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Customers and gates.
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BingBong
- EX ROYAL MAIL
- Posts: 755
- Joined: 12 May 2011, 12:36
- Gender: Female
- Location: the north
Customers and gates.
I walk to house and the gate is wide open. I walk in post letter through the door and walk out. Customer comes out and shouts abusive words at me along side shut the gate. I say the gate was already open thats why Ieft it open. Am I right on this? Or should I close it anyway? Seems petty but I dont need swearing at.
Toon Army!
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Dozen
- Posts: 101
- Joined: 21 Mar 2013, 18:56
- Gender: Male
Re: Customers and gates.
The people that moan about this sort of thing aren't worth our time, but what's even worse is to allow yourself to get worked up by them and end up having an argument - total waste of time. So I find the best thing is just politely say "sorry as it was open already i thought i'd leave it how i found it, my apologies etc" and then crack on with the walk. If i'm on my way out through the garden or nearby the gate at the time then i'll shut it for them but if i'm halfway down the road then forget it not walking all the way back just to shut their gate 
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BingBong
- EX ROYAL MAIL
- Posts: 755
- Joined: 12 May 2011, 12:36
- Gender: Female
- Location: the north
Re: Customers and gates.
i wasnt rude back and infact did say sorry but it was already open thats why i never closed it as i thought you may need it open.Dozen wrote:The people that moan about this sort of thing aren't worth our time, but what's even worse is to allow yourself to get worked up by them and end up having an argument - total waste of time. So I find the best thing is just politely say "sorry as it was open already i thought i'd leave it how i found it, my apologies etc" and then crack on with the walk. If i'm on my way out through the garden or nearby the gate at the time then i'll shut it for them but if i'm halfway down the road then forget it not walking all the way back just to shut their gate
Toon Army!
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demon
- Posts: 732
- Joined: 08 Jul 2009, 14:19
- Gender: Female
Re: Customers and gates.
must admit i shut them if there open but thats just a habit but yes you in there right
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Dozen
- Posts: 101
- Joined: 21 Mar 2013, 18:56
- Gender: Male
Re: Customers and gates.
then there's nothing to worry aboutBingBong wrote:i wasnt rude back and infact did say sorry but it was already open thats why i never closed it as i thought you may need it open.Dozen wrote:The people that moan about this sort of thing aren't worth our time, but what's even worse is to allow yourself to get worked up by them and end up having an argument - total waste of time. So I find the best thing is just politely say "sorry as it was open already i thought i'd leave it how i found it, my apologies etc" and then crack on with the walk. If i'm on my way out through the garden or nearby the gate at the time then i'll shut it for them but if i'm halfway down the road then forget it not walking all the way back just to shut their gate
dealing with the public you can never please everyone just accept there's oddballs out there that want to moan about everything
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comeracing
- Posts: 806
- Joined: 28 Nov 2010, 20:58
- Gender: Male
Re: Customers and gates.
i leave the gate as I find them if I have to open one I close it on the way out
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teddybear1948
- EX ROYAL MAIL
- Posts: 13
- Joined: 23 Mar 2011, 19:01
- Gender: Male
Re: Customers and gates.
a few years back i had to deliver to a house where gate was quite akward to open ,sort of had to half lift it.Well one day the inevitable happened it came off its hinges lol.I tried to put it back but couldnt so left it standing neatly against the garden wall.Next day it had been put back on and nothing was ever said about it.Happy days
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Lounge Lizard
- EX ROYAL MAIL
- Posts: 9458
- Joined: 06 Aug 2007, 21:54
Re: Customers and gates.
Just reply that "a creaking gate hangs longest"BingBong wrote:I walk to house and the gate is wide open. I walk in post letter through the door and walk out. Customer comes out and shouts abusive words at me along side shut the gate. I say the gate was already open thats why Ieft it open. Am I right on this? Or should I close it anyway? Seems petty but I dont need swearing at.
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johno47
- Posts: 495
- Joined: 10 Feb 2007, 16:45
- Location: Burslem
Re: Customers and gates.
Always leave gate as I find it, been told off for not closing gates and for closing them, apparently if I closed the gate how would her dog get back in, unbelievable, 
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Cowdenpostie
- Posts: 45
- Joined: 22 Nov 2008, 19:59
- Gender: Male
Re: Customers and gates.
Yep, if a gates open when I get there it's left open after I leave and vice versa...
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JiminyBillyBob
- Posts: 177
- Joined: 26 Jun 2012, 21:06
- Gender: Male
Re: Customers and gates.
I always find that these people who shout about their gates are, never quite with it, old people with too much time on their hands, get work up about anything people, or all three. I've been on walks I've never done before and get people coming out shouting that they've told me everyday about shutting the gate?! I usually just humour them or ignore them, I guess theres something good about being a reserve and not having to see these people everyday! But I wouldn't worry too much about it, and if they are the kind of people the phone up and complain I doubt the complaints office cares too much either, I've never had a manager come talk to me about leaving someones gate open.
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IloveMYredTROLLEY!
- EX ROYAL MAIL
- Posts: 1923
- Joined: 02 Apr 2010, 06:54
- Gender: Male
Re: Customers and gates.
And what about gates that are knackered, where the latches don't align properly, so the gate needs to be physically lifted to gain access?
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Lazycarton
- Posts: 193
- Joined: 15 Mar 2012, 18:52
- Gender: Male
Re: Customers and gates.
If the gate is knackered then they obviously like it that way or are too lazy or unconcerned about it. If it doesn't shut properly I am not going to waste my time doing some fancy trick to make it shut. If the owner wants to that's up to them.