What to do with scam mail?

[RoyalSlave69]

I have an elderly woman on my round who is receiving scam mail everyday. Most of it comes from other countries and all are asking for money. She gets about five to ten letters a day. I spoke to her and she said it gets her down. So I have been returning any scam mail I find addressed to her. But more keeps being sent. Is there anything else I can do to stop the scam mail?

[Sir Henry]

Watch what you're doing, deliver as normal but tell her that you'll take it back to be killed off is she so desires. Don't leave yourself open to trouble from the RM

[A2B]

http://www.royalmail.com/personal/help- ... -scam-mail" onclick="window.open(this.href);return false;

[dtyssmshdchrb]

I used to have this problem with a customer on a round I once had. Problem is she had no idea that it was scam mail and she would routinely send off money a couple of times a week and she'd even ask me if I could post letters for her through the post box around the corner. She was elderly and had mobility issues and despite me mentioning that it wasn't legit mail or "competitions" she would always give me envelopes to send back to these people, usually dutch addresses, with a few quid to release their cheques or process her "win". I mentioned it to the DOM and he said just deliver as addressed but stop doing the post box drop for her. Even on days when she'd be there to accept her mail she'd be saying things like "oh I hope this is the cheque I've been waiting on!"

It's all very well RM having advice on how to deal with it but the advice only applies to those who're aware of what it is, know how to find that information or have family members to help them out. They shouldn't be allowing it in the first place and the only people that fall victim to it are the utter most vulnerable - RM are profiting from them and it's f***ing low.

[bustedflush]

I have in the past got my marker pen and written 'SCAM MAIL' in big black letters on the envelopes and then delivered them. One day I spoke to an elderly chap who was the recipient and he actually thanked me and asked what he could do. I said he was on a 'mugs list' because he must've replied to one in the past which he admitted. I told him I can't destroy them or refuse delivery so I came to an arrangement whereby I'd wrap the scam letters up in a band separate from the rest and he should drop them straight in the recycling. This he did because one day after a windy night I saw the buggers spread around his path, unopened.

[TrueBlueTerrier]

http://www.myroyalmail.com/news/2014/10 ... -scam-mail" onclick="window.open(this.href);return false;

We’ve joined forces with Trading Standards to try to reduce the impact of scam mail.

As part of the new joint initiative, we’re providing a dedicated scam mail training programme for postmen and women, to give more information about how to tackle the problem.
What to look out for

You should consider whether mail is fraudulent when:

You are delivering an unusually large number of mailings to a resident each week
Envelopes in which mailings are delivered refer to prize draw, sweepstake winnings or psychic/clairvoyant services

Contact

If you suspect mail to be fraudulent, you can report your concerns to the Security Helpdesk by calling 020 7239 6655, or emailing securityhelpdesk@royalmail.com.

Royal Mail security will then write to the suspected victim, advising that fraudsters are operating in their area.

If the victim is happy for us to do so, we will share their information with Trading Standards who will advise how to get help and support from appropriate agencies.

Householders will not be told that information has come from their postman or woman.


Customers

Victims can report scam mail by calling the scam mail hotline on 08456 113 413, emailing scam.mail@royalmail.com, or writing to FREEPOST SCAM MAIL.

They can also find more information at http://www.royalmail.com" onclick="window.open(this.href);return false;.

[Bahia Feliz]

One of my customers gets 'scam mail' almost every day from a Hounslow address for her husband who has slight dementia.Between us we return them as refused without her hubby knowing.

[Dorset Plodder]

http://www.myroyalmail.com/news/2014/10 ... -scam-mail

We’ve joined forces with Trading Standards to try to reduce the impact of scam mail.

As part of the new joint initiative, we’re providing a dedicated scam mail training programme for postmen and women, to give more information about how to tackle the problem.
What to look out for

You should consider whether mail is fraudulent when:

You are delivering an unusually large number of mailings to a resident each week
Envelopes in which mailings are delivered refer to prize draw, sweepstake winnings or psychic/clairvoyant services

Contact

If you suspect mail to be fraudulent, you can report your concerns to the Security Helpdesk by calling 020 7239 6655, or emailing securityhelpdesk@royalmail.com.

Royal Mail security will then write to the suspected victim, advising that fraudsters are operating in their area.

If the victim is happy for us to do so, we will share their information with Trading Standards who will advise how to get help and support from appropriate agencies.

Householders will not be told that information has come from their postman or woman.


Customers

Victims can report scam mail by calling the scam mail hotline on 08456 113 413, emailing scam.mail@royalmail.com, or writing to FREEPOST SCAM MAIL.

They can also find more information at http://www.royalmail.com" onclick="window.open(this.href);return false;.

Or alternatively we can save a lot of time, and cut out several middle men, by letting the Postie use his initiative and help the customer out themselves!