MP’s sur­vey on miss­ing post

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https://www.pressreader.com/uk/maidenhe ... 3772444802

Royal Mail has said there is ‘more to do to improve reli­ab­il­ity’ of deliv­er­ies after Maid­en­head’s MP raised con­cerns over late and miss­ing deliv­er­ies in the town.

Josh Reyn­olds has launched a sur­vey call­ing for res­id­ents to share their exper­i­ences of late and miss­ing post and deliv­er­ies via Royal Mail.

The Lib Dem MP said a grow­ing num­bers of res­id­ents in Maid­en­head have con­tac­ted him in recent weeks to report let­ters and par­cels which have arrived days and weeks late.

He said many people relied upon the ser­vice to deliver import­ant med­ical, legal and fin­an­cial doc­u­ments on time and called it as a ‘daily life­line’, par­tic­u­larly for older people.

Mr Reyn­olds said he has repeatedly writ­ten to the Royal Mail, but has been told that the ser­vice is ‘not exper­i­en­cing ser­i­ous prob­lems and that deliv­er­ies have never dropped below six days a week’.

The sur­vey asks people to share their exper­i­ences to build a clearer pic­ture of how wide­spread the issue is across the town and how many people it is affect­ing.

He said: “Recently, many res­id­ents have been in con­tact with me about the poor stand­ard of Royal Mail deliv­er­ies across Maid­en­head.

“I com­pletely share these con­cerns and have first-hand exper­i­ence of post arriv­ing over two weeks late.

“Reli­able postal ser­vices are essen­tial for everything from med­ical appoint­ments to legal doc­u­ments, and the cur­rent situ­ation falls far short of what people should expect.”

Royal Mail said the deliv­ery office has recently had ‘a num­ber of vacan­cies, which has meant some rounds have not always been com­pleted as planned’.

Those vacan­cies ‘have now been filled’ and the new col­leagues are ‘being trained and get­ting up to speed’.

A spokes­per­son said: “We aim to deliver to every address we have mail for, six days a week, although this does not mean every house­hold will receive post every day.

“Cur­rently, more than 92 per cent of let­ters arrive on time and over 99 per cent within a week, mean­ing longer delays are rare.

“We know there is more to do to improve reli­ab­il­ity, which is why we are invest­ing £500 mil­lion over five years and intro­du­cing a new deliv­ery model across our deliv­ery offices. These changes are designed to make ser­vices more con­sist­ent and improve per­form­ance for cus­tom­ers.”

To view the sur­vey, visit: www.maid­en­head­lib­dems.co.uk/roy­al­mail-sur­vey/