Bright green posters are going up around our Delivery sites, talking about ‘your performance in your hands’ and asking if you’re ‘ready to see your progress’.
MyPerformance is on its way to all delivery offices - giving a fair and consistent way for posties to understand their individual performance, know what’s expected of them and have regular, meaningful conversations about it.
Look out for Worktime Listening & Learning briefings - and watch this special RMtv for the full details of how it'll work.
RMTV Presenter Ben Miles
Some new eye catching posters are being displayed across our delivery sites they talk about your performance in your hands and ask if you're ready to see your progress
Curious about what it means?
Introducing my performance the innovative of approach gives a fair and consistent way for posties to understand their individual performance, know what's expected of them and have regular meaningful conversations about it.
And for the first time posties performance is in the palm of their hands let's hear from some of our operations leaders along with Hayley Jones-Penny from the HR Leadership team as they explain how this will help everyone of our posties know what's expected of them to perform at their best.
Grant McPherson
I'm generally excited about this.
Royal Mail for the first time in its history has a fair transparent and consistent way to tell all of our posties understand and see how well they're doing in their jobs.
We've now launched my performance supported by the fantastic new my doorstep app it's all help posties to see how they're doing get the support they need and to progress and really understand the contribution they make.
We are giving you access to your own data that you know exactly how well you're doing and have the same information in your hands as your manager does.
I want to say a few thank you to the teams in the Midlands and Scotland who tested and trial the app and the training over the summer.
We can now introduce my performance to all regions in a phased approach over the coming months.
Ricky
So Steve we've always had performance conversations in Royal Mail.
Managers with managers but now want to expand and have what we call them live performance which is performance conversations with everyone including the frontline, why is this important?
Steve Selby-Field Operations Director South
I think it's important Ricky because you know we've never really had a consistent way of giving the feedback off, you know, frontline performance.
What we have added is we've had units and we've had a lot of units that's been very good at giving feedback on performance.
What gives us the you know the benefit here is that we have one consistent resource that gives the us the opportunity to have a conversation with the postie and let them know how they're doing on a daily basis.
Ricky
Thank you Steve so Catherine what do you think the benefits could be to the Royal Mail Operation Either operational improvements or the culture which people work?
Catherine Brazier-Director Of Operations Director North
I think it's human nature to want to know how you're doing in your job and I think it's important to our people that they get that feedback from the customers.
And so the key element for me is the 'My Doorstep APP' which gives one of our teams and people a really clear idea of how they're doing.
But now because the ideas come from our people we've been able to get that information accessible to them on a daily basis and they can really get a sense of how they're doing and how they can improve and I think that's going to have a great impact for us for the operation and for the impact on our customers.
Ricky
So we've got the trials running just now.
The initial feedback in the app is really really positive I think the reality is that a lot of conversations happened with the frontline and things went wrong.
And now they can see data and information all the time so they get to see when things are going great, great as well which is important.
I think everybody knows and the world will have technologies evolving all the time we're now able to use a PDA and some of the other technology and systems to put in the hands of our people information that's always have been interest to them to help them stay safe to help them provide great service for the customers and we're looking at the back of that to get support to people that need it to make sure they can be their best everyday.
Hayley Jones-Perry - HR Director
A key part of 'My Performance' is ensuring that everyone has great performance conversations to understand how they're doing how they can further improve and what other opportunities are open to them.
So we have developed a superb training programme to make sure that all of our managers have the skills and resources they need to make sure those conversations are as good as they should be for everyone.
We want everyone to have regular performance conversations and for those to be genuinely useful and meaningful conversations based on the data that you now have access to.
And you can drive those conversations you don't need to wait for your manager to ask you to meet with them you can set up the opportunity to talk about the things that will make you a better postie and this isn't just for our delivery teams we will be rolling out my performance to the rest of the frontline in the new year thanks.
