Tracked posted at wrong address

[Rage24]

Very similar street name.

Can you get put on a disciplinary for this?

[kazardaimenu]

I doubt it. Misdelivery can happen from time to time. Hopefully someone can retrieve the packet and no harm done.

[Mr Rush]

It happens. I just had to sign a document saying my manager had discussed it with me, reminding me how to do the job, and that I would be more careful in the future. This is almost ten years ago, though.

[scoobydo79]

Daily occurrence in My area. At least one customer a day on FB saying they haven’t got a parcel that was delivered else where

[heraldmoth]

COM should follow the 3Cs at worst

[SkiSunday]

COM should follow the 3Cs at worst

COM is a bonus desperado at best. I'm sure DK will slash their wages/numbers within the next quarterly review lol

[Shaugi]

Had a complaint made, about a month ago, about a misdelivery to wrong address. Photo was "non-compliant" as too dark. The delivery point is down a narrow alley between buildings so is permanently dark and the camera flash didn't fire. Also felt that the pic didn't show the door open so was hard to identify the location.
Manager spoke to me, gave a coaching note about checking addresses and making photos compliant, signed a sheet to say I'd been spoken to.
Was also advised to speak to the customer to see if the parcel had been dropped round as it was the sender complaining.

Customer knew nothing about it, said they'd received the parcel so as far as they were concerned there wasn't an issue. Manager updated the complaint as such.

Today I was called in by a different manager for a complaint about a misdelivery...made back in March. Same addresses, same complaint. Appears the sender didn't like the resolution before.
This manager pulled up the photo, yes it is dark...but once zoomed a bit the house door is open, floor tiles inside are visible....and the address on the packet appears to be the address I delivered to....not the one they complaint claims it should be going to.

I wouldn't stress over 1 misdelivery. if I can be retrieved then all will be fine. If not and your photo was compliant, RM will most likely BS it away. If your photo wasn't compliant you'll get a coaching note(told to get it right in future).

[TopperGas]

Very similar street name.

Can you get put on a disciplinary for this?

Did the PDA warn you about it being delivered to the wrong address? The worse action is probably a file note, although usually the item is recovered.

[enzio1272]

Very similar street name.

Can you get put on a disciplinary for this?

Mistakes happen all the time, probably just be asked to knock and try to retrieve the item, you won’t be the first or last person to do it that for sure

[yellowbelly]

Did the PDA warn you about it being delivered to the wrong address? The worse action is probably a file note, although usually the item is recovered.

I thought that these warnings were going to pop up - not seen one yet! I had an addressee who has loads of parcels but the lady concerned is always at work and she has told me previously to deliver them M-F to her mum who lives about half a mile further down the road. So when is this scan supposed to come up - when you scan it at a wrong geographical location? I scan them as 'Delivered to a neighbour', but have occasionally just 'Delivered to Customer' and neither brings up a geo-fencing warning...?

[TopperGas]

Did the PDA warn you about it being delivered to the wrong address? The worse action is probably a file note, although usually the item is recovered.

I thought that these warnings were going to pop up - not seen one yet! I had an addressee who has loads of parcels but the lady concerned is always at work and she has told me previously to deliver them M-F to her mum who lives about half a mile further down the road. So when is this scan supposed to come up - when you scan it at a wrong geographical location? I scan them as 'Delivered to a neighbour', but have occasionally just 'Delivered to Customer' and neither brings up a geo-fencing warning...?

I've no idea which Tracked trigger a warning and which don't, it's saved me a few times for delivering to the wrong address .

[GizzardPuke]

Did the PDA warn you about it being delivered to the wrong address? The worse action is probably a file note, although usually the item is recovered.

I thought that these warnings were going to pop up - not seen one yet! I had an addressee who has loads of parcels but the lady concerned is always at work and she has told me previously to deliver them M-F to her mum who lives about half a mile further down the road. So when is this scan supposed to come up - when you scan it at a wrong geographical location? I scan them as 'Delivered to a neighbour', but have occasionally just 'Delivered to Customer' and neither brings up a geo-fencing warning...?

I've no idea which Tracked trigger a warning and which don't, it's saved me a few times for delivering to the wrong address .

I get these warnings all the time when I'm delivering to a new build estate, reason being no one at the office had added the addresses to the database or mapping thing. They had a catch up on a couple of hundred addresses recently and most warnings have disappeared but there are still new roads being built so I still get them.
It is weird though how scanning items that were redirected from another walk in the office don't flag up and I always scan the 2d barcode.

[SpacePhoenix]

I get these warnings all the time when I'm delivering to a new build estate, reason being no one at the office had added the addresses to the database or mapping thing. They had a catch up on a couple of hundred addresses recently and most warnings have disappeared but there are still new roads being built so I still get them.
It is weird though how scanning items that were redirected from another walk in the office don't flag up and I always scan the 2d barcode.

It's called Route Planner. It's also where the data used for creating sort plans for iLSMs, IMPs and FSMs comes from, so they know which sequencing batch (mech letters) to sort a letter to, and where in the sequence that it needs to go. A good while ago now there was a newly built block on flats on a batch on my machine, it would send them to the rejects stacker without fail. The DO must have added them to Route Planner and then whoever updates the batch plans (they get done centrally, individual MCs don't do them) must have updated the batch as they suddenly stopped being sent to rejects.

I know that with redirected items on an iLSM they have to be run in a special mode/configuration so the system "tags" them to the walk for the redirection. It'd be interesting to see if the 2D barcode on the redirection labels has the new address encoded into it.

[Rve83ndxd]

It is weird though how scanning items that were redirected from another walk in the office don't flag up and I always scan the 2d barcode.

Presumably it has been flagged as a redirection in 'not delivered' on the PDA.

[abuch1980]

COM should follow the 3Cs at worst

COM is a bonus desperado at best. I'm sure DK will slash their wages/numbers within the next quarterly review lol

I'd rather deal with any COM than a jumped up "Team Leader" or "Workplace Coach!"