Royal Mail says there is 'more to do' after Maidenhead MP raises delivery concerns

[TrueBlueTerrier]

https://www.maidenhead-advertiser.co.uk ... cerns.html

Royal Mail has said there is ‘more to do to improve reliability’ of deliveries after Maidenhead’s MP raised concerns over late and missing deliveries in the town.

Josh Reynolds has launched a survey calling for residents to share their experiences of late and missing post and deliveries via Royal Mail.

The Lib Dem MP said a growing numbers of residents in Maidenhead have contacted him in recent weeks to report letters and parcels which have arrived days and weeks late.

He said many people relied upon the service to deliver important medical, legal and financial documents on time and called it as a ‘daily lifeline’, particularly for older people.

Mr Reynolds said he has repeatedly written to the Royal Mail, but has been told that the service is ‘not experiencing serious problems and that deliveries have never dropped below six days a week’.

The survey asks people to share their experiences to build a clearer picture of how widespread the issue is across the town and how many people it is affecting.

He said: “Recently, many residents have been in contact with me about the poor standard of Royal Mail deliveries across Maidenhead.

“I completely share these concerns and have first-hand experience of post arriving over two weeks late.

“Reliable postal services are essential for everything from medical appointments to legal documents, and the current situation falls far short of what people should expect.”

Royal Mail said the delivery office has recently had ‘a number of vacancies, which has meant some rounds have not always been completed as planned’.

Those vacancies ‘have now been filled’ and the new colleagues are ‘being trained and getting up to speed’.

A spokesperson said: “We aim to deliver to every address we have mail for, six days a week, although this does not mean every household will receive post every day.

“Currently, more than 92 per cent of letters arrive on time and over 99 per cent within a week, meaning longer delays are rare.

“We know there is more to do to improve reliability, which is why we are investing £500 million over five years and introducing a new delivery model across our delivery offices. These changes are designed to make services more consistent and improve performance for customers.”

To view the survey, visit: www.maidenheadlibdems.co.uk/royal-mail-survey/

[yellowbelly]

I'd like to know (as per the survey) how you know how late your mail is?

There's not many letters postmarked any more.

The date on a letter just indicates when the originator wrote it, not when it was posted.

If the letter was written 25 days ago then it's likely it's late, but if it was written a week ago from when you receive it, how do you know it's late?

We got someone visiting the office the other day ranting and raving that he'd not had any mail for 'ages' and it's an address on a loop no more than 400m from the office which gets delivered every day. People just don't write letters to him!

[roadrunner bill]

More to do ....

Yes... renationalise royal mail.... its that simple...

[Mr Rush]

We got someone visiting the office the other day ranting and raving that he'd not had any mail for 'ages' and it's an address on a loop no more than 400m from the office which gets delivered every day. People just don't write letters to him!

A lot of people of late are coming in looking for bank cards which they've been expecting for more than a week. Even though the unit has been on the naughty list this month, there's never anything in their slot. Let us trace the journey...

Bank prints out the letter and hands it over to DSA operator on Day 1. DSA operator sits on it until there's enough to make it worth a trip to the outward MC on Day 7. DTS holds it at the inward MC all week until inundating the DO on Day 14. The DO is snowed under and duties fail for a week until Day 21 when you statement arrives with a date on it from three weeks ago.