RM state 94% customers want delivery to neighbours

[Hitcher]

Did you read the bottom line?

[Jpro747]

Deliver to neighbour is for TRACKED ITEMS only, as they are easily monitored for quality.
All other items such as recordeds & parcels are to be P739 if they haven't requested in writing to DOM & added into A plus (walklog) a suitable neighbour. Or a safeplace which has been risk assessed for security.

That isn't true, all items have to be treated the same except specials and international items which cannot be left with a neighbour.

The DOM only needs us to deliver tracked items 1st time, if you bring them back they get scanned back into the office and it goes against the DOMs performance. Recordeds, Specials, and anything else they don't care about becuase its not getting monitored.

[Lounge Lizard]

Treading on Thin Line.......

http://www.which.co.uk/consumer-rights/ ... -having-it" onclick="window.open(this.href);return false;

Q. Where do you stand if the delivery company leaves the item you ordered with a neighbor who then denies having it?

A: Whether you have any legal rights will depend on the delivery instructions you did or didn't give at the time of purchase.


Specific delivery instructions
If you give instructions for your parcel to be left with a specific neighbour and the parcel is delivered to them, the seller is not responsible if something goes wrong.
In this instance we would recommend contacting our Consumer Rights Advice Line to speak to an adviser for tailored advice on what action you should take.
If you agree more generally that your parcel can be left with a neighbour without specifying which one, then in practice you’ve said you are happy for anyone in close proximity to your home to accept delivery on your behalf.

Who is considered a neighbour?
There’s no legal definition of a 'neighbour' but dictionary definitions suggest it is someone that lives very close to you (Cambridge dictionary) or someone that lives next door or very close to you (Oxford dictionary).
So if your parcel is left with someone 10 doors away, you could argue that by definition, a neighbour is not someone that lives this far away.
In this instance you could argue that delivery has not taken place and that the seller is in breach of contract.

You could also argue this if, for example, you live at 5 Friendly Street and agreed that your parcel could be left with 7 Friendly Street, but it was left with a different neighbour.

Parcel left with neighbour
If you're parcel is left with a neighbour without giving instructions to do so, you can argue that the contract said the goods were to be delivered to the address specified, and that by leaving them at a different address the company is in breach of contract.
The Royal Mail recently announced that 'subject to regulatory approval' it intends to offer a Delivery to Neighbour service enabling packages to be left with a neighbour rather than putting a card through the door.
Anyone that doesn’t wish to participate in the scheme will be able to put a sticker on their letterbox which will make this clear.

The sender is of course the 'customer' so "If you're parcel ..." or rather if YOUR parcel "is left with a neighbour without giving instructions to do so, you can argue that the contract said the goods were to be delivered to the address specified, and that by leaving them at a different address the company is in breach of contract" but we're not to know whether we're breaching Royal Mail's contract as we never, other than with the occasional Tracked instruction, know whether the sender does or does not wish to risk having the parcel delivered to a neighbour.

[TrueBlueTerrier]

Can they get you for wilful delay, if you cut off?

yes if you don't follow the procedure.

Do you have to let them know your intentions beforehand?

Yes.

its a common thread on here.

[postslippete]

Half a million quid spent on redesigning a new callers office


And the managers want everything to be delivered 1st time. What was the point of spending the money??

[justdeno]

Did you not try and leave it with the cow in the field?

No cows here only potatoes.