EBay North West Region Consumer Collection Trial & TOR

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Letter to Branches






To: Branches with POSTAL Members

Dear Colleagues
 
EBay North West Region Consumer Collection Trial & Terms of Reference

As part of the ongoing work of the Integrated Delivery Programme, a review of the ongoing Commercial Initiatives has taken place and an opportunity to trial doorstep collections to circa 200-300 eBay marketplace sellers in the North-West region has been agreed.

The trial will provide:

A next day collection available Monday to Friday for orders placed before 17:30 by phone and up to midnight for on line the previous working day.
Customers will have 3 window slots to choose from: 0900 - 1200, 1200 -1500, or 1500 – 1800.
Customers will be able to despatch items on the full range of Royal Mail delivery services: RM24/48, RM Signed For, Special Delivery & International.
Customers that pay for their postage online will have two options for booking their collection:
a) An Online booking form on http://www.royalmail.com;" onclick="window.open(this.href);return false; or
b) A telephone booking service with Royal Mail Customer Services.
A return email or SMS will confirm the collection is scheduled.
Booked collections will be processed on SharePoint for Delivery Offices and Collections Hubs to access the booking information to allocate and plan the collection.
The collection will be performed and items entered into the network on existing delivery or collection routes.

The trial will commence in October 2015 and last for a period of 6 months. Assuming the trial is successful the intention would be to expand this service to the rest of the country as the first step in creating future growth before making the service available to all sellers, not just eBay.

The CWU will be fully involved at Divisional level and subsequently at Area and Local level. Nationally we will be updated monthly on progress via the Steering Group of the Integrated Delivery Programme and any outstanding issues will be resolved at that meeting.

The nationally agreed terms of reference will be formally reviewed after 3 months and in 6 months. Both Royal Mail and CWU confirm that no change will be made without proper notification and use of our national agreements.

Any enquiries to Bob Gibson’s Office, quoting reference 532 Email address: mstewart@cwu.org


Yours Sincerely

Bob Gibson
CWU Assistant Secretary – Outdoor