Tracked 739's - correct procedure

[IcanthelpthewayIam]

If it is a tracked item and it is 739'd, how on earth is the customer supposed to track it without the tracking number? I always write it on the card!

Correct

The customer isn't supposed to be able to track the item, the sender is. This is the information I have been given by our ADR.

Rubbish advice by your ADR! The customer has EVERY right to use track and trace.

scenario..
You order an item from Amazon its a tracked item, and they have provided a tracked number, the postie in his/her haste fail to leave a 739 is returned to the callers office (endorsed) customer checks track and trace, showing held at enquiry office... - track and trace finds your item....(you arrange a re-delivery for your tracked item and complain your postie failed to knock and leave a 739....

That's a reason to track an item, not a reason to write the number on a p739.

I can see no benefit whatsoever for writing down the numbers or pulling off a sticker. It doesn't help the locker staff locate the item and the customer KNOWS where the item is. They have the notice left telling them exactly.

If it is a tracked item and it is 739'd, how on earth is the customer supposed to track it without the tracking number? I always write it on the card!

Track what? What does the card not already explain that the tracking number could?

one thing it does allow is if customer has barcode they can check when it is available for collection, ie getting the available for collection scan back in the office,

[OnAFlyer]

All Tracked numbers should be written on the 739, it's just good practise. The customer can track it and the locker staff can track it if need be.

It's not a WCM thing, it's just better to do it that way. People cutting corners again, write the numbers on and put another bit of time on your walk

[TrueBlueTerrier]

Having worked in the callers office - every bar code should be written on/stuck on the "Form Left". If the item is there when the person collects it fine, the number is not needed, however when the item isn't it makes it a lot easier for the staff in the callers office when they are tracking t down.

We slag RM off for planning for perfection instead of planning for problems, we shouldn't be guilty of the same.

I beg you if you haven't faced off against an angry customer, think how you would feel if you don't have the full information to hand. Fill in the tracking code for ANY and ALL items that have a bar code. Please.

[Stella102]

do the f***ing job properly and fill in the numbers or would you prefer to do an extra 30 houses with the time it saves your not doing this.

[fishtank]

You and your customers can follow the progress of your parcels online with our Track & Trace tool.

The idea is that the sender makes the tracking number available to the recipient if they wish,not us.
It's usually done by email notification.

[fishtank]

The tracking numbers are vital.
The customer can check where their item is and Callers office staff can double check item location if it's not quickly located.

No number on 739 - no idea what's happened to vanishing parcel.

The P739 tells the customer where the item is or at least where it should be so how would the Callers office staff check the item location using the barcode if it isn't where it's supposed to be?
The only possible use would be to tell that it hadn't been scanned back in but that doesn't exactly tell the customer or the Caller staff anything they don't already know i.e. It isn't there.

[IcanthelpthewayIam]

You and your customers can follow the progress of your parcels online with our Track & Trace tool.

The idea is that the sender makes the tracking number available to the recipient if they wish,not us.
It's usually done by email notification.

if you had actually bothered to read that post that you have cut the main parts out and quoted me on, you would see that perks stated that his rep stated that the customer was not supposed to be able to track items, i simply copied and pasted proof that was not the case

[fishtank]

if you had actually bothered to read that post that you have cut the main parts out and quoted me on,

Check your mood out...
I wasn't having a go,I was just pointing out,not to you in particular that it's not our place to give the recipient the tracking details.
Those details are actually part of a confidential transaction between RM and the sender,while I can't really think of a reason why the sender would object that isn't really the point.
The recipient will obviously have access to the tracking details when the item is eventually delivered but by then we'll have fulfilled our obligations anyway.