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1pm special

13 Nov 2019, 17:14

hi all some advice please ,really busy today & delivered last special at 1.03 pm so what sort of action am I facing tomoz ??

1pm special

13 Nov 2019, 17:43

Nothing don't worry yourself about it, if it is brought up, they'll probably just tell you to try to better plan/organise yourself so that they're all delivered well in time. Don't worry about it though, if it was heavy, they'll understand if you perhaps misjudged how long it would take you to deliver certain parts of your delivery. :thumbup

1pm special

13 Nov 2019, 20:25

Just say you misjudged how long it would take your PDA to do anything since the last software upgrade :wink:

Joking aside, should just be a slapped wrist at worst, don't make a habit of it though.

1pm special

13 Nov 2019, 20:41

Having to reboot your PDA takes around 4 minutes now :)

1pm special

13 Nov 2019, 21:04

JohnsonJohnson wrote:Having to reboot your PDA takes around 4 minutes now :)


are we good?

1pm special

13 Nov 2019, 21:40

thanks for advice all

1pm special

14 Nov 2019, 01:57

If it happens again, stop the clock. Example, if you are stuck in traffic scan as N/A if you know you are going to be late. Then take the Reg to the customer, if they are in rescan it, if they are not, take no further action because you have already scanned it. Job done!

1pm special

14 Nov 2019, 08:02

westham000 wrote:If it happens again, stop the clock. Example, if you are stuck in traffic scan as N/A if you know you are going to be late. Then take the Reg to the customer, if they are in rescan it, if they are not, take no further action because you have already scanned it. Job done!

Probably a little risky doing that, what if something goes wrong, the manager would look at the GPS location and see that the scan wasn't done at the delivery point

1pm special

14 Nov 2019, 19:23

Can't see it being a problem unless the customer kicks off that it wasn't delivered by 1pm.

1pm special

14 Nov 2019, 21:22

Jeppol wrote:Can't see it being a problem unless the customer kicks off that it wasn't delivered by 1pm.

Any scan after 1pm will go down as a failure. Stopping the clock, we've been told, is no longer an option. Say you go out your way to do before one, and they're not in, then you see them when you deliver later, you cannot then scan and deliver it if its after one. It will go down as failure. Fantastic service we give isn't it. Royal fail yet again.

1pm special

14 Nov 2019, 21:44

rambo1 wrote:
Jeppol wrote:Can't see it being a problem unless the customer kicks off that it wasn't delivered by 1pm.

Any scan after 1pm will go down as a failure. Stopping the clock, we've been told, is no longer an option. Say you go out your way to do before one, and they're not in, then you see them when you deliver later, you cannot then scan and deliver it if its after one. It will go down as failure. Fantastic service we give isn't it. Royal fail yet again.

Wasn't aware of that, so if you go back later then in that case & they ask for the special that you attempted to deliver earlier you have to refuse them having it ?

1pm special

14 Nov 2019, 21:49

Jeppol wrote:
rambo1 wrote:
Jeppol wrote:Can't see it being a problem unless the customer kicks off that it wasn't delivered by 1pm.

Any scan after 1pm will go down as a failure. Stopping the clock, we've been told, is no longer an option. Say you go out your way to do before one, and they're not in, then you see them when you deliver later, you cannot then scan and deliver it if its after one. It will go down as failure. Fantastic service we give isn't it. Royal fail yet again.

Wasn't aware of that, so if you go back later then in that case & they ask for the special that you attempted to deliver earlier you have to refuse them having it ?

Yes.
The postage is automatically refunded to the sender and compensation is paid as well without question. It is our gold standard product so best not to make a mistake with them.

1pm special

14 Nov 2019, 22:40

Celgar wrote:
Jeppol wrote:
rambo1 wrote:
Jeppol wrote:Can't see it being a problem unless the customer kicks off that it wasn't delivered by 1pm.

Any scan after 1pm will go down as a failure. Stopping the clock, we've been told, is no longer an option. Say you go out your way to do before one, and they're not in, then you see them when you deliver later, you cannot then scan and deliver it if its after one. It will go down as failure. Fantastic service we give isn't it. Royal fail yet again.

Wasn't aware of that, so if you go back later then in that case & they ask for the special that you attempted to deliver earlier you have to refuse them having it ?

Yes.
The postage is automatically refunded to the sender and compensation is paid as well without question. It is our gold standard product so best not to make a mistake with them.


Really?
I do this nearly on a weekly basis with one of my customers. Never in when I first get round and I often drop it off at the end of round if I have time. Never been pulled once

1pm special

14 Nov 2019, 23:03

Celgar wrote:Yes.
The postage is automatically refunded to the sender and compensation is paid as well without question. It is our gold standard product so best not to make a mistake with them.


Are you sure? I thought compensation was only paid if a complaint was made by the customer and the first delivery attempt was made after the deadline. Are you sure the refund is automatic?

1pm special

14 Nov 2019, 23:49

rambo1 wrote:
Jeppol wrote:Can't see it being a problem unless the customer kicks off that it wasn't delivered by 1pm.

Any scan after 1pm will go down as a failure. Stopping the clock, we've been told, is no longer an option. Say you go out your way to do before one, and they're not in, then you see them when you deliver later, you cannot then scan and deliver it if its after one. It will go down as failure. Fantastic service we give isn't it. Royal fail yet again.

I've done this a few times & I've never had anything come back. E.g. most weeks in WTLL our lino will announce SD failures in our particular section and it is pretty rare that we have any.

Presumed I was doing a good deed :crazy:

1pm special

15 Nov 2019, 11:06

Dannybuca wrote:
rambo1 wrote:
Jeppol wrote:Can't see it being a problem unless the customer kicks off that it wasn't delivered by 1pm.

Any scan after 1pm will go down as a failure. Stopping the clock, we've been told, is no longer an option. Say you go out your way to do before one, and they're not in, then you see them when you deliver later, you cannot then scan and deliver it if its after one. It will go down as failure. Fantastic service we give isn't it. Royal fail yet again.

I've done this a few times & I've never had anything come back. E.g. most weeks in WTLL our lino will announce SD failures in our particular section and it is pretty rare that we have any.

Presumed I was doing a good deed :crazy:

I have also done this and it never comes up has a failure. I think somebody leg is getting pulled.

1pm special

15 Nov 2019, 14:24

Celgar wrote:
Jeppol wrote:
rambo1 wrote:
Jeppol wrote:Can't see it being a problem unless the customer kicks off that it wasn't delivered by 1pm.

Any scan after 1pm will go down as a failure. Stopping the clock, we've been told, is no longer an option. Say you go out your way to do before one, and they're not in, then you see them when you deliver later, you cannot then scan and deliver it if its after one. It will go down as failure. Fantastic service we give isn't it. Royal fail yet again.

Wasn't aware of that, so if you go back later then in that case & they ask for the special that you attempted to deliver earlier you have to refuse them having it ?

Yes.
The postage is automatically refunded to the sender and compensation is paid as well without question. It is our gold standard product so best not to make a mistake with them.


Compensation is only paid if a complaint is made.

1pm special

15 Nov 2019, 15:19

If I've ever been late with a Special I just don't scan it and then blame it on the PDA.

Stuff never gets checked on. Don't worry yourself.

1pm special

15 Nov 2019, 17:53

CPTNemoUK wrote:
Dannybuca wrote:
rambo1 wrote:
Jeppol wrote:Can't see it being a problem unless the customer kicks off that it wasn't delivered by 1pm.

Any scan after 1pm will go down as a failure. Stopping the clock, we've been told, is no longer an option. Say you go out your way to do before one, and they're not in, then you see them when you deliver later, you cannot then scan and deliver it if its after one. It will go down as failure. Fantastic service we give isn't it. Royal fail yet again.

I've done this a few times & I've never had anything come back. E.g. most weeks in WTLL our lino will announce SD failures in our particular section and it is pretty rare that we have any.

Presumed I was doing a good deed :crazy:

I have also done this and it never comes up has a failure. I think somebody leg is getting pulled.


Quote from Courier Oct 2015, Tim Stratton, Quality And Customer Manager on this very topic...

The only incidence where they should hand over an item once a ‘Something for you’ card
has been delivered, is if the customer opens the door while they are still on the customer’s
property, ensuring they retrieve the ‘Something for you’ card.

This also applies when a postman or woman returns to deliver standard mail items,
after they have earlier attempted a Special Delivery.

If a customer appears after an item has been scanned as
‘not delivered’, colleagues can simply scan the item again, and
follow the ‘delivered’ process. This procedure is documented
within our PDA training guides. This second scan does not affect
quality of service, as the original scan stops this performance
clock and this information should not get overwritten.


If someone can provide evidence that has updated the above I would be very interested in it. Delivered 2 x SD on second attempt
this week when covering the same ground again. Nothing has been said.

1pm special

16 Nov 2019, 19:05

yellowbelly wrote:
CPTNemoUK wrote:
Dannybuca wrote:
rambo1 wrote:
Jeppol wrote:Can't see it being a problem unless the customer kicks off that it wasn't delivered by 1pm.

Any scan after 1pm will go down as a failure. Stopping the clock, we've been told, is no longer an option. Say you go out your way to do before one, and they're not in, then you see them when you deliver later, you cannot then scan and deliver it if its after one. It will go down as failure. Fantastic service we give isn't it. Royal fail yet again.

I've done this a few times & I've never had anything come back. E.g. most weeks in WTLL our lino will announce SD failures in our particular section and it is pretty rare that we have any.

Presumed I was doing a good deed :crazy:

I have also done this and it never comes up has a failure. I think somebody leg is getting pulled.


Quote from Courier Oct 2015, Tim Stratton, Quality And Customer Manager on this very topic...

The only incidence where they should hand over an item once a ‘Something for you’ card
has been delivered, is if the customer opens the door while they are still on the customer’s
property, ensuring they retrieve the ‘Something for you’ card.

This also applies when a postman or woman returns to deliver standard mail items,
after they have earlier attempted a Special Delivery.

If a customer appears after an item has been scanned as
‘not delivered’, colleagues can simply scan the item again, and
follow the ‘delivered’ process. This procedure is documented
within our PDA training guides. This second scan does not affect
quality of service, as the original scan stops this performance
clock and this information should not get overwritten.


If someone can provide evidence that has updated the above I would be very interested in it. Delivered 2 x SD on second attempt
this week when covering the same ground again. Nothing has been said.

I was just going by what our Dom had told us a few weeks back. I questioned him saying I thought you could stop the clock but he said now it goes on the most recent scan....but then again, he says a lot of stuff...

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