MRM.COM:Programme puts you in the picture

[POSTMAN]

https://www.myroyalmail.com/news/nation ... ou-picture" onclick="window.open(this.href);return false;

How we're doing it

Changing the way we deliver mail is a huge job. But it's crucial if we are to deliver the changing mail mix of fewer letters and more parcels. It isn’t easy and there have been lessons to learn along the way, but we are making progress.

Haven’t had the changes yet? Here’s how the process will work so you are involved along the way…

There are four key elements – Change Story Board, The Big Picture, Improving Indoor Working and The Outdoor Story.

Change Story Board

This consists of two displays to use in Work Time Listening and Learning (WTLL) sessions that focus on the revision journey and act as a focal point throughout the changes . Starting 21 weeks before a revision ‘goes live’ with outdoor changes, a 30-minute WTLL session introduces people in the delivery office to the revision team, and explains what will happen. The displays show the different stages and allow postmen and women to raise any issues.

Gorseinon delivery office in south Wales went live with its revision from 22 October. Postman Mark Williams says: ‘We went through the story board in our WTLL and it was then kept on site. I liked it because it gave people who sometimes aren’t confident enough to ask questions in a big meeting a chance to learn about the revision at their own pace. They could pop a sticky note on the board with an idea, and many of these were implemented. One idea was to put our spare trays in the space underneath the new fittings, to save them cluttering up the office.’

The Big Picture

Starting 17 weeks before the ‘go live’ date, a series of workshops ensure staff understand why the revisions are taking place, what it will mean for them and how the programme will be implemented. The sessions get everyone in the delivery office involved and can be referred back to throughout the revision process.

At Oldham delivery office, the Big Picture sessions proved really useful.

‘What I liked about it was that we actually got the time to focus on the forthcoming changes and look at what was happening in depth,’ says postman Peter Dibrow.

‘I thought the interactive nature of the sessions was particularly helpful. We all got the chance to have our say and it helped me understand the need for the revision much better.’

Improving Indoor Working

These 45-minute learning sessions, which start three weeks before any indoor changes ‘go live,’ give staff the opportunity to suggest better ways of working inside the delivery office. The changes are then implemented shorly after the sessions as a key part of the modernisation process and preparation for the outdoor changes at ‘go live’.

Staff at Oldham posted more than 200 suggestion cards on the ideas board. The whole team looked at how the office should be organised, the health and safety issues and how to get the best out of the available space.

‘It really helped being able to give our own ideas on how things should be organised,’ says postwoman Tracy Nichols. ‘We actually felt like we were part of the change process, and that’s helped clear away some of the resistance to change.’

The Outdoor Story

These sessions focus on the changes to deliveries and are a chance to identify any issues that may need to be fixed. They are also a chance for people who will be going out in shared vans for the first time to get to know each other’s skills and identify ways they can work better together.

A tortoise and hare game helped bring the new ways of working to life for staff at Gorseinon.

Mark Williams says: ‘It showed the different ways of doing a delivery. For example, if you’re in a cul-de-sac, you could drive down the middle and split the round in two, or park and use a trolley The game showed how long each method would take. The trolley was the fastest.

‘I’ve been using the trolley for real for a couple of weeks now. Some people were worried about the changes before, and it is a completely different way of working, but you soon get the hang of it. Personally, I play football in the evening and I’d be exhausted before I even started before. Now, since I’ve used the trolley, I’m not so tired – so I’m definitely all for it.’

[Lincox]

Someone help me, I am beginning to believe

[Wessex]

What's through the round window today children ?

[Mr Rush]

A tortoise and hare game helped bring the new ways of working to life for staff at Gorseinon.

I walked out in the middle of the video about the revision. I hate to think what my reaction to this might have been.

[IloveMYredTROLLEY!]

Here's an idea, why not send planners out on the streets covered by a depot to see the terrain and record it accurately first hand, rather than asking the existing duty holder to recall their walk from memory in precise detail? Lets be honest, the existing duty holder has no motive to tell the complete picture, more than likely they will not be delivering there after revision.

[glenfiddich]

didn't happen like that in our office

[RedRich]

Here's an idea, why not send planners out on the streets covered by a depot to see the terrain and record it accurately first hand, rather than asking the existing duty holder to recall their walk from memory in precise detail? Lets be honest, the existing duty holder has no motive to tell the complete picture, more than likely they will not be delivering there after revision.

You went too far, why not just send the planners out on the streets to actually trial some of these deliveries their creating? Achievable and sustainable

[fishtank]

why not just send the planners out on the streets to actually trial some of these deliveries their creating?

Why not just send the planners out on the streets.
Tell them not to bother coming back.
Save at least 6 months of PIR work fixing their f**k ups.

[blisterfeet]

If we as postmen/women are no good at our jobs we get sacked. Yet the planners are making a complete balls up and still have jobs.

[eastie]

A lot of revisions and ours included had completely new rounds set up by the planners , made up of bits of 3 or 4 other rounds.
When the rounds were started and it was realised that some were rediculously long the planners were gone never to return .
Some of the original planners left or dissapeared and it was up to us postmen to sort the mess out left by them.
It took 6 months before 2 more rounds were added out of 30 to make the rounds slightly better but without the muppets coming in early unpaid and doing docket we would be in a lot worse state than we are.

[music4essex]

my manager has just had 4 walks tested before revision but told the postperson delivering just to follow geo route but not using HCT which was assigned to duty but use their cycle

Essex mum

[Puppetmaster]

I have always said I have no problem doing any of these new walks as long as a planner tests them first on a Thursday and friday
under proper conditions.
After all if a planner can complete on time so should we ,but likewise if a planner cant we should not be expected to complete
Our last revision was a total shambles and unsure if overall anything was actualy saved .

Instead of having 1 Postman doing a Estate or area ,they then split this area up into 3 different bits 1 and now you have odd roads scattered all over the office that some luvky people get to do on S/A.

many walks had to be sorted out after the planner left.

All the Planners is the route to the coffe machine and to their office .

Has a planner ever actual tested a walk ?

[fishtank]

Has a planner ever actual tested a walk ?

Yes.
Mine.
He might still be out there.

[billyboy123]

fewer letters ? ha ha. fewer letters plus more parcels one of the 1st changes in our office was to get rid of the packet duties uurmmm still trying to work out why

[hampshireman]

https://www.myroyalmail.com/news/nation ... ou-picture

How we're doing it

Changing the way we deliver mail is a huge job. But it's crucial if we are to deliver the changing mail mix of fewer letters and more parcels. It isn’t easy and there have been lessons to learn along the way, but we are making progress.

Haven’t had the changes yet? Here’s how the process will work so you are involved along the way…

There are four key elements – Change Story Board, The Big Picture, Improving Indoor Working and The Outdoor Story.

Change Story Board

This consists of two displays to use in Work Time Listening and Learning (WTLL) sessions that focus on the revision journey and act as a focal point throughout the changes . Starting 21 weeks before a revision ‘goes live’ with outdoor changes, a 30-minute WTLL session introduces people in the delivery office to the revision team, and explains what will happen. The displays show the different stages and allow postmen and women to raise any issues.

Gorseinon delivery office in south Wales went live with its revision from 22 October. Postman Mark Williams says: ‘We went through the story board in our WTLL and it was then kept on site. I liked it because it gave people who sometimes aren’t confident enough to ask questions in a big meeting a chance to learn about the revision at their own pace. They could pop a sticky note on the board with an idea, and many of these were implemented. One idea was to put our spare trays in the space underneath the new fittings, to save them cluttering up the office.’

The Big Picture

Starting 17 weeks before the ‘go live’ date, a series of workshops ensure staff understand why the revisions are taking place, what it will mean for them and how the programme will be implemented. The sessions get everyone in the delivery office involved and can be referred back to throughout the revision process.

At Oldham delivery office, the Big Picture sessions proved really useful.

‘What I liked about it was that we actually got the time to focus on the forthcoming changes and look at what was happening in depth,’ says postman Peter Dibrow.

‘I thought the interactive nature of the sessions was particularly helpful. We all got the chance to have our say and it helped me understand the need for the revision much better.’

Improving Indoor Working

These 45-minute learning sessions, which start three weeks before any indoor changes ‘go live,’ give staff the opportunity to suggest better ways of working inside the delivery office. The changes are then implemented shorly after the sessions as a key part of the modernisation process and preparation for the outdoor changes at ‘go live’.

Staff at Oldham posted more than 200 suggestion cards on the ideas board. The whole team looked at how the office should be organised, the health and safety issues and how to get the best out of the available space.

‘It really helped being able to give our own ideas on how things should be organised,’ says postwoman Tracy Nichols. ‘We actually felt like we were part of the change process, and that’s helped clear away some of the resistance to change.’

The Outdoor Story

These sessions focus on the changes to deliveries and are a chance to identify any issues that may need to be fixed. They are also a chance for people who will be going out in shared vans for the first time to get to know each other’s skills and identify ways they can work better together.

A tortoise and hare game helped bring the new ways of working to life for staff at Gorseinon.

Mark Williams says: ‘It showed the different ways of doing a delivery. For example, if you’re in a cul-de-sac, you could drive down the middle and split the round in two, or park and use a trolley The game showed how long each method would take. The trolley was the fastest.

‘I’ve been using the trolley for real for a couple of weeks now. Some people were worried about the changes before, and it is a completely different way of working, but you soon get the hang of it. Personally, I play football in the evening and I’d be exhausted before I even started before. Now, since I’ve used the trolley, I’m not so tired – so I’m definitely all for it.’

I've been sick!!! Can't find a smilie for vomit