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Bullying and harassment in delivery offices

28 Sep 2012, 20:15

From this months Outdoor Bulletin
Think it deserves it's own thread.
Maybe even a stickie.
Now's your chance to make yourselves heard.

In recent months there has been an increase in the number of reports/queries coming into the department regarding bullying and harassment of our members in delivery offices. Stories of members feeling intimidated on a regular basis with most of this centring on members being forced to work beyond their time in order to complete deliveries or being accused of under performing or being slow. This type of approach will not be tolerated and we are currently gathering evidence from around the Country to raise this with Royal Mail at the highest level. If you have been or are subject to this or know someone who has or is please let the dept know by letter, or phone call or preferably by email to outdoorsecretary@cwu.org
Bob Gibson – CWU Assistant Secretary Outdoor

Re: Bullying and harassment in delivery offices

28 Sep 2012, 20:20

Are the union actually going to do something about bullying and harrassment in delivery offices or is this just another tick box exercise

Re: Bullying and harassment in delivery offices

28 Sep 2012, 20:28

I went to b and h on this very subject they said it was a grievance case not bullying harassment.

Re: Bullying and harassment in delivery offices

28 Sep 2012, 20:29

P13 wrote:Are the union actually going to do something about bullying and harrassment in delivery offices or is this just another tick box exercise

Just another box ticking exercise.............Billy and Dave will get some custard creams and come out of the meeting saying that everything is hunky dory :roll:

Re: Bullying and harassment in delivery offices

28 Sep 2012, 20:31

P13 wrote:Are the union actually going to do something about bullying and harrassment in delivery offices or is this just another tick box exercise


Who knows but if no-one comes forward they certainly won't do anything and it will be at least partly our own fault.
They have given us a platform to tell them what it really is like in delivery offices.
It would be criminal not to use it.

Re: Bullying and harassment in delivery offices

28 Sep 2012, 21:26

It's rife across the country because management are trying to save too many hours. Well certainly in my office.

Re: Bullying and harassment in delivery offices

28 Sep 2012, 21:37

Without any question of doubt, this is THE single most important issue going on at the moment, that effects delivery staff on a daily basis and appears to be rife throughout most of the DO's in the UK.
The intimidation directed towards individuals, who only wish to work their contracted hours, has been allowed to go on unaddressed by the Union at national level for far too long. The fact that the duty spans are often unachievable within normal time, results in pressure being put onto OPG's to complete delivery - with poor performance accusations directed towards these individuals who only wish to work contracted hours. This needs to be resolved nationally with the union and senior RM management urgently, that is the only solution. MANAGERS need to be instructed to stop this ongoing intimidation towards staff who wish to cut off at their finishing time and have suitable contingency plans in place!
Some areas seem to be worse than others but a national approach is required to stop the maverick managers out there, from imposing their own interpretation of "procedure" onto staff. Call it bullying or harassment, but I prefer to describe it as "intimidation" towards individuals who are only trying to "do the job properly". That is starting on time, having meal breaks and using the tools provided by RM to do the job safely! These people often find themselves under the most pressure and this cannot be allowed to continue without the CWU doing something at the very highest level within the HR establishment on behalf of those bullied staff !!!!

Re: Bullying and harassment in delivery offices

28 Sep 2012, 21:46

steven100 wrote:It's rife across the country because management are trying to save too many hours. Well certainly in my office.


its nothing to do with management, many managers are scared to get involved and turn a blind eye.
revisions are put in a rush and union reps agree to everything so the delivery staff are turning on each other.
and the biggest split is drivers against walking staff. since our revision no union meetings and no managers meetings
the office is rotten to the core and all to make a few savings.

Re: Bullying and harassment in delivery offices

28 Sep 2012, 21:54

Although not overtly bullying there is that element of part timers being coerced into working overtime which many don't want to do but feel obliged to do so in the off chance that they will receive a full time permanent contract.

Re: Bullying and harassment in delivery offices

28 Sep 2012, 21:58

I don't believe a word,I've never seen anybody being bullied or harassed in our office ;liar and the managers are all wonderful human beings.Your all just militant union rabble rousers who have thrown your toys out of the pram after getting the many wonderful pay increases.

Re: Bullying and harassment in delivery offices

29 Sep 2012, 01:35

Great thread, yes, without DGPs misinterpretations, :Very Happy , can we make this a sticky?

And please! Use the email people and report what it's really like.

Re: Bullying and harassment in delivery offices

29 Sep 2012, 05:35

This is how it goes in my office,
Postie - 8 45am “Boss got to much on today won’t be able to finish in time“
DOM - “your not due out till 10 30 it’s a bit early telling me now come back when your about to go out we will access the situation then”
Postie “Ok”
10 15 am Postie - “Boss still won’t be able to finish in time to much on won’t be able to do tracked or packets”
DOM - “it’s a bit late telling me now pal I have nobody and I mean nobody to cover anything on your duty, tell you what leave the packets just take the tracked”
Postie - “I’m not going over boss”
DOM “come and see me in the morning and I will pay you what you went over” Walks away!
DOM comes back "if your telling me you can't finish those two walks and the tracked and the mail traffic is down today well I will be speaking to you tomorrow on a performance issue"
Postie looks for Union rep, Union rep has been in early and long gone.

Re: Bullying and harassment in delivery offices

29 Sep 2012, 09:19

tommyrep wrote:Without any question of doubt, this is THE single most important issue going on at the moment, that effects delivery staff on a daily basis and appears to be rife throughout most of the DO's in the UK.
The intimidation directed towards individuals, who only wish to work their contracted hours, has been allowed to go on unaddressed by the Union at national level for far too long. The fact that the duty spans are often unachievable within normal time, results in pressure being put onto OPG's to complete delivery - with poor performance accusations directed towards these individuals who only wish to work contracted hours. This needs to be resolved nationally with the union and senior RM management urgently, that is the only solution. MANAGERS need to be instructed to stop this ongoing intimidation towards staff who wish to cut off at their finishing time and have suitable contingency plans in place!
Some areas seem to be worse than others but a national approach is required to stop the maverick managers out there, from imposing their own interpretation of "procedure" onto staff. Call it bullying or harassment, but I prefer to describe it as "intimidation" towards individuals who are only trying to "do the job properly". That is starting on time, having meal breaks and using the tools provided by RM to do the job safely! These people often find themselves under the most pressure and this cannot be allowed to continue without the CWU doing something at the very highest level within the HR establishment on behalf of those bullied staff !!!!



That is some first thread Tommy and ever so true. Great stuff :thumbup

Welcome to the forum :Applause

Re: Bullying and harassment in delivery offices

29 Sep 2012, 11:07

It's now down to the Local Reps to make sure that this in communicated to ALL, members and non-members, and encourage feedback at the earliest opportunity. We all talk about B&H because we all know how endemic it is within the organisation and have either been the subject of or witnessed to this type of behaviour. There must be zero tolerance and culprits, of all grades, who are found guilty should be dealt with fairly but in an manner that demonstrates RM's commitment to treating everyone with dignity and respect. I

n the past managers of all levels have clubbed together to protect each other and one of the main failings of the investigation procedure is that this is allowed to happen (as with the grievance procedure). Offices and Mail Centres have been allowed to investigate their own cases and this was never ever going to work. A fundamental change is needed which ensures that cases are investigated by independent, skilled individuals who do not know the people involved, have no vested interests and are not going to be intimidated by rank.

Re: Bullying and harassment in delivery offices

29 Sep 2012, 11:54

mclovin wrote:I went to b and h on this very subject they said it was a grievance case not bullying harassment.


Royal Mail Group on Diversity, equality & fairness
Royal Mail Group is seeking to create an inclusive culture in which everyone is valued and respected – and where discrimination, harassment, bullying and prejudice are not tolerated. So now you know!

But don't try to get a complaint of bullying and harassment accepted by the bullying and harassment department - they redefine everything as a grievance - that is their way of ensuring that bullying and harassment doesn't happen at Royal Mail!

Have any other members had their complaints of bullying and harassment redefined as grievances?
Anyone have any idea of how many complaints, if any, are actually accepted by the bullying and harassment department?

Re: Bullying and harassment in delivery offices

29 Sep 2012, 13:27

Ossie from Preston.

Yes new to forum by the way, but find many of the topics raised occur far too often for them to be simply seen as isolated cases. Better support from the CWU at area level would go a long way to addressing this problem, that is if it was approached at area, the staff at DO's would not feel so defenceless and open to this form of intimidation by DOM's.

The scenario you describe is EXACTLY - stage by stage - the same as I have experienced !
Is this happening by direction from above DOM level ? it may be a far wider tactic being adopted by RM, which only re-inforces the need for the Union nationally to take up this problem face on, with RM senior management and the HR department.
They appear to be acting upon exploiting their various loop-hole interpretations of cutting off and question the individuals failure to comply with proper "procedure". This approach can/does install an intimidating attitude towards those concerned by raising the threat of performance issues, thus creating an "inferiority complex" in them, all in an effort to shift excessive work loads within duty time back onto the people who only wish to work their contracted hours.

Re: Bullying and harassment in delivery offices

29 Sep 2012, 15:15

There are in my experience 3 things driving this intimidation.

The conference call of failure.
Managers are now beaten on a daily basis through the DSM conference call system which is by it's very nature a humiliating experience for a manager in a failing office.It's probable the most childish version of peer group bullying i have ever come across,why it is accepted practice baffles me.
I have been told by several Doms that they would rather lie than face the kind of abuse that gets handed out on these calls to the only failing office in the sector.
It's not a great leap of imagination to understand how this fear and pressure can be transferred directly to staff.

Dazed and confused line managers.
The difference between the old and new delivery methods is like night and day,managers have struggled to get their heads around this,it is a difficult concept.
When we first changed methods i used to look at my frame and wonder how it could take so long to deliver so little,it's an inherently inefficient system but those inefficiencies have been massively underestimated in the planning tools and they aren't our inefficiencies...they belong to the system.
Since most line managers have no experience of working with these methods and will not question the planning tools they blame the staff for being slow.

Bending the rules to suit
Deliberate misinterpretation of the local flexibility agreement,the 30 minutes flex guidelines,swings and roundabouts,lapsing/absorption and the "flexibility" clause in your contract is unfortunately common on delivery.
I've heard all of them quoted in an attempt to make staff work over against their will,even as recently as the last couple of weeks where a DSM tried to tell me that if an OPG finished his delivery 15 minutes early he was obliged to pay this back later in the week,when i asked where this came from he said that's what swings and roundabouts means....in his eyes.

We needed a complete change in management thinking from top to bottom if we were ever to move industrial relations on from the 1970's us and them mentality,it doesn't look like happening,if anything it's getting worse.
I believe it's being driven from the top or very near the top,it certainly isn't a few rogue managers at local or area level.
If you are experiencing problems with Bullying,Harassment or Intimidation please email the outdoor department. outdoorsecretary@cwu.org
If the union does nothing i will be the first to criticise them but they deserve the chance to try.

Re: Bullying and harassment in delivery offices

29 Sep 2012, 16:08

tommyrep wrote:Without any question of doubt, this is THE single most important issue going on at the moment, that effects delivery staff on a daily basis and appears to be rife throughout most of the DO's in the UK.
The intimidation directed towards individuals, who only wish to work their contracted hours, has been allowed to go on unaddressed by the Union at national level for far too long. The fact that the duty spans are often unachievable within normal time, results in pressure being put onto OPG's to complete delivery - with poor performance accusations directed towards these individuals who only wish to work contracted hours. This needs to be resolved nationally with the union and senior RM management urgently, that is the only solution. MANAGERS need to be instructed to stop this ongoing intimidation towards staff who wish to cut off at their finishing time and have suitable contingency plans in place!
Some areas seem to be worse than others but a national approach is required to stop the maverick managers out there, from imposing their own interpretation of "procedure" onto staff. Call it bullying or harassment, but I prefer to describe it as "intimidation" towards individuals who are only trying to "do the job properly". That is starting on time, having meal breaks and using the tools provided by RM to do the job safely! These people often find themselves under the most pressure and this cannot be allowed to continue without the CWU doing something at the very highest level within the HR establishment on behalf of those bullied staff !!!!




I totally agree with this i dont know if the managment are actually told to not pay extended deliveries or there is some sort of target a bit like sales people on commission if they reach certain targets they get paid bonuses this is disgusting if true i woud liketo hear from any guilty feeling line managers who know what really is going on.

Re: Bullying and harassment in delivery offices

29 Sep 2012, 16:19

mclovin wrote:I went to b and h on this very subject they said it was a grievance case not bullying harassment.


Yep, said the same to me.

Re: Bullying and harassment in delivery offices

29 Sep 2012, 16:21

goldy wrote: I totally agree with this i dont know if the managment are actually told to not pay extended deliveries or there is some sort of target a bit like sales people on commission if they reach certain targets they get paid bonuses this is disgusting if true i woud liketo hear from any guilty feeling line managers who know what really is going on.


http://www.whatdotheyknow.com/request/1 ... 2.pdf.html
The average bonus paid to managers was £1,674 in the 2010-11 financial year. Royal Mail Group’s approach to management remuneration is
to avoid any situation where managers are rewarded irrespective of performance. Instead, bonuses have to be earned.

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