Job just gets better- Collections whilst on Delivery

wallan · Post by **wallan** » 29 Aug 2020, 14:45

DGH wrote:
wallan wrote:
What happens if you get More than 5 Requests for Collections per duty ?
Only 5 slots are available to be booked per delivery per day. Bit like supermarket home deliveries in a way. They'll have to remove the limit at some point because regular senders aren't going to tolerate such a potentially limited service.

So the details of every Delivery are Loaded into the Booking System ,once the max number of requests for a collection are received , the system will reject further requests for a collection on that day

Janet Brum · Post by **Janet Brum** » 29 Aug 2020, 17:42

What about when customers will ask for a receipt for their returns?
We will have to carry receipts with us?

number one · Post by **number one** » 29 Aug 2020, 22:08

Janet Brum wrote:What about when customers will ask for a receipt for their returns?
We will have to carry receipts with us?

No, it’s all electronic and online. As soon as you scan it it says item collected

Janet Brum · Post by **Janet Brum** » 29 Aug 2020, 22:40

I hope that will be enough for some...

DGH · Post by **DGH** » 30 Aug 2020, 18:25

wallan wrote:
DGH wrote:
wallan wrote:
What happens if you get More than 5 Requests for Collections per duty ?
Only 5 slots are available to be booked per delivery per day. Bit like supermarket home deliveries in a way. They'll have to remove the limit at some point because regular senders aren't going to tolerate such a potentially limited service.
So the details of every Delivery are Loaded into the Booking System ,once the max number of requests for a collection are received , the system will reject further requests for a collection on that day

Apparently.

DGH · Post by **DGH** » 30 Aug 2020, 18:28

number one wrote:
DGH wrote:
wallan wrote:
What happens if you get More than 5 Requests for Collections per duty ?
Only 5 slots are available to be booked per delivery per day. Bit like supermarket home deliveries in a way. They'll have to remove the limit at some point because regular senders aren't going to tolerate such a potentially limited service.

The limit won’t change as this product is aimed at internet shopping returns not home businesses sending items. Home businesses have to pay a few thousand pounds a year unless they spend over a certain amount on postage in which case they get a free collection.

I'm not talking about businesses, just regular senders. Most people won't just shrug and say 'oh well, maybe tomorrow' when a slot isn't available, they'll go elsewhere and remain there until they run into an issue with that.

P13 · Post by **P13** » 30 Aug 2020, 20:36

DGH wrote:
number one wrote:
DGH wrote:
wallan wrote:
What happens if you get More than 5 Requests for Collections per duty ?
Only 5 slots are available to be booked per delivery per day. Bit like supermarket home deliveries in a way. They'll have to remove the limit at some point because regular senders aren't going to tolerate such a potentially limited service.

The limit won’t change as this product is aimed at internet shopping returns not home businesses sending items. Home businesses have to pay a few thousand pounds a year unless they spend over a certain amount on postage in which case they get a free collection.
I'm not talking about businesses, just regular senders. Most people won't just shrug and say 'oh well, maybe tomorrow' when a slot isn't available, they'll go elsewhere and remain there until they run into an issue with that.

Its not about collections from business its members of the public returning items that don't fit or they don't like

Ozzvaldo · Post by **Ozzvaldo** » 30 Aug 2020, 21:07

We've been told that our HCT duty holders will have to attempt collections. Depending upon the number and size of items at each collection point, and how full the trolley is, the duty holder has to decide whether they can fit the collection in the trolley or not. If not, they have to call the office and rudely interrupt the pie and cake eating so that one of the managers can arrange for a van to do the collection.

This is what, during office training sessions conducted by management, we have been told is the protocol to be followed in my office....the bit about pie eating was a little bit of journalistic license on my part.

k979aaa · Post by **k979aaa** » 30 Aug 2020, 21:20

Ozzvaldo wrote:We've been told that our HCT duty holders will have to attempt collections. Depending upon the number and size of items at each collection point, and how full the trolley is, the duty holder has to decide whether they can fit the collection in the trolley or not. If not, they have to call the office and rudely interrupt the pie and cake eating so that one of the managers can arrange for a van to do the collection.

This is what, during office training sessions conducted by management, we have been told is the protocol to be followed in my office....the bit about pie eating was a little bit of journalistic license on my part.

Pie cakes tea would you like some more milk in it sir just get the latest rehab guy sorry waiter on it yous cheers off you go tally ho.

Sir Henry · Post by **Sir Henry** » 31 Aug 2020, 10:20

Ozzvaldo wrote:We've been told that our HCT duty holders will have to attempt collections. Depending upon the number and size of items at each collection point, and how full the trolley is.

i can imagine the utter clusterfuck that's going to cause on a daily basis.

Ring ring ring ring ring ring

What is it I was asleep?!

Boss I have a problem, collection from customer is too big for the trolley

Can you return later when it's empty?

Still not going to be big enough boss

I will arrange a van to pick it up

Customer wants to know when as they've waited in all morning for me

I'll have to ring the driver

You gonna ring the customer back?

Can't you wait till I ring YOU? Or better still ring the driver yourself?

Well I don't have their number or a phone. They're not going to go out of their way to help me are they? YOU have the authority so it best coing from you rather than me arguing the toss with the driver

I haven't the time for all this, I have to drown some kittens in a minute. I know, I'll drop this hot turd in the callers office's lap. That'll leave me plenty time for some evil laughter and cruel contemplation later

Repeat potentially five times daily per HCT duty

Ricardo44 · Post by **Ricardo44** » 31 Aug 2020, 15:59

If they are expecting us to use our own phones for all this then i can see quite a few posties refusing or saying they dont have a phone or left it at home/battery flat /no credit etc etc. As you say Sir Henry, a total cluster f'k and doomed to fail right from the start.

Ozzvaldo · Post by **Ozzvaldo** » 31 Aug 2020, 18:03

Sir Henry wrote:
Ozzvaldo wrote:We've been told that our HCT duty holders will have to attempt collections. Depending upon the number and size of items at each collection point, and how full the trolley is.
i can imagine the utter clusterfuck that's going to cause on a daily basis.

Ring ring ring ring ring ring

What is it I was asleep?!

Boss I have a problem, collection from customer is too big for the trolley

Can you return later when it's empty?

Still not going to be big enough boss

I will arrange a van to pick it up

Customer wants to know when as they've waited in all morning for me

I'll have to ring the driver

You gonna ring the customer back?

Can't you wait till I ring YOU? Or better still ring the driver yourself?

Well I don't have their number or a phone. They're not going to go out of their way to help me are they? YOU have the authority so it best coing from you rather than me arguing the toss with the driver

I haven't the time for all this, I have to drown some kittens in a minute. I know, I'll drop this hot turd in the callers office's lap. That'll leave me plenty time for some evil laughter and cruel contemplation later

Repeat potentially five times daily per HCT duty

I'm not expecting miracles.

DGH · Post by **DGH** » 31 Aug 2020, 18:14

Ricardo44 wrote:If they are expecting us to use our own phones for all this then i can see quite a few posties refusing or saying they dont have a phone or left it at home/battery flat /no credit etc etc. As you say Sir Henry, a total cluster f'k and doomed to fail right from the start.

The expectation is you'll use the phone function on your PDA. Obviously that depends on the PDA actually working. . .

As so many people on here constantly say: Why worry? Just use the cut off procedure if you think you'll overrun. Just remember though, Consumer Collections, like Collections on Delivery, Tracked and Specials will be the things you're told to prioritise.

Sir Henry · Post by **Sir Henry** » 31 Aug 2020, 18:41

The reason to worry is because the screws have a reputation for circumnavigating agreements to the detriment of us poor working stiffs.
Anyone who goes around with "Just cut off" on their lips is obviously our rep who's never there when it kicks off.

Ricardo44 · Post by **Ricardo44** » 31 Aug 2020, 18:44

I think many will just use their own phone as it will be quicker. Its asking a lot though as most HCT duties get hammered with packets and it can be a real challenge with such limited space in the barrow.