No return d2d policy rant

WalkingDad · Post by **WalkingDad** » 17 Apr 2018, 21:10

In our office since a couple of weeks ago we now have a zero surplus refurns allowed on d2d, this is causing havoc. I generally have at least half a box left over every week and am now told to double up on them on a few different roads each week. Also people are hiding them all round the office or putting them for someone else and an announcement was made today saying anyone found doing that would face instant dismissal. To make things worse my rest day covers will not touch them and even if I throw them off the day before most will still be in the frame when I get back. I get that it's a part of the job but it's quite demoralising when you have 2 or 3 sets almost every week and only get payed a few quid for something that actually takes a few hours in total to do.

olilew · Post by **olilew** » 17 Apr 2018, 21:34

WalkingDad wrote:I get that it's a part of the job but it's quite demoralising when you have 2 or 3 sets almost every week and only get payed a few quid for something that actually takes a few hours in total to do.

You don't get paid for d2d. They are part of your workload.

JKSmudge · Post by **JKSmudge** » 17 Apr 2018, 21:37

Yes I have similar problems ( though no threats from management as yet );-

More leaflets than needed for the 2 walks I prep ( part-time but I am usually needed in early for prepping as we appear to be understaffed again ).

On days that I am not in or not prepping, it's either not done at all or only about 60-80 slots done.

Having just had my long-weekend, came in today to find some of last weeks' leaflets still in frame even though they should have been cleared Saturday by the cover...

Agree it's demoralising when all these things are added up ( together with bags going missing, kill-offs just dumped, rubbish in vans etc etc ) - some people seem to get away with doing the bare minimum week after week.

Seymour Buts · Post by **Seymour Buts** » 17 Apr 2018, 21:48

Surely this policy can be challanged by a decent rep? There's loads of duties I do that have surplus; houses have gone, some fittings have houses on there no longer on that duty because of revisions ect ect. Taking d2ds to the same house twice is ridiculous and a waste of everybodies time!

DGH · Post by **DGH** » 18 Apr 2018, 06:15

postietom wrote:. Taking d2ds to the same house twice is ridiculous and a waste of everybodies time!

And is not giving the customer the service they paid for. It's in essence no different to misdelivery which, if done on purpose would be conductable. Managers telling you to do this should be reported.

twoloops · Post by **twoloops** » 18 Apr 2018, 07:27

JKSmudge, you say your part-time unless your in early D2D have nothing to do with you, should be chucked in 1st thing by the full timer.

Post by **eastie** » 18 Apr 2018, 09:27

JKSmudge wrote:Yes I have similar problems ( though no threats from management as yet );-

More leaflets than needed for the 2 walks I prep ( part-time but I am usually needed in early for prepping as we appear to be understaffed again ).

On days that I am not in or not prepping, it's either not done at all or only about 60-80 slots done.

Having just had my long-weekend, came in today to find some of last weeks' leaflets still in frame even though they should have been cleared Saturday by the cover...

Agree it's demoralising when all these things are added up ( together with bags going missing, kill-offs just dumped, rubbish in vans etc etc ) - some people seem to get away with doing the bare minimum week after week.

Take the D2D's out and leave a note saying that they were not done on your rest day

estelle · Post by **estelle** » 18 Apr 2018, 11:54

As for your manager to put this in writing

Post by **TrueBlueTerrier** » 18 Apr 2018, 12:28

mattycash wrote:JKSmudge, you say your part-time unless your in early D2D have nothing to do with you, should be chucked in 1st thing by the full timer.

Only if that's part of the work plan for the Full timer. At my place some 25 hours PT get D2Ds thrown in by the FT, but 30 hrs PTimers don't. The size of the contract of the person preparing D2Ds has no bearing, its the work plan that is the decider. Of course its also for management to police not us.

JKSmudge · Post by **JKSmudge** » 18 Apr 2018, 15:17

mattycash wrote:JKSmudge, you say your part-time unless your in early D2D have nothing to do with you, should be chucked in 1st thing by the full timer.

PT but regularly asked to start early to prep as i stated in my post.....

clashcityrocker · Post by **clashcityrocker** » 18 Apr 2018, 15:28

D2D went into workload about 8 years ago.
How a manager can now be announcing that there is a no return policy is beyond me. There hasn't been a return policy since 2010.
Is your office in the twilight zone?

If you continually have more D2D than addresses then there are 2 possible causes.
1. You only put one leaflet into each door even if there are multiple flats inside.
If, for example, 2 Acacia Avenue has flats A to D entered on the A plus it will need 4 D2D at that address.
2. The A plus is wrong - in which case somebody needs to update it.

As to people hiding them and putting them under other people's frames why don't they just grow up or man up.
If people don't want to do D2D they don't have to. They will be precautionary suspended and then sacked but at least they will have been a grown up and not a pathetic litlle excuse for a human being.

Post by **SpacePhoenix** » 18 Apr 2018, 15:52

clashcityrocker wrote:2. The A plus is wrong - in which case somebody needs to update it.

My gut feeling is that's the most likely reason, you only need to see the amount of rejects on the sequencing when you've got something like council tax forms going through to see how badly out of date some DO's A+ is

clashcityrocker · Post by **clashcityrocker** » 18 Apr 2018, 16:33

SpacePhoenix wrote:
clashcityrocker wrote:2. The A plus is wrong - in which case somebody needs to update it.
My gut feeling is that's the most likely reason, you only need to see the amount of rejects on the sequencing when you've got something like council tax forms going through to see how badly out of date some DO's A+ is

My gut feeling is the opposite.
If someone has 100 D2D left over, that would mean they have been allocated time to deliver to those addresses.
If those addresses no longer exist, or only exist in the A plus' head, then the duty would take a lot less than planned. They would be finishing very early.
Having seen what passes for "D2D prep" in some offices then the A plus is probably the least of anyone's worries.

I have seen people prep their duty and then just prep in the D2D where they are going.
Especially on a Tuesday when the call rate is lower this means a sizeable number of houses don't get any D2D and there is a lot left over at the end of the week.

kookoo32 · Post by **kookoo32** » 18 Apr 2018, 16:46

Reading this just shows me the differences in offices. In our office we frame up 1/6 a day - delivering to all addresses that day. We were told that this is how it's done nationally.

fishtank · Post by **fishtank** » 18 Apr 2018, 17:14

kookoo32 wrote:Reading this just shows me the differences in offices. In our office we frame up 1/6 a day - delivering to all addresses that day. We were told that this is how it's done nationally.

Excluding rural deliveries it is by far the most sensible and the best way to ensure quality and if management had any courage at all it would be the only way but it is only a guideline, not a nationally agreed process. Hence the pathetic way both management and staff treat D2D, as if it's their decision whether to deliver it or if they can't be arsed...not.