Clarification needed:

[Gwynedd]

Hi, I was hoping that someone can clarify for me if Delivery Support and Delivery Office Manager Support are exactly the same thing?

Senior managers, managers and CWU do not seem to be able to give a simple Yes/No answer.

This clarification is very important, as it is an ongoing issue that may result in an ET - Again!

Cheers all, very much appreciated!

'Gwyn'

[IcanthelpthewayIam]

Hi, I was hoping that someone can clarify for me if Delivery Support and Delivery Office Manager Support are exactly the same thing?

Senior managers, managers and CWU do not seem to be able to give a simple Yes/No answer.

This clarification is very important, as it is an ongoing issue that may result in an ET - Again!

Cheers all, very much appreciated!

'Gwyn'

no they are different roles, however the selection process for filling such vacancies is the same for both, delivery support is basically what was previously known as the phg role, where delivery office manager support takes on more A level tasks and basically supports the management side of the delivery office, ie compiling reports etc

[Gwynedd]

Thank you so much for answering that question in such a plain manner!
It really helps...Ta.

Are these Job Descriptions in writing anywhere?
Do the Job Descriptions change or vary from office to office, or are the basically the same everywhere?

Gwyn

[IcanthelpthewayIam]

Thank you so much for answering that question in such a plain manner!
It really helps...Ta.

Are these Job Descriptions in writing anywhere?
Do the Job Descriptions change or vary from office to office, or are the basically the same everywhere?

Gwyn

they vary from office to office, but worth a read

From the way forward agreement

JOB DESCRIPTIONS

21.1 Royal Mail and CWU agree that job descriptions need to better describe the purpose of the job, as well as containing details of attendance times, activities and performance standards.

21.2 DELIVERY AND COLLECTION

In delivery offices, job descriptions will explain the activities (and timing of those activities) required to meet the delivery specification.
Job descriptions for Collection drivers must reflect the agreed customer schedule with provision for contingencies, such as breakdowns or increased volumes.
(The existing P318 document is suitable for the above jobs provided its content derives from the customer specification.)
An example of a Delivery job description is at Annex 2.

21.3 ALL OTHER UNITS, EXCEPT DELIVERY AND COLLECTION

Job descriptions must be framed in a way that enables employees to respond better to daily workflow fluctuations and consistently meet workplan objectives.
They must therefore reflect the following key points:

• The introduction of the new multi-skilled operational grade.
• Individual task allocation based on achievement of the office workplan.
• The requirement to perform different types of work or to move from one work area to another, either on a planned basis or where unpredictable variations in workload occur and there is a need to meet customer service, or to ensure employees’ time is effectively utilised, subject to the proviso that they must be trained to perform the task to which they are deployed.

21.4 WORK AREA NOTICE

There will be a Work Area Notice displayed in each work area. The operational templates should define work areas. The aim of the Work Area Notice is to explain the contribution of each work area in the context of the Office Workplan. An individual’s contribution to the work area workplan will be set out in a Job Description.

The Work Area Notice identifies the tasks performed within the Work Area split into:

• General tasks undertaken by everyone within the area.
• Specific tasks undertaken by a few people.
(Alterations to the list of tasks performed within the Work Area will result from changes to the workplan. This will form the basis of local consultation and negotiation with CWU for changing the organisation of work areas, where it involves changes to individual job descriptions.)

• The performance standard of the work area, defined for each task, as set out in the Performance Bonus Scheme Agreement (and Databank Planning Values).
• Quality targets, where improvement activity is focused i.e. a particular MIPP measurement, or simply clearance to time.
• The duty numbers and names of the individuals who are assigned to that Work Area.

There is a model Work Area Notice at Annex 3

21.5 JOB DESCRIPTION

Every job will have its own Job Description, which must contain the following features:

• The work area(s) that the duty relates to.
• Employee start/finish times per day and time of transfer from one work area to another, where an employee is working in more than one work area.
• Starting activity (so that employees know what task to start on when the move into a Work Area.)
• Full range of activities throughout the shift.
• Performance Standards, which incorporate Appropriate Relaxation Allowances.
• Total attendance time (gross)
• Meal Relief times to ensure that the agreed Royal Mail standards are applied across the Business.
• The Duty Number.
• The date of the last amendment.

There is an example of a Mail Centre Job Description at Annex 4 and an example of a Collection Job Description at Annex 5.

[Gwynedd]

That is fab!
I will copy, paste and print that out!..

You have been a real help and it is just good to know I was right in my argument.