Do's and don'ts deliver to neighbour

[POSTMAN]

https://www.myroyalmail.com/news/2014/0 ... e-delivery" onclick="window.open(this.href);return false;

Our guide to delivering first time, every time

To help you deliver first, time every time, we’ve put together a dos and don’ts checklist. Follow these guidelines to boost your first-time delivery success rate.

Do

Leave enough time for the customer to come to the door and knock twice
Attempt Delivery to Neighbour every time your customer is not in
Use local knowledge, look for signs that a neighbour is in – e.g. music playing, windows open, car in the driveway
Follow any Safeplace instructions on RM Tracked 24/48 items
Complete a P739 Something For You card. Leave it with the original address and ensure you PDA scan as delivered.


Don’t

Leave any mail where it’s not safe and secure – do not doorstep
Leave mail or a parcel sticking out of a letterbox
Deliver to a customer or neighbour who is displaying an opt-out sticker
Attempt Delivery to Neighbour for Special Deliveries and Inbound International Signed For items
Remember: We’ve agreed with the CWU that Delivery to Neighbour is now a Royal Mail standard. Where no opt out exists and it's safe and secure, it must be attempted every time a customer is not in.*


* Special Deliveries and Inbound International Signed For items are the only items exempt from Delivery to Neighbour.

[POSTMAN]

https://www.myroyalmail.com/news/2014/0 ... g-securely" onclick="window.open(this.href);return false;

Delivering securely

Delivering our customers’ mail safely and securely is a key priority. Here we look at what our people should bear in mind if delivering to a property with a porch.

First-time delivery

If a porch door is closed, do not open the door to post the item.
If a porch door is open, you can enter and post the item, or knock on the door.

Please don’t leave the item in the porch. This is door stepping. Instead, attempt Delivery to Neighbour which is a Royal Mail standard.

Safeplace

If the porch is the item’s designated safe place, shown upon the Tracked label, you may leave the item there out of sight.

Please leave a P739 Something For You card indicating that the item has been left in the designated safe place.

[wabbithunta]

https://www.myroyalmail.com/news/2014/0 ... g-securely

Delivering securely

Delivering our customers’ mail safely and securely is a key priority. Here we look at what our people should bear in mind if delivering to a property with a porch.

First-time delivery

If a porch door is closed, do not open the door to post the item.
If a porch door is open, you can enter and post the item, or knock on the door.

Please don’t leave the item in the porch. This is door stepping. Instead, attempt Delivery to Neighbour which is a Royal Mail standard.

Safeplace

If the porch is the item’s designated safe place, shown upon the Tracked label, you may leave the item there out of sight.

Please leave a P739 Something For You card indicating that the item has been left in the designated safe place.

Gonna be a bit pedantic here as there could be a bit of a prob with this.

What do you do about this then if people are out or don't answer the door when you knock/ring etc.

If a porch door is closed, do not open the door to post the item.

Do you follow the instructions on the packet "leave in porch" This assumes they are giving you permission to enter and leave the item in question if they're out.

Or

If a porch door is open, you can enter and post the item, or knock on the door.

Would you leave the item and shut the porch door, if there's no response? For all you know they may have "nipped out" and left the door on the latch. Closing the door, after leaving the packet "safe" in their porch, could also mean that the door locks when you close it as some double glazed doors do this. Doing this could also potentially lock the owner out of their own property.

Just asking as some people are leaving porch doors open in this heat and the pavement is only a few yards away.
Posties discretion plays a part here I'd say.

[Jamesethefirst]

https://www.myroyalmail.com/news/2014/0 ... g-securely

Delivering securely

Delivering our customers’ mail safely and securely is a key priority. Here we look at what our people should bear in mind if delivering to a property with a porch.

First-time delivery

If a porch door is closed, do not open the door to post the item.
If a porch door is open, you can enter and post the item, or knock on the door.

Please don’t leave the item in the porch. This is door stepping. Instead, attempt Delivery to Neighbour which is a Royal Mail standard.

Safeplace

If the porch is the item’s designated safe place, shown upon the Tracked label, you may leave the item there out of sight.

Please leave a P739 Something For You card indicating that the item has been left in the designated safe place.

Gonna be a bit pedantic here as there could be a bit of a prob with this.

What do you do about this then if people are out or don't answer the door when you knock/ring etc.

If a porch door is closed, do not open the door to post the item.

Do you follow the instructions on the packet "leave in porch" This assumes they are giving you permission to enter and leave the item in question if they're out.

Or

If a porch door is open, you can enter and post the item, or knock on the door.

Would you leave the item and shut the porch door, if there's no response? For all you know they may have "nipped out" and left the door on the latch. Closing the door, after leaving the packet "safe" in their porch, could also mean that the door locks when you close it as some double glazed doors do this. Doing this could also potentially lock the owner out of their own property.

Just asking as some people are leaving porch doors open in this heat and the pavement is only a few yards away.
Posties discretion plays a part here I'd say.

Just follow the second part of the advice, Don't deliver to neighbour. Problem solved

[Acca Dacca]

Still not seen anything from the CWU stating they have agreed this.

[steve1873]

https://www.myroyalmail.com/news/2014/0 ... e-delivery

Our guide to delivering first time, every time

To help you deliver first, time every time, we’ve put together a dos and don’ts checklist. Follow these guidelines to boost your first-time delivery success rate.

Do

Leave enough time for the customer to come to the door and knock twice
Attempt Delivery to Neighbour every time your customer is not in
Use local knowledge, look for signs that a neighbour is in – e.g. music playing, windows open, car in the driveway
Follow any Safeplace instructions on RM Tracked 24/48 items
Complete a P739 Something For You card. Leave it with the original address and ensure you PDA scan as delivered.


Don’t

Leave any mail where it’s not safe and secure – do not doorstep
Leave mail or a parcel sticking out of a letterbox
Deliver to a customer or neighbour who is displaying an opt-out sticker
Attempt Delivery to Neighbour for Special Deliveries and Inbound International Signed For items
Remember: We’ve agreed with the CWU that Delivery to Neighbour is now a Royal Mail standard. Where no opt out exists and it's safe and secure, it must be attempted every time a customer is not in.*


* Special Deliveries and Inbound International Signed For items are the only items exempt from Delivery to Neighbour.

LOL. They are aware that in some streets or cul-de-sacs there is not a single person home during the day on most days? I am not going to spend between 5-10 minutes trying to get rid of a single parcel. If they want to force me to do that (and as yet our management have taken a common sense approach) then they better re-adjust the size of my delivery to take that in to account, because my delivery was not designed with that in mind. If they fail to make the appropriate adjustments, then I will just end up cutting off every single day and return to the DO with any unfinished work (following correct procedure of course).

[dave72]

What if their letterbox is on the unlocked porch door, can you not deliver their mail?

[maninred]

Don't forget that when Delivery To Neighbour was trialled it had 'no impact' on the delivery span

[wacko74]

Brought back 22 pkts today, even if I'd spent only 3 mins per pkt trying to get rid at neighbours that still adds up to over an hour on my delivery

[2pints]

If we are to attempt delivery to neighbors every time then it will put us over our finish time.

[albebb]

CWU.org
16 June 2014
LTB 385/14 Revised Agreement Deliver to Neighbour First Time Delivery
No. 385/14
Ref: 530
Date: 16th June 2014

To: Branches with POSTAL Members

Dear Colleague,
Revised Agreement - Deliver to Neighbour / First Time Delivery
Branches will be aware of the debates and updates at this year's annual conference about the services currently being offered by competitors of Royal Mail regarding first time delivery of parcels.
We have identified in recent discussions with Royal Mail an opportunity off the back of an existing agreement ratified by the Postal Executive in September 2012 to be able to offer a similar, if not better, service than that being offered by competition.

Whilst first time delivery rates of competitors are generally high and in some cases higher than those of Royal Mail their definition of delivery is not the same as Royal Mail's and we have no intention of lowering the standards of delivery provided by our members to that of the competitors. This is an area where our members can give Royal Mail the edge on competition through the quality of the service being provided.

We have therefore revised the existing agreement (attached) and placed the emphasis on delivering first time wherever possible but retained the discretion of the delivery OPG. Branches and Representatives will note that the date of the agreement is 2nd May 2014. This is when the document was agreed with Royal Mail. The Postal Executive endorsed the agreement on the 7th May 2014 and we have recently agreed a release date for this including supporting documentation and WTLL sessions etc following further discussions with Royal Mail.

The revised agreement is straightforward to avoid confusion and should not present our members who will be expected to carry out this service with any problems other than where they believe their safety is at risk or the security of the item(s) is at risk. The existing agreement has been deployed with very few operational problems being raised with the department since its introduction.

There is no definitive National Deployment date for this revised service as some offices are already operating this system successfully but as stated above there are dates for communications including WTLL sessions now in place and these will begin being rolled out and briefed into all delivery units week commencing 23rd June 2014.

COMMUNICATION WORKERS UNION

URGENT INFORMATION FOR MEMBERS

URGENT INFORMATION FOR MEMBERS
The revised service will also remain subject to review under the auspices of the Safety, Customer Service and Quality Strand of the Integrated Delivery Programme where we will be able to assess the operational impact the revised service has had on delivery times, enquiry offices, redeliveries and complaints etc. How we might use PDAs to help us increase first time delivery success going forward is also part of the ongoing discussions with Royal Mail regarding ‘Service View'.
The P739 has been amended to cater for the service and stickers have also been supplied (attached).

We believe that the introduction of the revised service is a necessity at a time of increasing competition and this along with other new initiatives will help to offer sound alternatives to the services being offered by competitors and we fully support its national deployment.

Any enquiries to Bob Gibson's Office, quoting reference 530
Email address: hnutley@cwu.org
Yours sincerely
Bob Gibson

CWU Assistant Secretary - Outdoor

[steve1873]

What if their letterbox is on the unlocked porch door, can you not deliver their mail?

The argument is, if the porch door is shut, we are to assume that it is locked and thus a secure delivery point. The minute we have to open a door to leave a parcel, we are showing to ourselves and any would be thieves on-looking that the delivery is not secure.

[steve1873]

The revised agreement is straightforward to avoid confusion and should not present our members who will be expected to carry out this service with any problems other than where they believe their safety is at risk or the security of the item(s) is at risk. The existing agreement has been deployed with very few operational problems being raised with the department since its introduction.

I will tell you the biggest problem Bob and make no mistake, I can assure you I know this better than you do, is time. There is simply not enough time to turn potentially every attendance call in to 3 attendance calls. Or 4 or 5 or however many it takes to get rid of the parcel. If a neighbour wishes to volunteer themselves to take delivery, fine. If not, back to the office it goes. I do enough walking on my delivery to the point I am physically aching even on my day off. I am a 32 year old, relatively fit man. I refuse to go doing extra walking simply to ensure the ebay and amazon addicts who are never in, get their parcels delivered to a neighbour. If it is that important you get the item, have it delivered to your works address.

There is also the issue of becoming a nuisance to the neighbours involved. You know on any delivery there are always a few customers who get parcels every single day, without fail. I am pretty sure there retired next door neighbour didn't sign up to become their parcel storage facility. Or how about the gentleman next door who works nights and you have just woken to try and deliver a parcel that doesn't even belong to him?

I absolutely agree that RM need to offer a level of service that our competitors offer and deliver to neighbour should be something we do - however it should be up to the recipient to inform the sender of an alternative address and have that neighbours full agreement before we go chapping random doors. It should be an opt-in service and not something that needs to be opted out of.

[eastie]

Our DOM at WTL said that only do delivery to neighbours if it means you don't go over
Then someone replied " Only on Tuesdays then"
Seriously though if you do delivery to neighbours especially on a Wednesday or Thursday when you can get 6 or 8 packet bags on your P/L duty do RM honestly think we can complete our round. It adds at least an hour to the round and you have RM wanting 1st time delivery and DOM's not wanting to pay docket.
Hardly singing from the same hymmsheet

[greengiant]

What if their letterbox is on the unlocked porch door, can you not deliver their mail?

The argument is, if the porch door is shut, we are to assume that it is locked and thus a secure delivery point. The minute we have to open a door to leave a parcel, we are showing to ourselves and any would be thieves on-looking that the delivery is not secure.

I've noticed a lot of people leaving their front door open during this hot weather. I take it then, you shouldn't post through the letter box on the open door while calling out "Post!" as this shows the delivery point is insecure? At least calling out "post" lets the addressee know that they have mail. Or should one return the mail and endorse it as unsecure location?