Just in case I asked Grok and he said
The @RoyalMailHelp account on X (formerly Twitter) appears to have been deleted by Royal Mail around mid-November 2025, based on recent user discussions and complaints. This move aligns with a broader trend where companies are pulling official support channels from X due to rampant impersonation scams, spam bots, and the platform's changes to verification (like the blue checkmark system, which now requires payment and has made it easier for fraudsters to mimic legitimate accounts). Royal Mail hasn't issued an official statement on the exact reason, but users speculate it's to avoid the confusion and risks from fake "help" accounts that prey on customers seeking delivery assistance.
Yes, scam bots (and human-operated fraud accounts) targeting Royal Mail customers have been a huge factor here—and they're still active even after the official account's deletion. Here's what stands out from recent reports: Impersonators exploiting the void: With @RoyalMailHelp
gone, scammers are ramping up by posing as "official" Royal Mail support in replies to customer tweets. They often ask for personal details (like phone numbers or tracking info) to "resolve" issues, then hit users with phishing calls, fake apps, or links to malware sites. For example, one user in November 2025 reported tweeting about a delivery problem, only to get a scam call minutes later pushing a "compensation" app download.
Another in October 2025 flagged a quick-reply scam from a fake account claiming to handle compensation via WhatsApp from "Kenya," complete with forged Royal Mail letterhead (the post was later removed by X).
Multiple complaints from September–November 2025 call out rapid replies demanding contact info as a red flag for fakes.
Historical context: This isn't new—Royal Mail has dealt with waves of Twitter scams since at least 2023, where bots or fake profiles send templated messages to harvest data. The deletion might be Royal Mail's way of starving these scammers of easy legitimacy.
Royal Mail's own scam protection page emphasises reporting suspicious contacts (e.g., emails/texts/calls claiming to be from them) to
reportascam@royalmail.com, and they warn against ever paying fees via unofficial channels like Western Union or sketchy links.How to Get Real Help Now. Since X support is offline, switch to these official Royal Mail channels:Phone: Call 03457 740740 (Mon–Fri 8am–6pm, Sat 8am–1pm UK time) for tracking, complaints, or redeliveries.
Website/App: Use the Royal Mail app or royalmail.com/track-your-item for updates. Submit queries via their online contact form (personal.help.royalmail.com/app/webforms/contact).
In-person: Visit your local delivery office with your tracking number.
Stay safe: Never share details with unsolicited replies on X, and double-check any "Royal Mail" contact by going directly to royalmail.com. If you've already engaged with a potential scam, report it to Action Fraud (actionfraud.police.uk) and monitor your accounts.
