Amazon packets and couriers

[dave72]

Where do we stand on customers coming out and trying to hand back wrongly delivered Amazon courier packets?

Today I refused to take one, mainly because the customer was being rude and condescending, also threatening to report me for delivering it wrong even though I explained it wasn't us but because it came through his letter box he said it was me I was half tempted to tell him to deliver it himself

We don't have to take them back do we? It's like UPS taking a wrongly delivered Fedex parcel back isn't it?

The said parcel was delivered 4 streets wrong, not just the odd house away but 4 streets which isn't on my round

[motherhubbard]

Of course you don't have to take it.

[Darren Bent]

Let your line manager know about the customer so he/she can deal with them. (As long you got a decent one)

[datasaint]

I got handed a Parcelforce packet delivered to the entirely wrong postcode sector of the city, I took it back and luckily found a Parcelforce driver later that day.

Anything else I wouldn't bother simply tell them it's another company.

[Surreypostie]

I would have probably took it back to the office personally, hand it in and get it surcharged. They won't be too happy to have to pay us to deliver it, especially if they have already paid once.

[wabbithunta]

If it hasn't got a Royal Mail logo stamp/logo on it then I'd explain to them that it was delivered, or rather mis-delivered, by a courier. If it was one of our items then fine, I'd take it back and get it delivered to the correct address and as others have said, inform my DO and see what they say and until then I'd leave it with the person who has the item.