ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Delivery To Neighbours now a ''Royal Mail Standard''

Postal workers discussion forum. Discuss the day to day life in a Blue Shirt.
Acca Dacca
Posts: 3220
Joined: 16 Aug 2009, 17:13
Gender: Male

Delivery To Neighbours now a ''Royal Mail Standard''

Post by Acca Dacca »

http://www.myroyalmail.com/news/2014/07 ... -checklist" onclick="window.open(this.href);return false;

So this is causing a ruckus in our DO. Many of us are out to, if not over our time, with lapsing almost everyday and we are now being told that delivery to neighbours MUST be attempted. There has already been managers out 'patrolling' to enforce this. How is it possible, when we have already had a revision with the duty span agreed and the call rate adjusted as such to then expect us to make the time out of nowhere to trapse back down the path and attempt the neighbours EVERY time? Its just not feasible. After all we were told it takes no more than 1 minute to deliver a parcel and that time is built in. Surely thats then at least double if attempting neighbours. Double time NOT built in. Furthermore, what happens when the inevitable strikes and a few parcels go missing due to being left with unsavourys? After all nowadays you can have more than 2 postmen on a walk in any given week and there is next to zero local knowledge for anyone while doing the lapsing areas. Oh of course they come to us.

They are trotting the line out that it has been agreed with the CWU and while I do remember the CWU agreeing that delivery to neighbours CAN be attempted I don't understand why they would agree to it as a mandatory standard. Unless of course they are under the illusion that our walks would be shortened to compensate :left:

Managers just look at us and roll their eyes as if we are lazy and we have bags of time but little by little they are introducing more and more things to do that we didn't have to this time last year after the revision had been put in place. :arrrghhh
Last edited by Acca Dacca on 08 Jul 2014, 18:19, edited 2 times in total.
If you tolerate this, then your paid break will be next
tansorboy
Posts: 355
Joined: 22 Jan 2012, 12:41
Gender: Male

Re: Delivery To Neighbours now a ''Royal Mail Standard''

Post by tansorboy »

Managers.... :arrrghhh
HeilMoya
Posts: 48
Joined: 26 May 2010, 16:23
Gender: Male

Re: Delivery To Neighbours now a ''Royal Mail Standard''

Post by HeilMoya »

They love making it up as they go along. The power of discretion to deliver to neighbours lies with the OPG and the OPG only.
If this has changed, well, thanks CWU for updating us as such... :cuppa
ebbzie
Posts: 660
Joined: 14 Jun 2011, 17:22
Gender: Male

Re: Delivery To Neighbours now a ''Royal Mail Standard''

Post by ebbzie »

We got told today , we are the worse office in our area for attempting this :nana :nana :nana :nana Like we have time to with their summer lapsing .
Lazycarton
Posts: 193
Joined: 15 Mar 2012, 18:52
Gender: Male

Re: Delivery To Neighbours now a ''Royal Mail Standard''

Post by Lazycarton »

1.Leave enough time for the customer to answer the door. Ring the bell (did you hear it, does it work?) and/or knock on the door
2.Observe – does it look like anyone is home? Is a light on, is there a car in the driveway, can you hear a noise from inside?
3.Knock again, wait and this time observe if a Delivery to Neighbour opt-out sticker is visible on the letterbox or nearside window
4.If the customer is not at home or fails to answer the door, assess which of the neighbours is in a conveniently close location. Look for signs of potential occupancy (as in checklist point 2)
5.If the neighbour has not opted out and is happy to take the item, give the parcel to them. Return to the actual delivery address and complete a P739 Something For You card indicating where the item has been left.

That's fine by me :Very Happy

I have many calls which take at least 3 mins from start to finish, some take more with long drives. If I have to go to more than one neighbour, it will take 10 mins or more. If that's what they want then non-completion is also an RM standard :nana
Acca Dacca
Posts: 3220
Joined: 16 Aug 2009, 17:13
Gender: Male

Re: Delivery To Neighbours now a ''Royal Mail Standard''

Post by Acca Dacca »

Lazycarton wrote:1.Leave enough time for the customer to answer the door. Ring the bell (did you hear it, does it work?) and/or knock on the door
2.Observe – does it look like anyone is home? Is a light on, is there a car in the driveway, can you hear a noise from inside?
3.Knock again, wait and this time observe if a Delivery to Neighbour opt-out sticker is visible on the letterbox or nearside window
4.If the customer is not at home or fails to answer the door, assess which of the neighbours is in a conveniently close location. Look for signs of potential occupancy (as in checklist point 2)
5.If the neighbour has not opted out and is happy to take the item, give the parcel to them. Return to the actual delivery address and complete a P739 Something For You card indicating where the item has been left.

That's fine by me :Very Happy

I have many calls which take at least 3 mins from start to finish, some take more with long drives. If I have to go to more than one neighbour, it will take 10 mins or more. If that's what they want then non-completion is also an RM standard :nana
Thats all fine and well but in our office, and I imagine most others, unless the manager agrees that you leave mail in the office, once its out and it has to be delivered. How can you tell if you will have to be delivering to neighbours many times in that day, before you go out on delivery? Because as we all know, if you leave mail in the office the first thing the managers do is go out and watch ye on delivery and hope to catch you out at something or finishing one minute early etc; what if every parcel you attempted that day was successfully delivered without going to a neighbour and it transpires that you COULD have taken that loop you left at the frame and now your on course to finish a bit earlier and who's on your tail?.....you know who!

Its a complicated issue.
If you tolerate this, then your paid break will be next
5plusbonusball
Posts: 1136
Joined: 12 Jan 2012, 20:50
Gender: Male
Location: up north of watford

Re: Delivery To Neighbours now a ''Royal Mail Standard''

Post by 5plusbonusball »

The worst thing I know is being disturbed on a day off by someone not expected, and when it's next doors packet , that's as bad as the jehovo's and gutter cleaners knocking. :arrrghhh
Why are lino's paid full-time ??
Jpro747
Posts: 1342
Joined: 23 Dec 2012, 10:22
Gender: Male

Re: Delivery To Neighbours now a ''Royal Mail Standard''

Post by Jpro747 »

This is ok if your on a town round and you tap on the next door a few feet away but what about on a rural, surely they can't expect us to go to the next farm and ask if they will take it! :crazy:
Jpro747
Posts: 1342
Joined: 23 Dec 2012, 10:22
Gender: Male

Re: Delivery To Neighbours now a ''Royal Mail Standard''

Post by Jpro747 »

5plusbonusball wrote:The worst thing I know is being disturbed on a day off by someone not expected, and when it's next doors packet , that's as bad as the jehovo's and gutter cleaners knocking. :arrrghhh
Agreed, and what about those who order tonnes of stuff and are never in, asking the neighbour if they'll take the parcels in every day and they'll soon get pissed off.
Newbie001
Posts: 474
Joined: 30 May 2014, 17:29
Gender: Male

Re: Delivery To Neighbours now a ''Royal Mail Standard''

Post by Newbie001 »

On some of the duties in our office. I have serious misgiving about giving the parcel to the intended person. Never-mind the neighbors. :crazy:
DirtyHarry
Posts: 5051
Joined: 13 May 2007, 23:16
Gender: Male
Location: London

Re: Delivery To Neighbours now a ''Royal Mail Standard''

Post by DirtyHarry »

Some of these idiot managers have no concept of time.
I didn't have time for that shite last year, I didn't have time for that shite today, I won't have time for that shite tomorrow.
Want me to do that shite, then take a couple of roads off me.
Otherwise, belt the fark up.
That's my mantra.
Tuffers1875
Posts: 146
Joined: 14 Nov 2012, 15:27
Gender: Male

Re: Delivery To Neighbours now a ''Royal Mail Standard''

Post by Tuffers1875 »

If no one in, I'll 739 it. Buggered if I'm going knocking on Tom, Dick and Harry's door to get rid of stuff. These clowns not so long back frowned on leaving stuff with neighbours, now it's ok. Keep moving the goal posts RM, keep moving them.

Total bunch of idiots run this company. I just can't be arsed with it any more :thumbdown

Feck em!
DirtyHarry
Posts: 5051
Joined: 13 May 2007, 23:16
Gender: Male
Location: London

Re: Delivery To Neighbours now a ''Royal Mail Standard''

Post by DirtyHarry »

It must be far too logical a solution, to get us out the door earlier so we have more than a fighting chance of catching people in, especially the very people that the farking packages are addressed to.
Far too logical for the farking numbskulls that laugbhingly pass for management these days.
datasaint
Posts: 1541
Joined: 22 Sep 2008, 17:19
Gender: Male

Re: Delivery To Neighbours now a ''Royal Mail Standard''

Post by datasaint »

Where I deliver the collection office is a 4 mile trek across the city centre. Sucks for the customers. So I'll try a neighbour most times, but really there should be a nearer collection point.
halfull
EX ROYAL MAIL
Posts: 858
Joined: 22 Jan 2011, 13:37
Gender: Male

Re: Delivery To Neighbours now a ''Royal Mail Standard''

Post by halfull »

People on the delivery's i do are already getting fed up with taking neighbors packets, you can just feel it from the look on their face & the tone of their voice!
Especially ones who live next door to people who have packets everyday & are NEVER in!!
Can soon see some refusing to take them, i had one where i gave her the neighbors packet then a hermes driver pulled up & did the same thing right behind me!!!! :arrrghhh
Quite annoying i can imagine if you live next door to a big internet shopper who works allday & your a retired pensioner :d'oh!