correct way

[happymackem]

if you get mail back from an address you have delivered it to and the householder has written the new address on the envo should it be redirected or killed off return to sender???

[feduppostie]

redirected if unopened we have always been told

[TrueBlueTerrier]

http://www.royalmail.com/sites/default/ ... r%2010.pdf" onclick="window.open(this.href);return false;

Forwarding a letter

1. If a recipient of an item (except a Business Reply, Freepost, Special Delivery or
Recorded letter) attempts to forward it from its original address to another address
in the United Kingdom, the Channel Islands or the Isle of Man by writing or printing
the new address on the cover or envelope of the item and re-posting that item the
following will apply provided that the item is being forwarded to the original
addressee:

1.1 Except in the circumstances set out in 1.2 below, we will not charge extra postage
or fees for forwarding an item that has been re-posted in accordance with 1
above.

1.2 We will charge extra postage and a may charge a handling fee for forwarding an
item if it has been opened before being re-posted, or the name of the original
addressee is covered or obscured, or it is forwarded by a business or a person
acting on behalf of a business.

1.3 We may at our discretion deliver to the addressee or return to the sender a letter
which has been forwarded and which was originally sent using our Special Delivery
or Recorded Signed For services. In either case we will charge the addressee or
sender extra postage and/or a handling fee.

1.4 In any case where we consider that an item has been forwarded to evade payment
of postage we may treat it as an unpaid letter in accordance with the requirements
of the Scheme or contract under which is was sent.

1.5 We can be required under the Social Security Administration Act 1992 and the
Social Security Administration (Northern Ireland) Act 1992 (‘the Acts’) not to deliver
items of Social Security Post which have been forwarded or redirected to a new
address, but to return them to the Sender. We are required under those Acts to
provide information about the redirection of Social Security Post to persons
specified in the Acts.

1.6 The charges and fees for forwarding a letter will be at our standard rates at the
time

[97gaz]

T