Customer saying they haven't received Tracked I delivered

ScousePostie · Post by **ScousePostie** » 21 Aug 2017, 16:48

peshwaarinaan wrote:
robbertwhitton wrote:Dom and a Lino going to see the customer??? That's typically good use of resources?,are they really going to make a thing of this?god I dispair at this company how they make a big thing of little things,all fine until something goes astray,and immediately it's the guy at the sharp end that gets it,do they simply think you didn't deliver it??
Hi, I was the original poster of this thread. Don't think DOM and Lino actually ever went out there. When I followed this up my Lino said the GPS clearly showed it being delivered on the doorstep. My colleague was in the van and backed me up. Lino said he would always trust his staff before customers and it was marked down as customer being in the wrong or words to that effect. To cut a long story short it didn't go against me as customer was clearly dodgy and trying it on.

I wish our DOM was like this. I had a complaint against me once where someone complained because I had apparently not knocked on the door. Customer said I just put a card straight through door. Told DOM that I had knocked there and tried several other neighbours. DOM referred me to workplace coach for coaching on knocking on doors. Workplace coach just said you know how to knock on a door. I said yes. That was the end of it. DOM always sides with customers, never questions them.

mw7485 · Post by **mw7485** » 21 Aug 2017, 17:13

ScousePostie wrote:DOM referred me to workplace coach for coaching on knocking on doors.

You couldn't make this stuff up!!!!

ScousePostie · Post by **ScousePostie** » 22 Aug 2017, 13:43

mw7485 wrote:
ScousePostie wrote:DOM referred me to workplace coach for coaching on knocking on doors.

You couldn't make this stuff up!!!!

Exactly. And management are not willing to question the customer.

Postie45 · Post by **Postie45** » 22 Aug 2017, 14:14

Dexydog wrote:Last week I had a (foreign) special delivery with an address and correct postcode for that address and no number on it.
Scanned and handed over on doorstep, I mentioned to customer they may like to let the sender know the correct and full address in future.
Day after, complaint of non receipt!!
The cynic in me says a deliberate and premeditated attempt by the recipient to deny receipt.
Definitely on the rise this problem, but what can you do?

no number = kill them off

peshwaarinaan · Post by **peshwaarinaan** » 22 Aug 2017, 16:38

mw7485 wrote:
ScousePostie wrote:DOM referred me to workplace coach for coaching on knocking on doors.

You couldn't make this stuff up!!!!

Oh my god, I've heard it all now!