Delivery - Standard Operating Procedures (SOPs) Verificatio

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Letter to Branches







To: Branches with POSTAL Members


Dear Colleagues,
 
Delivery - Standard Operating Procedures (SOPs) Verification + Terms of Reference

We have agreed to a review of the existing set of Standard Operating Procedures (SOPs) which were first developed using “Unipart” principles in 2003 using a 95% of the people 95% of the time rule. In many instances this has led to SOPs only providing an overview of activities/key tasks. For full operational details various other supporting literatures need to be referenced which has brought about in some instances confusion and misunderstanding.

As part of the on-going improvement work we are undertaking, the SOPs are being updated to provide improved clarity and depth of detail in a more visual format, as it is in the best interests of all parties for employees to understand the correct procedures/processes within the Delivery operation.

Additionally, simple to follow instructions, precise descriptions and visual aids in the form of pictures showing the procedures/processes can be used as a training aid for new entrants, individuals who may need re-training or transferees from different functions.

As such we have agreed that a verification process will be conducted in West Wickham, Orpington and Basildon Delivery Offices. These Offices have been selected on the basis of their geographical locations and range of size, and is also based on the ease of access for those individuals involved in constructing, collating, designing and submitting the final designs.

The overall aim is to produce a set of documents that are easily understood and can be used in any Delivery Office nationally which show how particular procedures/processes should be carried out.

In the three verification units stated above, local involvement from the Delivery Office Manager, Line Manager (s) and local CWU Representatives is key and they will be invited to take part in the verification process and encouraged to get involved. In addition a joint questionnaire will be developed by the National Standard Operating Procedures Group to gauge feedback and suggestions from these offices which will then used to construct a potential ‘new’ and agreed Standard Operating Procedure format.

The outputs from the verification process will be reviewed regularly at the SOP Working Group to understand whether there is an improvement in the understanding, usage and design of the proposed new format for SOPs.


Any enquiries to Bob Gibson’s Office, quoting reference 530.07
Email address: hnutley@cwu.org or mstewart@cwu.org

Yours Sincerely


Bob Gibson
CWU Assistant Secretary – Outdoor

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Whoever knew there was such a thing as SOPs - the SOP for each delivery office is based on the SOPs for Fred Karno's Army.