HELP! Success Factors Login

laurajane90 · Post by **laurajane90** » 02 Dec 2019, 20:29

Hi everyone,

I have been trying to gain access to my success factors for months now. I first logged on using my payroll number as the username and national insurance number as the password. It then prompted me to change my password (which I did) but ever since that it will not let me log in. I have clicked reset password and it says it has sent an email to reset it, but I don’t know what email that is. I have contacted the IT help desk and they are saying I need to access my email as that is the only way I can get a new password.

I have been going round in circles for months, does anyone know what I can do?

Any help is my appreciated! :)

Ali831 · Post by **Ali831** » 03 Dec 2019, 08:51

When you logged in for the first time where you not asked to add an email along with your password change?

gmf_uk · Post by **gmf_uk** » 03 Dec 2019, 16:04

laurajane90 wrote:Hi everyone,

I have been trying to gain access to my success factors for months now. I first logged on using my payroll number as the username and national insurance number as the password. It then prompted me to change my password (which I did) but ever since that it will not let me log in. I have clicked reset password and it says it has sent an email to reset it, but I don’t know what email that is. I have contacted the IT help desk and they are saying I need to access my email as that is the only way I can get a new password.

I have been going round in circles for months, does anyone know what I can do?

Any help is my appreciated! :)

speak to your manager, ask them to go into your employee bit in 'your team' on success factors then add/confirm your email and send a password reset. worked for me :)

postlady1 · Post by **postlady1** » 31 May 2020, 17:36

Hi,

What is the IT helpdesk #, please?

Kind regards,

yellowbelly · Post by **yellowbelly** » 31 May 2020, 22:04

postlady1 wrote:Hi,

What is the IT helpdesk #, please?

Kind regards,

Don't know the number off the top of my head but I think I've seen it as one of the pre-programmed numbers on the PDA.

Janet Brum · Post by **Janet Brum** » 31 May 2020, 22:39

postlady1 wrote:Hi,

What is the IT helpdesk #, please?

Kind regards,

IT won`t help you recover your login credentials, you already have the answer here: https://www.royalmailchat.co.uk/communi ... 59#p902559" onclick="window.open(this.href);return false;

Nidome · Post by **Nidome** » 25 Jul 2021, 18:07

gmf_uk wrote: ↑
03 Dec 2019, 16:04

laurajane90 wrote:Hi everyone,

I have been trying to gain access to my success factors for months now. I first logged on using my payroll number as the username and national insurance number as the password. It then prompted me to change my password (which I did) but ever since that it will not let me log in. I have clicked reset password and it says it has sent an email to reset it, but I don’t know what email that is. I have contacted the IT help desk and they are saying I need to access my email as that is the only way I can get a new password.

I have been going round in circles for months, does anyone know what I can do?

Any help is my appreciated! :)

speak to your manager, ask them to go into your employee bit in 'your team' on success factors then add/confirm your email and send a password reset. worked for me :)

I spoke to my manager about this and their reaction was a simple "I don't know have to do that - you need to phone IT".

ROYALMAILCHAT