The stress being a firms delivery driver

[Beforenineoclockgoodone]

My duty includes. Firms, residential, bag dropping & parcel/packet delivery. (not much eh?) Not only have i got the stress of getting out at a decent time, i have got the added bonus stress of companies moaning coz I'm late, 9 o'clocks given to me even though its 9.30, loads of bags when its a heavy day, posties troughing packets the size of a box of matches with that old chestnut " I can't fit it in me bag" I have now got to watch my driving coz of these bleeding trackers and the long & shorts start next week, it should be fun? I am thinking about loading up & then having me 40 mins before I go out, which at this rate will be around 10 30? :lfo

[simply_the_best]

I sometimes do firms that need their mail for 9am as they have workers in waiting on it, most are lucky if they get it by 10.30 and i have been as late as 12.30


I just explain to them that it is RM new way of working that is more customer friendly

:lfo

[saru]

I do firms sometimes & find that I am getting to them later & later. I am constantly apologising to them & explaining why I am so late. Most are OK about it, the odd one that gets arsey I tell them that they can have a delivery before 9am if they pay for it....soon shuts them up.
Personally, I'd like to get to everyone earlier & customers (not just the firms) like to get their mail early. I feel that making the deliveries later & later is losing one of our major strengths.

[Beforenineoclockgoodone]

Got to my last Mill with 20/30 companies in it at 12.30, got to deliver to 5 floors then. i once only left the mail at one place then the mill owner found out that if he put letter boxes into every office door then we would have to deliver it ourselves. Never got extra time to deliver it.

[seeker019]

Remember, if we do the job properly then we'll leave the office at around 10.30am first letter 10.45 ish.
Our competitors will have been delivering since 7am even earlier.

Seems to me RM could be winding down or putting on a bad show forcing posties to leave off thier own backs

Either way, RM will loose the battle and back down to the old ways.

[traww]

I do firms sometimes & find that I am getting to them later & later. I am constantly apologising to them & explaining why I am so late. Most are OK about it, the odd one that gets arsey I tell them that they can have a delivery before 9am if they pay for it....soon shuts them up.
Personally, I'd like to get to everyone earlier & customers (not just the firms) like to get their mail early. I feel that making the deliveries later & later is losing one of our major strengths.

Give them the phone number of the your delivery office and RM complaints and ASK them to make a complaint - maybe if the customer complains enough, something might get done. They know it ain't our fault but they need to be made aware whos it is - the same idiots closing PO's everywhere (Then again they didn't listen to the public on those closures did they).

Oh and get them to complain to their MP, this is hurting British business and its competitiveness.

[solcat]

Do

Got to my last Mill with 20/30 companies in it at 12.30, got to deliver to 5 floors then. i once only left the mail at one place then the mill owner found out that if he put letter boxes into every office door then we would have to deliver it ourselves. Never got extra time to deliver it.

Should every delivery point have its own Postcode? or is that just Fiction

[simply_the_best]

Oh and get them to complain to their MP, this is hurting British business and its competitiveness.

Thats what i advise folk to do now, phoning the office or customer services is just a joke, apparently the MP will contact postcomm and the complaint will go down the line, im bloody sick of telling folk its not my fault the mails later these days


:cfo :lfo

[greynut]

I have the same problems.

We deliver to some firms when we are short of staff, just as they are closing, I kid you not.

Also I tried to get a firm to get us to collect their mail. The manager replied " Of course you can collect it at 2.30pm, which is about the same time you f***ing deliver it now!".

Another showed me an on-line brochure, which if it was explained to me correctly, states that there will be a minimum postage charge for collections of £20.00. Now this particular firm sometimes has 3 sacks of mail and then sometimes has days of just 3-4 letters. So they think they will be cancelling all future collections and just lumping it all to the nearest letter box and stuffing it all in that.

We are going to lose more customers than we can attract, because from April, I think we are going to up our prices quite a lot. In the wake of our strikes I think the public/firms will look elsewhere.

[DGP1]

I have the same problems.

We deliver to some firms when we are short of staff, just as they are closing, I kid you not.

Also I tried to get a firm to get us to collect their mail. The manager replied " Of course you can collect it at 2.30pm, which is about the same time you f***ing deliver it now!".

Another showed me an on-line brochure, which if it was explained to me correctly, states that there will be a minimum postage charge for collections of £20.00. Now this particular firm sometimes has 3 sacks of mail and then sometimes has days of just 3-4 letters. So they think they will be cancelling all future collections and just lumping it all to the nearest letter box and stuffing it all in that.

We are going to lose more customers than we can attract, because from April, I think we are going to up our prices quite a lot. In the wake of our strikes I think the public/firms will look elsewhere.

You seem to forget that RM don't want to collect mail from SME only the big businesses.

[greynut]

I have the same problems.

We deliver to some firms when we are short of staff, just as they are closing, I kid you not.

Also I tried to get a firm to get us to collect their mail. The manager replied " Of course you can collect it at 2.30pm, which is about the same time you f***ing deliver it now!".

Another showed me an on-line brochure, which if it was explained to me correctly, states that there will be a minimum postage charge for collections of £20.00. Now this particular firm sometimes has 3 sacks of mail and then sometimes has days of just 3-4 letters. So they think they will be cancelling all future collections and just lumping it all to the nearest letter box and stuffing it all in that.

We are going to lose more customers than we can attract, because from April, I think we are going to up our prices quite a lot. In the wake of our strikes I think the public/firms will look elsewhere.

You seem to forget that RM don't want to collect mail from SME only the big businesses.

I worked in a business before where you looked after the small business the same as a large one because one day they might be big and would not forget who helped them first.

[k979aaa]

I have the same problems.

We deliver to some firms when we are short of staff, just as they are closing, I kid you not.

Also I tried to get a firm to get us to collect their mail. The manager replied " Of course you can collect it at 2.30pm, which is about the same time you f***ing deliver it now!".

Another showed me an on-line brochure, which if it was explained to me correctly, states that there will be a minimum postage charge for collections of £20.00. Now this particular firm sometimes has 3 sacks of mail and then sometimes has days of just 3-4 letters. So they think they will be cancelling all future collections and just lumping it all to the nearest letter box and stuffing it all in that.

We are going to lose more customers than we can attract, because from April, I think we are going to up our prices quite a lot. In the wake of our strikes I think the public/firms will look elsewhere.

You seem to forget that RM don't want to collect mail from SME only the big businesses.

I worked in a business before where you looked after the small business the same as a large one because one day they might be big and would not forget who helped them first.

for our present management do not have the forthought to do this with the two goon's :cfo & :lfo in charge!. Anyway has anyone seen the little sh*t :cfo !. FOR I AM CONSIDERING STARTING ANOTHER CAMPAIGN?.

[Hugger]

I work for a mailing house that have been using DSA providers for a good while now and my boos has no time for RM. This is because not once has he had a call or a visit from anyone at RM to try and win back their business. He's not that happy with any company that they have used but the DSA companys at least make contact with us. Surely the RM should be making an effort to get this business back?!

[plodsie]

I work for a mailing house that have been using DSA providers for a good while now and my boos has no time for RM. This is because not once has he had a call or a visit from anyone at RM to try and win back their business. He's not that happy with any company that they have used but the DSA companys at least make contact with us. Surely the RM should be making an effort to get this business back?!

Sorry Hugger, but I think your boss will be more than happy. He has the cheapness of the DSA companies, and the reliable delivery of Royal Mail. If or when, (probably when hell freezes over) those DSA companies manage to perform an end-to-end service things might go a bit pear-shaped. Prices will rise, costs will go up, people will be laid off, and The once great British institution the Royal Mail, will be lying dormant, stripped of all it's assets, ran down by the DSA companies and left to rot. Post boxes will be gone, and probably deliveries to your home. There will be no CHEAP alternative then because the regulator will have finished what it was set up to do: not only to make the competition stronger, but to make Royal Mail weaker. Your DSA companies are involved in what is called a race to the bottom. To do a reasonable job, with the least cost, but the maximum profit. DSA companies do not create jobs either, most of the mail is done by machine, with only a handful of staff. The majority of sorting is now done by Royal Mail. That is why these companies are doing well, because we make it look like they are. Put it this way, at the moment Royal Mail is slowly bleeding to death, it is old and it has been neglected for years. While your DSA companies were modernising, the Government was pocketing billions in RM profits and getting Royal Mail to use the same old technology, the same old machines, the same old equipment. Yes, they talk of modernising now, but it's years too late and without the money to invest in modernisation they have to cut costs and cut staff. This is where it has all gone wrong. We have management in place that neither care, nor want to care. They get paid regardless, and they invent profits from savings to justify their huge bonuses. Posties who were once proud to work for Royal Mail are now ashamed to walk into offices with mail that, not that long ago, they would have been there with hours beforehand. I don't think there is any real effort to getting any business lost, back because we simply cannot compete, and as things stand will never be able to compete, simply because we are not allowed to do so. For the life of me, I cannot understand why people cannot see that Royal Mail is effectively being killed off, by it's very own Government's hand.

[TrueBlueTerrier]

I work for a mailing house that have been using DSA providers for a good while now and my boos has no time for RM. This is because not once has he had a call or a visit from anyone at RM to try and win back their business. He's not that happy with any company that they have used but the DSA companys at least make contact with us. Surely the RM should be making an effort to get this business back?!

Actually I believe that when we loose business to DSA companies there is a moratorium of about 2 years before we can contact them again. I think I read it in the courier (staff magazine) about a year ago.