A Special Report to the CWU National Postal Policy Forum on the 28th June 2012
……………
World Class Mail – A National Agreement
between Royal Mail and CWU
Background
As part of the BT 2010 Agreement Royal Mail and CWU agreed the basis for the Union’s involvement in the development of World Class Mail. Subsequently, this aspect of the BT Agreement was supplemented by a WCM Consultative Framework which was circulated to Branches in LTB 570/10 on 25th June 2010.
When reaching the above agreements the Postal Executive were firmly of the view that Union engagement in WCM was the correct strategy to pursue.
In March 2011, primarily as an attempt to place pressure on Royal Mail, following the news that Colleagueshare had become worthless, the Postal Executive agreed a policy to suspend our involvement in the roll out of WCM to new sites. This was conveyed to Branches at a National Briefing and via an LTB. The policy was subsequently included as part of a wider CWU Annual Conference policy aimed at moving forward a range of major issues.
In recent months it has become clear that whilst the policy had some success, particularly in focusing Royal Mail on addressing the Union’s concerns, it has not been universally supported and neither was it seen as a sustainable position. Indeed, there has been a growing feeling amongst representatives, that with or without a new agreement, the current policy should be reviewed.
Nevertheless, the Union continued to pursue a new agreement on WCM and it featured as one of the main issues for resolution in the 3 phase agenda for national talks recently agreed by the Postal Executive and communicated to Branches via LTB 093/12 on 10th February 2012. This agreed agenda for phased national talks was seen as a positive development and incorporates all the major national issues that will impact on the future of the Royal Mail Group. As WCM discussions got underway, the Postal Executive agreed a detailed list of the main concerns to be addressed in any new agreement (copy attached at Appendix A).
The list was shared with CWU Divisional Reps and was seen as a comprehensive position to be pursued in negotiations with the company. The list was also shared with the company and became a reference point for our ongoing talks.
To bring the situation completely up to date, the Postal Executive were provided with a proposed draft agreement just before Annual Conference and given the opportunity to make some initial comments before further and final negotiations took place. Feedback was positive and given the progress made an LTB was issued at Annual Conference and this included a commitment to convene a Policy Forum to clear any final WCM Agreement.
Importantly, in debate at Annual Conference, a proposition to effectively pull out of WCM was overwhelmingly defeated by delegates in support of the Postal Executive’s position of engagement.
Agreement Reached
Following Annual Conference, negotiations continued on a range of national issues and a proposed WCM Agreement was eventually finalised on Friday 25th May and subsequently endorsed by the Postal Executive on Thursday 31st May.
A full copy of the agreement is attached at Appendix B and the salient points are as follows:-
• Major safeguards have been achieved that assert national agreements including the IR Framework, as integral to the way WCM will now operate.
• The Union will now be fully involved in the operation of the National Best Practice database for WCM initiatives.
• The overall role of industrial relations has been asserted within WCM including an enhanced role for CWU representatives.
• Key principles have been agreed that will underpin the way employee engagement will now operate within WCM.
• We have secured a commitment for independent and ongoing staff surveys to measure employee satisfaction within WCM. The results of these surveys will be used as part of its future development.
• Major safeguards have been achieved which assert our agreed safety policies as integral to the WCM approach, alongside an enhanced role for the national officer and CWU Safety Reps.
• There is a firm commitment to improve the reward package in association with WCM as part of our Phase 3 talks which are due to commence immediately.
• The company will share with the appropriate national officers all relevant information regarding the benefits and costs derived from WCM.
• In delivery, Royal Mail has accepted that WCM is different and must take account of outstanding BT revision activity. This will be the subject of separate discussions. Similar discussions will also take place in other functions.
• We have secured a strong and new approach to deployment of a national agreement. This will provide every available opportunity to engage members, representatives, managers, WCM pillar leads and explain the terms of this agreement and how WCM will now operate in the future.
Conclusion
It’s fair to say that since its introduction WCM has divided opinion amongst representatives, managers and employees. Whilst the Union will always have concerns about the ideology of this style of total quality management initiative, we must also recognise that WCM remains a key plank of Royal Mail business policy and that open and honest engagement is the correct approach.
On this basis, we believe we have secured a very strong agreement. This will enable the Union and Royal Mail to work together in shaping, influencing and where appropriate, changing the way WCM will now operate. What we want to develop is an approach that supports a mutual interest culture.
In asking Branches to endorse the agreement we must be clear that we support employee engagement, providing it is done in a fair, transparent and meaningful way, as set out in this agreement. Furthermore, the Union must recognise that in today’s business, competitive and wider economic environment, the need for Royal Mail to be a very efficient organisation with high service standards and quality employee terms and conditions, is in everybody’s long term interests.
Finally, given the nature of World Class Mail, the success of this agreement, more than most, will depend on its application in the field. Therefore, in addition to the agreed deployment approach, we will put in place a robust CWU support structure in line with existing Conference policy. The intention is to advise Branches of this structure prior to the Policy Forum. The Postal Executive has no hesitation in recommending this agreement to the CWU Postal Policy Forum.
RECOMMENDATION: That this Postal Policy Forum endorses the World Class Mail National Agreement.
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World Class Mail : A National Agreement
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fishtank
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World Class Mail : A National Agreement
good times, bad times you know I've had my share
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fishtank
- Posts: 19732
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Re: World Class Mail – A National Agreement
APPENDIX
A
List of CWU World Class Mail concerns that will formulate part of the agenda in ongoing talks with the company:
• The potential for the concept of WCM to marginalise the Union in the workplace and at national level, at the very time when the national parties have committed to improve relationships.
• The potential for WCM to circumvent the Industrial Relations Framework and national agreements. In particular, concerns that WCM, as a process, will be used to remove duties and drive productivity whilst replacing normal collective bargaining.
• The need to bottom out, once and for all, the whole approach to health and safety and the reporting of accidents.
• The need to provide more clarity over what issues can be dealt with at national or local level.
• The potential for WCM to divide the workforce creating favouritism for those who engage and alienation for those who are less enthusiastic.
• Despite the considerable commitments in existing agreements to involve the Union and allow us to shape the development of WCM, the actual process is still driven solely by management techniques and tools that are being rigidly applied.
• The lack of quality information being provided by the company over progress of World Class Mail and future role out.
• The need for a proper training package and stronger communications for representatives and employees.
• A better understanding of the company’s objectives, including the level of investment, the anticipated cost reduction and a robust process for monitoring the financials going forward.
• The opportunity for the Union to introduce some of our own ideas into World Class Mail that could improve industrial relations and provide tangible benefits for employees including appropriate remuneration.
• The need for the Union to put in place a robust CWU support structure to ensure WCM is developed fully in line with national agreements and the outcome of our forthcoming talks.
A
List of CWU World Class Mail concerns that will formulate part of the agenda in ongoing talks with the company:
• The potential for the concept of WCM to marginalise the Union in the workplace and at national level, at the very time when the national parties have committed to improve relationships.
• The potential for WCM to circumvent the Industrial Relations Framework and national agreements. In particular, concerns that WCM, as a process, will be used to remove duties and drive productivity whilst replacing normal collective bargaining.
• The need to bottom out, once and for all, the whole approach to health and safety and the reporting of accidents.
• The need to provide more clarity over what issues can be dealt with at national or local level.
• The potential for WCM to divide the workforce creating favouritism for those who engage and alienation for those who are less enthusiastic.
• Despite the considerable commitments in existing agreements to involve the Union and allow us to shape the development of WCM, the actual process is still driven solely by management techniques and tools that are being rigidly applied.
• The lack of quality information being provided by the company over progress of World Class Mail and future role out.
• The need for a proper training package and stronger communications for representatives and employees.
• A better understanding of the company’s objectives, including the level of investment, the anticipated cost reduction and a robust process for monitoring the financials going forward.
• The opportunity for the Union to introduce some of our own ideas into World Class Mail that could improve industrial relations and provide tangible benefits for employees including appropriate remuneration.
• The need for the Union to put in place a robust CWU support structure to ensure WCM is developed fully in line with national agreements and the outcome of our forthcoming talks.
good times, bad times you know I've had my share
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fishtank
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Re: World Class Mail – A National Agreement
APPENDIX
B
Business Transformation and World Class Mail – A National Agreement between Royal Mail and the Communication Workers Union
1. Introduction
The Business Transformation Agreement 2010 commits Royal Mail and CWU to work together to achieve industry leading standards of performance using a range of approaches including World Class Mail. Both parties have reviewed the way the World Class Mail initiative is developing and in particular the relationship of WCM with existing national agreements, industrial relations, safety procedures and employee engagement.
The purpose of this agreement is to provide a framework in which World Class Mail will now operate and continue to evolve with the positive engagement of employees and with Royal Mail and CWU working together in line with the spirit and intent of this agreement.
2. National Agreements and World Class Mail
It is reaffirmed that World Class Mail initiatives will be developed and implemented in a way that is consistent with current national agreements. This is particularly relevant in the following key areas:
2.1 Impact on employees of changes to the number of duties, duty times and attendances, earnings opportunities, terms and conditions of service:
Issues arising from a World Class Mail initiative which impact on any of the above will be addressed through the consultation and negotiation approach outlined in the Industrial Relations Framework,
2.2 Introduction of new equipment, automation and technology and alterations to existing equipment.
The development and deployment of significant new equipment and permanent alterations to automation and technology will continue to be in line with the National Generic Trial and Deployment Framework and other current nationally agreed procedures.
2.3 National Database of World Class Mail initiatives
The nature of World Class Mail is such that good practice identified in one office may be relevant elsewhere and a national database exists to assist this process
Royal Mail and CWU will regularly review the database and resolve any potential issues in line with this agreement
Local reps will be involved in discussion on the deployment of good practice in their unit.
3. Industrial Relations and World Class Mail
Royal Mail and CWU recognise that the success of the company depends on a radical improvement in industrial and employee relations.
In order to develop industrial relations in the context of World Class Mail both parties agree the following measures:
3.1 Managers, representatives and World Class Mail Pillar Leads each have a key role in ensuring that current and future WCM initiatives are deployed in a way that is consistent with our overall approach to industrial relations and the terms and spirit of this agreement.
3.2 Under this agreement, elements of the CWU rep’s role are enhanced and appropriate time will be made available for CWU reps to fulfil these responsibilities.
3.3 CWU Representatives will be encouraged to become directly involved in World Class Mail initiatives.
3.4 CWU Representatives will be invited to attend local World Class Mail audits and subsequent action planning sessions.
4. Employee Engagement and World Class Mail
Bringing about a radical improvement in employee relations is another crucial objective of the Business Transformation agreement and the development of a mutual interest culture is reaffirmed as the key enabler for achieving this.
Within the context of World Class Mail both parties recognise that there are opportunities to develop a mutual interest culture and recognise that WCM is one of a number of initiatives that can deliver effective and meaningful employee engagement in a fair and transparent way.
To ensure an integrated approach across the Business Transformation Agreement, employee engagement within World Class Mail will be underpinned by the following principles:
4.1. All employees will have the opportunity to be involved in WCM initiatives as they are rolled out.
4.2. World Class Mail will operate in line with the normal office approach for ensuring fair allocation of duties, overtime and workload.
4.3. As part of developing our mutual interest culture, WCM initiatives should be able to identify benefits for customers, employees and the company. .
4.4. All employees will be jointly briefed about how WCM initiatives should be deployed in line with the provisions of this agreement
4.5. Employees participating in WCM initiatives will receive appropriate training and undertake activities which are within their skill, competence and relevant grade.
4.6. Improvements in levels of employee satisfaction and engagement in World Class Mail and other initiatives will be tracked and measured through the Employee Opinion Survey. Additionally, Royal Mail and CWU will undertake a more detailed joint survey. The results of both will be considered by the national parties and where appropriate utilised in the further development of the WCM programme. In future years more detailed joint questions in the Employee Opinion Survey may replace the joint survey.
5. Safety and World Class Mail
Both parties are committed to working together to make safety a key priority for all employees and in the context of World Class Mail the following approach will apply:
5.1. The regular meetings between the CWU National Officer for Health and Safety and the Royal Mail Director of Safety are the national forum for discussing safety including any items raised under the Safety Pillar of WCM. The Director of Operational Excellence will be involved in this meeting as appropriate.
5.2. All managers, CWU Safety Representatives and World Class Mail pillar leads have a key role in ensuring the WCM programme operates in line with the overall Royal Mail Group safety policy and all agreed RM/CWU safety procedures.
5.3. A common objective is to continue to reduce the level of accidents at work and to achieve this all employees should report all accidents and safety hazards at all times. The approach for root cause analysis and the identification of unsafe acts will be based on a supportive and learning culture and the need to prevent reoccurrence.
5.4. Under this Agreement elements of the CWU Safety Representatives role are enhanced and appropriate time will be made available for CWU Safety Reps to fulfil these responsibilities. Safety representatives will be involved as appropriate in safety investigations, root cause analysis and re-enactments
5.5. CWU Safety Representatives will be encouraged to become directly involved in the safety pillar of World Class Mail and will be invited to attend relevant WCM audits.
6. Reward and World Class Mail
It is recognised that the company will derive benefits (information on which will be shared) from the successful deployment of World Class Mail alongside the overall modernisation of the business. This provides the opportunity to improve the reward package and this will be considered further as part of 2013 pay talks.
7. Future Roll out and Development of World Class Mail
In order to support fully informed debate and development of the overall World Class Mail programme, an overview of benefits and associated costs will be shared with the appropriate CWU National Officers responsible for each function, as part of regular progress reports.
It is recognised that the approach to World Class Mail in delivery is different and will take account of the major Business Transformation Agreement revision activity that is still outstanding.
The ongoing development and roll out of the World Class Mail programme for delivery will be the subject of further discussions between the Delivery Director, Head of WCM Collections and Delivery and the appropriate CWU National Officer. Similar discussions will take place in other functions where the approach to World Class Mail is still being developed, eg Network Drivers/ Call Centres/Admin.
8. Deployment
The full deployment of this agreement in all Royal Mail sites is integral to both the overall success of the Business Transformation Agreement and the future development of World Class Mail.
It is important that all managers, representatives and World Class Mail pillar leads familiarise themselves with the terms of this agreement.
To support successful deployment Royal Mail and CWU will implement the following:
• Articles on the agreement in The Voice and Courier with agreed key messages
• Joint employee briefing
• Communications to managers and representatives
• A series of workshops at each level, to explain the agreement and including action planning and good practice for local deployment
• The process for regular review, including the agreed Consultative Framework, at all levels.
9. Review
The terms of this agreement will be regularly reviewed by the national parties to ensure its spirit and content are delivered in practice. These reviews will also provide the opportunity to identify improvements and any appropriate changes to the overall programme.
B
Business Transformation and World Class Mail – A National Agreement between Royal Mail and the Communication Workers Union
1. Introduction
The Business Transformation Agreement 2010 commits Royal Mail and CWU to work together to achieve industry leading standards of performance using a range of approaches including World Class Mail. Both parties have reviewed the way the World Class Mail initiative is developing and in particular the relationship of WCM with existing national agreements, industrial relations, safety procedures and employee engagement.
The purpose of this agreement is to provide a framework in which World Class Mail will now operate and continue to evolve with the positive engagement of employees and with Royal Mail and CWU working together in line with the spirit and intent of this agreement.
2. National Agreements and World Class Mail
It is reaffirmed that World Class Mail initiatives will be developed and implemented in a way that is consistent with current national agreements. This is particularly relevant in the following key areas:
2.1 Impact on employees of changes to the number of duties, duty times and attendances, earnings opportunities, terms and conditions of service:
Issues arising from a World Class Mail initiative which impact on any of the above will be addressed through the consultation and negotiation approach outlined in the Industrial Relations Framework,
2.2 Introduction of new equipment, automation and technology and alterations to existing equipment.
The development and deployment of significant new equipment and permanent alterations to automation and technology will continue to be in line with the National Generic Trial and Deployment Framework and other current nationally agreed procedures.
2.3 National Database of World Class Mail initiatives
The nature of World Class Mail is such that good practice identified in one office may be relevant elsewhere and a national database exists to assist this process
Royal Mail and CWU will regularly review the database and resolve any potential issues in line with this agreement
Local reps will be involved in discussion on the deployment of good practice in their unit.
3. Industrial Relations and World Class Mail
Royal Mail and CWU recognise that the success of the company depends on a radical improvement in industrial and employee relations.
In order to develop industrial relations in the context of World Class Mail both parties agree the following measures:
3.1 Managers, representatives and World Class Mail Pillar Leads each have a key role in ensuring that current and future WCM initiatives are deployed in a way that is consistent with our overall approach to industrial relations and the terms and spirit of this agreement.
3.2 Under this agreement, elements of the CWU rep’s role are enhanced and appropriate time will be made available for CWU reps to fulfil these responsibilities.
3.3 CWU Representatives will be encouraged to become directly involved in World Class Mail initiatives.
3.4 CWU Representatives will be invited to attend local World Class Mail audits and subsequent action planning sessions.
4. Employee Engagement and World Class Mail
Bringing about a radical improvement in employee relations is another crucial objective of the Business Transformation agreement and the development of a mutual interest culture is reaffirmed as the key enabler for achieving this.
Within the context of World Class Mail both parties recognise that there are opportunities to develop a mutual interest culture and recognise that WCM is one of a number of initiatives that can deliver effective and meaningful employee engagement in a fair and transparent way.
To ensure an integrated approach across the Business Transformation Agreement, employee engagement within World Class Mail will be underpinned by the following principles:
4.1. All employees will have the opportunity to be involved in WCM initiatives as they are rolled out.
4.2. World Class Mail will operate in line with the normal office approach for ensuring fair allocation of duties, overtime and workload.
4.3. As part of developing our mutual interest culture, WCM initiatives should be able to identify benefits for customers, employees and the company. .
4.4. All employees will be jointly briefed about how WCM initiatives should be deployed in line with the provisions of this agreement
4.5. Employees participating in WCM initiatives will receive appropriate training and undertake activities which are within their skill, competence and relevant grade.
4.6. Improvements in levels of employee satisfaction and engagement in World Class Mail and other initiatives will be tracked and measured through the Employee Opinion Survey. Additionally, Royal Mail and CWU will undertake a more detailed joint survey. The results of both will be considered by the national parties and where appropriate utilised in the further development of the WCM programme. In future years more detailed joint questions in the Employee Opinion Survey may replace the joint survey.
5. Safety and World Class Mail
Both parties are committed to working together to make safety a key priority for all employees and in the context of World Class Mail the following approach will apply:
5.1. The regular meetings between the CWU National Officer for Health and Safety and the Royal Mail Director of Safety are the national forum for discussing safety including any items raised under the Safety Pillar of WCM. The Director of Operational Excellence will be involved in this meeting as appropriate.
5.2. All managers, CWU Safety Representatives and World Class Mail pillar leads have a key role in ensuring the WCM programme operates in line with the overall Royal Mail Group safety policy and all agreed RM/CWU safety procedures.
5.3. A common objective is to continue to reduce the level of accidents at work and to achieve this all employees should report all accidents and safety hazards at all times. The approach for root cause analysis and the identification of unsafe acts will be based on a supportive and learning culture and the need to prevent reoccurrence.
5.4. Under this Agreement elements of the CWU Safety Representatives role are enhanced and appropriate time will be made available for CWU Safety Reps to fulfil these responsibilities. Safety representatives will be involved as appropriate in safety investigations, root cause analysis and re-enactments
5.5. CWU Safety Representatives will be encouraged to become directly involved in the safety pillar of World Class Mail and will be invited to attend relevant WCM audits.
6. Reward and World Class Mail
It is recognised that the company will derive benefits (information on which will be shared) from the successful deployment of World Class Mail alongside the overall modernisation of the business. This provides the opportunity to improve the reward package and this will be considered further as part of 2013 pay talks.
7. Future Roll out and Development of World Class Mail
In order to support fully informed debate and development of the overall World Class Mail programme, an overview of benefits and associated costs will be shared with the appropriate CWU National Officers responsible for each function, as part of regular progress reports.
It is recognised that the approach to World Class Mail in delivery is different and will take account of the major Business Transformation Agreement revision activity that is still outstanding.
The ongoing development and roll out of the World Class Mail programme for delivery will be the subject of further discussions between the Delivery Director, Head of WCM Collections and Delivery and the appropriate CWU National Officer. Similar discussions will take place in other functions where the approach to World Class Mail is still being developed, eg Network Drivers/ Call Centres/Admin.
8. Deployment
The full deployment of this agreement in all Royal Mail sites is integral to both the overall success of the Business Transformation Agreement and the future development of World Class Mail.
It is important that all managers, representatives and World Class Mail pillar leads familiarise themselves with the terms of this agreement.
To support successful deployment Royal Mail and CWU will implement the following:
• Articles on the agreement in The Voice and Courier with agreed key messages
• Joint employee briefing
• Communications to managers and representatives
• A series of workshops at each level, to explain the agreement and including action planning and good practice for local deployment
• The process for regular review, including the agreed Consultative Framework, at all levels.
9. Review
The terms of this agreement will be regularly reviewed by the national parties to ensure its spirit and content are delivered in practice. These reviews will also provide the opportunity to identify improvements and any appropriate changes to the overall programme.
good times, bad times you know I've had my share
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dvbuk55
- EX ROYAL MAIL
- Posts: 16650
- Joined: 02 Jun 2007, 19:17
- Gender: Male
Re: World Class Mail – A National Agreement
What a load of old cock.
Here we go again plunging into a system that no one knows anything about, it's all talk and bluster and will do more harm than good to the structure of the union in the workplace. It has been recognised that WCM in deliveries is different?????? wtf does that mean. Shouldn't the union concentrate on getting everyone on stream to the BT2010 agreement before buggering about with WCM? There's only 400 true revisions, many of which are not working, over 1000 to go and here we go agreeing to what???? This will force more and more different working practices that no one has control over on a National basis.
I wish that the likes of the union hob nobs came out with the truth for once and put the REAL agenda on the table. We all knew that WCM was coming, it was just a question of when the union would cave in again.
Here we go again plunging into a system that no one knows anything about, it's all talk and bluster and will do more harm than good to the structure of the union in the workplace. It has been recognised that WCM in deliveries is different?????? wtf does that mean. Shouldn't the union concentrate on getting everyone on stream to the BT2010 agreement before buggering about with WCM? There's only 400 true revisions, many of which are not working, over 1000 to go and here we go agreeing to what???? This will force more and more different working practices that no one has control over on a National basis.
I wish that the likes of the union hob nobs came out with the truth for once and put the REAL agenda on the table. We all knew that WCM was coming, it was just a question of when the union would cave in again.
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hans solo
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Re: World Class Mail – A National Agreement
do we actually do national agreements 
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5plusbonusball
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- Location: up north of watford
Re: World Class Mail – A National Agreement
was my dom there?a key plank of Royal Mail business
Why are lino's paid full-time ??
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dvbuk55
- EX ROYAL MAIL
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- Gender: Male
Re: World Class Mail – A National Agreement
Does the CWU have a key plank.......................or two. I wonder if Billy tried to get us back pay for unused holidays backdated to ...........oh lets say 2000.5plusbonusball wrote:was my dom there?a key plank of Royal Mail business
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hans solo
- Posts: 3264
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Re: World Class Mail – A National Agreement
some of our staff owed up to 10,12 13 odd days cant get them and no way will they get paid for them
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fishtank
- Posts: 19732
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Re: World Class Mail – A National Agreement
Are we seeing a merger of titles?• Articles on the agreement in The Voice and Courier with agreed key messages
Will it be called the Courier Voice or the Voice of the Courier?
I think HQ may have forgotten who pays for the Voice....or indeed HQ.
good times, bad times you know I've had my share
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dvbuk55
- EX ROYAL MAIL
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Re: World Class Mail – A National Agreement
And Bills untaken holidays. I just wonder if that little exercise has a precedence anywhere else in industry, or anywhere in fact.fishtank wrote:Are we seeing a merger of titles?• Articles on the agreement in The Voice and Courier with agreed key messages
Will it be called the Courier Voice or the Voice of the Courier?
I think HQ may have forgotten who pays for the Voice....or indeed HQ.
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mailman71
- Posts: 500
- Joined: 10 Jun 2007, 08:03
Re: World Class Mail – A National Agreement
world class mail what a load of piffle,first class has allways been that without somebody coming out with this junk.
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Lincox
- EX ROYAL MAIL
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- Gender: Male
Re: World Class Mail – A National Agreement
What part of the world are we trying to emulate? Is it not some guy in Japan who dreamed up this piffle. Is Japan world class. I would not think so, but then as the world is totally f.cked there is not much to aim for.
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dvbuk55
- EX ROYAL MAIL
- Posts: 16650
- Joined: 02 Jun 2007, 19:17
- Gender: Male
Re: World Class Mail – A National Agreement
Hai, sepuku - if you don't match up to the specifications.Lincox wrote:What part of the world are we trying to emulate? Is it not some guy in Japan who dreamed up this piffle. Is Japan world class. I would not think so, but then as the world is totally f.cked there is not much to aim for.
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fishtank
- Posts: 19732
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Re: World Class Mail – A National Agreement
It's a continuous improvement process.
It is a deeply flawed philosophy.
It is like dieting without a target weight.
To start with the weight flies off without any effort because you are carrying plenty fat but after a while you have to work harder and harder and expend more energy just to lose a couple of pounds.
Eventually you have no fat left but you have to keep losing weight so you start burning muscle and vital organs until eventually everything shuts down.
World Class Mail will do one of two things,it will either be dropped by the company when the majority of the fat is burned and the real inefficiencies dry up or it will prove too much of a gravy train for those involved and cut the business back to the point that it can no longer function efficiently.
Either way endorsing it doesn't sit well on the CWU's list of achievements.
It is a deeply flawed philosophy.
It is like dieting without a target weight.
To start with the weight flies off without any effort because you are carrying plenty fat but after a while you have to work harder and harder and expend more energy just to lose a couple of pounds.
Eventually you have no fat left but you have to keep losing weight so you start burning muscle and vital organs until eventually everything shuts down.
World Class Mail will do one of two things,it will either be dropped by the company when the majority of the fat is burned and the real inefficiencies dry up or it will prove too much of a gravy train for those involved and cut the business back to the point that it can no longer function efficiently.
Either way endorsing it doesn't sit well on the CWU's list of achievements.
good times, bad times you know I've had my share
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Talell
- MAIL CENTRES/PROCESSING
- Posts: 227
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- Gender: Male
Re: World Class Mail – A National Agreement
me thinks there is going to be a riot at the policy forumfishtank wrote:3.3 CWU Representatives will be 'encouraged' to become directly involved in World Class Mail initiatives.