the incentive scheme as well.

[Dumpys Rusty Nuts]

Fish it makes every sense , Royal Mail have been told by Off Comm that they will not take any action against TNT until the levels of performance in Royal Mail are closed. Hence why they now have appointed a Director at board level who's reponsibilty is to improve the 100 bottom performing offices , of course whilst improving all other offices in line with their continuous improvement strategy.

TBT don't read any thing into the link between the DOM and the CWU. Royal Mail are trying to provide a golden time free of conference calls for DOMs and Gary Burgess is overseeing this.

In terms of an incentive scheme these talks have been complicated and hard work as Royal Mail argue that by going to a local scheme it will reward the bottom 100 offices more than the top 100.

The union will announce a profit share scheme next week a 50 /50 share of any operational profit which last year would have paid about £200. Talks are ongoing on the incentive scheme as well.

if we get 200 what do the managers get?

[fishtank]

Hence why they now have appointed a Director at board level who's reponsibilty is to improve the 100 bottom performing offices , of course whilst improving all other offices in line with their continuous improvement strategy.

And what's our position now on their "continuous improvement strategy"?
If it was based on quality or customer complaints you could understand that to a certain extent but let's be honest it's about office efficiency and items per core work hour and attempting to continously improve that beyond a reasonable level will only add pressure to our members, increase bullying, increase fraudulant or unrealistic measurement practices and ultimately cost jobs so what is the union's position on that?
Do we have a line in the sand?

In terms of an incentive scheme these talks have been complicated and hard work as Royal Mail argue that by going to a local scheme it will reward the bottom 100 offices more than the top 100.

Well it's good to see at least one party in the negotiations realises how unfair and damaging it would be to once again go down the route of local incentive agreements that reward failure and punish better performing offices.
It would have been better if that party had been the union though.

[Martin Walsh]

Fish the so called bottom 100 has a significant number of offices in London but there are offices throughout the union in that number. Of course we want them to use a different measure ie 20% of all priority services come out of London , so London generates more revenue then other parts of the Uk on that stream yet off comm ignores this.

The debate about this issue is ongoing. The problem for us all is that the combined threat of TNT and Amazon Direct is posing a huge threat to jobs as the model weeks will drop and potentially lead to further savings just to maintain performance.

Fish you can look at things in a range of ways , Royal Mail cross subsidises the delivery to rurals and remote areas from cities. On top of this there are several areas in which parcels are growing faster then elsewhere , not surprising London is one of those areas. The point being is that not every office or town or city is the same.

In 2009 when Royal Mail was introducing their business plan they said we will not pay for change and when the union got the BT agreement Royal Mail had agreed to pay £1000 locally for the 2 revisions. In my opinion I cannot see why any fiche would agree a revision for nothing now, so it will be Interesting to see they tend to move revisions forward to improve every offices performance.

[blue1873]

Sue Hatchet Whalley ;-)

Or even.......Do Lally

[Viewfindergeneral]

Coincidence? We marked the resurrection of Jesus on Sunday and lo and behold Dingo starts posting again.

[Budfrog]

if we get 200 what do the managers get?

What they are entitled to under the terms of the MBS (Managers Bonus Scheme).

[newtimes]

Coincidence? We marked the resurrection of Jesus on Sunday and lo and behold Dingo starts posting again.

http://www.collinsdictionary.com/dictio ... -the-quick" onclick="window.open(this.href);return false;

[britwrit]

Royal Mail have been told by Off Comm that they will not take any action against TNT until the levels of performance in Royal Mail are closed.

So much for operating as a private company in a free market. Somewhere, the ghosts of Ronnie Reagan and Milt Friedman are huddling together and weeping.

[pants123]

How to blag your way to a top managerial role:
Use “management speak” - an essential tool to confuse your audience and make it appear that you are some kind of managerial guru who can dispense wisdom at the drop of a hat.

refreshed top level organisational structures

reducing the number of geographies from five to three

too siloed with our regional structure

pulling together and driving the approach for our overall architecture of core standards and continuous improvement to deliver our values and metrics

WTF?


Impressive stuff, Sue!

totally agree...

[RTP]

Fish the so called bottom 100 has a significant number of offices in London but there are offices throughout the union in that number. Of course we want them to use a different measure ie 20% of all priority services come out of London , so London generates more revenue then other parts of the Uk on that stream yet off comm ignores this.

The debate about this issue is ongoing. The problem for us all is that the combined threat of TNT and Amazon Direct is posing a huge threat to jobs as the model weeks will drop and potentially lead to further savings just to maintain performance.

Fish you can look at things in a range of ways , Royal Mail cross subsidises the delivery to rurals and remote areas from cities. On top of this there are several areas in which parcels are growing faster then elsewhere , not surprising London is one of those areas. The point being is that not every office or town or city is the same.

In 2009 when Royal Mail was introducing their business plan they said we will not pay for change and when the union got the BT agreement Royal Mail had agreed to pay £1000 locally for the 2 revisions. In my opinion I cannot see why any fiche would agree a revision for nothing now, so it will be Interesting to see they tend to move revisions forward to improve every offices performance.

For which some of us are still waiting to be paid

[RTP]

Fish it makes every sense , Royal Mail have been told by Off Comm that they will not take any action against TNT until the levels of performance in Royal Mail are closed. Hence why they now have appointed a Director at board level who's reponsibilty is to improve the 100 bottom performing offices , of course whilst improving all other offices in line with their continuous improvement strategy.

TBT don't read any thing into the link between the DOM and the CWU. Royal Mail are trying to provide a golden time free of conference calls for DOMs and Gary Burgess is overseeing this.

In terms of an incentive scheme these talks have been complicated and hard work as Royal Mail argue that by going to a local scheme it will reward the bottom 100 offices more than the top 100.

The union will announce a profit share scheme next week a 50 /50 share of any operational profit which last year would have paid about £200. Talks are ongoing on the incentive scheme as well.

Wow, that works out at around just under £3 per week after tax.