Advice on grievance process

[wdo1256]

To All

I've put in a grievance at my office and was wondering if anybody knew how the process worked.

For example How long do I have to wait for a relpy. There seems to be no guidelines

Thanks

WDO1256

[Sidecar Dave]

They should respond within 28 days.

[phantomshare]

stage1 2 to 3 days stage2 10 days stage3 10 days

[pcb]

stage 1: either inform line manager in writing or orally stressing that you are using the grievance procedure. The line manager then has 5 working days to inform you of the outcome.
stage 2: If your 1st line (WAM) manager cannot resolve the issue, then you have the right to raise the issue with your 2nd line (shift) manager, you should be provided with a Complaints form which must be filled out. The 2nd line manager will then investigate and invite you to a meeting to discuss the complaint, this will normally be within 5 working days. After the meeting has been convened the 2nd line manager has 5 working days to inform you in writing of their decision.
stage 3: If your complaint has not been resolved then you have the right of appeal. You will need to set out in writing your reasons for appealing, bringing to the fore your key concerns and wherever possible propose a solution that would satisfy your complaint. A manager with the authority and independence should be appointed to concider the appeal. They will invite you to a meeting after making inquiries at the conclusion of that meeting they should inform you in writing of their decision.

If still not satisfied then you should contact your branch secretary to discuss whether the grievance should be forwarded to a tribunal.

Hope this helps.

[wranglered]

Pcb - can you tell me how a grievance can go before a tribunal? I feel you are mistaken

[saru]

Pcb - can you tell me how a grievance can go before a tribunal? I feel you are mistaken

You can go to an ET when you have exhausted the grievance procedure. ie: stages 1, 2 & 3.

[wranglered]

yeah - I here you, but if we are harassment for example, you would have to be dismissed first....

[pcb]

Wranglered, don't understand the question?

[wranglered]

Yeah - not too clear. I was under the impression that if you exhausted a grievance with RM you could then file it at an ET. However I am now led to believe that this is only possible if you have been dismissed or if you resign and claim constructive dismissal. I can see that this is not the case if it is sexual/race/age discrimination, but for bullying and harassment by managers, for example, if it is thrown out at appeal it is the end of the line....

[pcb]

wranglered: you have the right to go to a employment tribunal if the grievance procedure has been exhausted. Your grievance becomes the basis of a complaint to the employment tribunal. You must follow the grievance procedure fully for the employment tribunal to except the claim. You will need to go through your branch secretary via unit rep or area rep. Hope this helps.

[wdo1256]

stage 1: either inform line manager in writing or orally stressing that you are using the grievance procedure. The line manager then has 5 working days to inform you of the outcome.
stage 2: If your 1st line (WAM) manager cannot resolve the issue, then you have the right to raise the issue with your 2nd line (shift) manager, you should be provided with a Complaints form which must be filled out. The 2nd line manager will then investigate and invite you to a meeting to discuss the complaint, this will normally be within 5 working days. After the meeting has been convened the 2nd line manager has 5 working days to inform you in writing of their decision.
stage 3: If your complaint has not been resolved then you have the right of appeal. You will need to set out in writing your reasons for appealing, bringing to the fore your key concerns and wherever possible propose a solution that would satisfy your complaint. A manager with the authority and independence should be appointed to concider the appeal. They will invite you to a meeting after making inquiries at the conclusion of that meeting they should inform you in writing of their decision.

If still not satisfied then you should contact your branch secretary to discuss whether the grievance should be forwarded to a tribunal.

Hope this helps.

From WDO
I asked for a grievance form from my DOM and didn't tell them the reason why.

I think that it's been moved to stage 3 as I filled out a letter (which many of my collegues signed) which has been sent off somewhere. When I handed in the form there was no mention of any meetings to resolve the matter.

Thanks to all who replied

[k979aaa]

stage 1: either inform line manager in writing or orally stressing that you are using the grievance procedure. The line manager then has 5 working days to inform you of the outcome.
stage 2: If your 1st line (WAM) manager cannot resolve the issue, then you have the right to raise the issue with your 2nd line (shift) manager, you should be provided with a Complaints form which must be filled out. The 2nd line manager will then investigate and invite you to a meeting to discuss the complaint, this will normally be within 5 working days. After the meeting has been convened the 2nd line manager has 5 working days to inform you in writing of their decision.
stage 3: If your complaint has not been resolved then you have the right of appeal. You will need to set out in writing your reasons for appealing, bringing to the fore your key concerns and wherever possible propose a solution that would satisfy your complaint. A manager with the authority and independence should be appointed to concider the appeal. They will invite you to a meeting after making inquiries at the conclusion of that meeting they should inform you in writing of their decision.

If still not satisfied then you should contact your branch secretary to discuss whether the grievance should be forwarded to a tribunal.

Hope this helps.

From WDO
I asked for a grievance form from my DOM and didn't tell them the reason why.

I think that it's been moved to stage 3 as I filled out a letter (which many of my collegues signed) which has been sent off somewhere. When I handed in the form there was no mention of any meetings to resolve the matter.

Thanks to all who replied

Who did you hand the form in to and did it have a stamp on it or was it in a prepaid envolope why did you not just post it in confidentality in a post box?.

[vigilante]

To All

I've put in a grievance at my office and was wondering if anybody knew how the process worked.

For example How long do I have to wait for a relpy. There seems to be no guidelines

Thanks

WDO1256

All depends who you put the grievance in for-------ie colleague or manager

you have the right, if its a manager, to send it straight to your dsm or similar or to the department that deals with the cases which name eludes me again
If it's a colleague you can approach a line manager and inform them.

[k979aaa]

To All

I've put in a grievance at my office and was wondering if anybody knew how the process worked.

For example How long do I have to wait for a relpy. There seems to be no guidelines

Thanks

WDO1256

All depends who you put the grievance in for-------ie colleague or manager

you have the right, if its a manager, to send it straight to your dsm or similar or to the department that deals with the cases which name eludes me again
If it's a colleague you can approach a line manager and inform them.

If i am right in thinking can you not just phone up a number and they will send you a form to fill in and send back but alass i do not know the phone number!.