Mail brought back

camelelf · Post by **camelelf** » 24 Aug 2019, 20:05

I'm posting this on behalf of a colleague who's worrying about something that happened today.

So he's on a park and loop with a reserve (not his usual partner) , and his partner decided to return to the office to finish on his time. But his partner failed to inform a manager before heading out on delivery. So no managers are currently aware of the bags of mail sitting in the office.

This guy has some sort of learning difficulties but is a really lovely chap and I don't like to see him worry like this. He doesn't drive so he had no possibility of finishing the delivery on his own.

He attempted to contact a manager in the afternoon to explain the situation, but couldn't get through. His partner is now on leave so no doubt this chap will be questioned on Tuesday.

Now he and his usual partner pretty much always go over their time, but never leave in. But what is he suppose to do if his temporary partner insisted to return to the office?

k979aaa · Post by **k979aaa** » 24 Aug 2019, 20:14

Operational difficulty's communication issues may have caused problems traffic could be another and the fact the managers were non contactable would be of major significance you would need a rep if you are not the rep with you if you could get area rep involved would be good idea sorry for not linking as you can delete it if need be!

k979aaa · Post by **k979aaa** » 24 Aug 2019, 20:33

If the guy who went back to the office should have took him back to the office and found a manager if the managers were not there it is piss poor management but you can bet they we riddle out of it so you need to nail them that is why he needs a good rep or two. The thing is it sounds like a fail as normally go over and this guy never goes over ie it is a set up like piggy in the middle sounds like a vendetta for the guy who quit at his time nothing wrong with that. It is the mangers who should cop it as they new it would take the usual pair to go over time and this guy did not want to maybe he had a flight and as dickhead managers do make life hell for him.

tooearlyforme · Post by **tooearlyforme** » 24 Aug 2019, 20:40

As the non driver he was never told that his driver intended to finish exactly on time until later in the day, therefore did the best he could by contacting the office as soon as he was made aware that there could be a problem.

camelelf · Post by **camelelf** » 24 Aug 2019, 21:03

tooearlyforme wrote:As the non driver he was never told that his driver intended to finish exactly on time until later in the day, therefore did the best he could by contacting the office as soon as he was made aware that there could be a problem.

Exactly what I told him. I made sure to show him how to screenshot his call history to show multiple attempts. Obviously with his Learning difficulties, he's over thinking it and I know he'll be stressed and upset when management are up his arse on Tuesday.

As for his partner, I support wanting to finish on his time, but I have ways been under the impression that you always inform a manager BEFORE heading on delivery if you think you will have to cut off. And now they're on leave, our rep is on leave, so it's just this chap left to deal with it.

cpsteve · Post by **cpsteve** » 24 Aug 2019, 21:19

The manager/office should be contactable by using the pda.

k979aaa · Post by **k979aaa** » 24 Aug 2019, 21:24

camelelf wrote:
tooearlyforme wrote:As the non driver he was never told that his driver intended to finish exactly on time until later in the day, therefore did the best he could by contacting the office as soon as he was made aware that there could be a problem.
Exactly what I told him. I made sure to show him how to screenshot his call history to show multiple attempts. Obviously with his Learning difficulties, he's over thinking it and I know he'll be stressed and upset when management are up his arse on Tuesday.

As for his partner, I support wanting to finish on his time, but I have ways been under the impression that you always inform a manager BEFORE heading on delivery if you think you will have to cut off. And now they're on leave, our rep is on leave, so it's just this chap left to deal with it.

Unless they have ever worked together how would he know if he has before I agree with you but even so things like traffic happen out doors why was the manager un-contactable should be the first port of enquiry, What if they were in an accident and he was playing on the golf course or watching football at the pub these people get paid to manage not bugger off before the job is done!

Momo90210 · Post by **Momo90210** » 24 Aug 2019, 22:25

https://www.royalmailchat.co.uk/communi ... p?id=10584" onclick="window.open(this.href);return false;

this is what should happen. Get your rep involved from now on

Celgar · Post by **Celgar** » 25 Aug 2019, 09:37

The acting DOM in our DO always stays in the office until pretty much all the posties have returned from delivery. The ' PHG ' always stays in the office until the last postie returns then locks everything down and goes home. To a degree this is because we know our office is being monitored to check all the mail from the postboxes gets into the mailstream on Saturday but to my mind this is how it should be anyway. I understand that not all of many DOs will be like this and the tendency is for DOMs to leave shortly after the last postie has gone out on delivery.
I don't think you should worry unduly about getting into trouble over this situation. Unless it has happened a number of times before then at worst you will get a stern telling off. The fact of the matter though is that if there will not be enough time to deliver everything you have to follow the overrunning procedure and inform the DOM BEFORE you go out on delivery of the situation. It is the responsibility of the DOM to then get the mail you cannot deliver done by other means. You cannot really justify this mistake on your part by the DOM not being available or doing his job properly.

Post by **SpacePhoenix** » 25 Aug 2019, 11:37

I would imagine that if an attempt is made to call the DOM via the phone functionality of the PDA then there'd be a record of the phone call

work · Post by **work** » 27 Aug 2019, 16:13

SpacePhoenix wrote:I would imagine that if an attempt is made to call the DOM via the phone functionality of the PDA then there'd be a record of the phone call

ta,

for salient advice: noted.