mmax,
In terms of the public and business perception of Royal mail,i believe it was mentioned on panorama,when
people see that red van they are automatically reassured,equally the most significant structure on the landscape
is that red box or literal 'pillar' of society.
The fact that we have had a monopoly has given the impression we are untouchable,and completely professional
in our procedures.
When you get inside Royal mail however,you see a complete opposite,and without having a go at you personally,a management of amateur intentions,and directives.
My experience is,a manager is handed a printout or has a support network to fall back on,take this away and actually
expect him to 'manage' and because they have no confidence in what they are actually saying,they resort to,in lord sawyers
words 'an authoritarian approach' in lay mans terms bullying.
In your opinion,as you see yourself 'above' this type of management,would you welcome lord mandelsons suggestion that
external mangement is brought in,and do you anticipate operational changes that can truly inspire and motivate the
workforce?