Advice please

[on_the_way_OUT]

Can I just jump in on this as I'm in an almost exactly the same position as the OP.

There appears to have been a concerted effort from the DIM to escalate every complaint or error to get (certain) people on the Conduct Code and ultimately out the door. A person was recently given formal (as in he had to sign he'd had it) coaching after miss-filling in a 739 card when a informal word in the ear would have done. If it happens again thw n conduct code.

In the near 20 years I've been in the job I've never been anywhere near the conduct code so having been pulled into the office for a formal conduct code for having too my complaints going back over 12 months it's terriffying. Being in my '50s if I'm booted out of RM the chances of another job are zero.

I'm not in any way trying to absolve myself of my mistakes but as the OP says customers can and do lie. When putting this to the DIM I get a why would they lie and 3 people in the last year have called to complain you didnt close their gates after they asked you..... so you've got a record of doing it.

How afraid should I be and having been to a conduct code meeting how close is that to being kicked out?

[terry2972]

What is the world coming to big deal so you didn't shut a gate some people need to get a life

[DavidFS]

Tried to shut a very stiff/awkward gate last week and the post it hangs on snapped in half. Seems to me that sometimes the gates are left open for a reason.

[korky]

Was called into the office this morning following a few complaints,as follows.

Two tracked items not scanned...I could've swore blind I'd scanned these tracked items ...I remember delivering them ...the latter of the tracked items ...this morning on opening up my PDA I'd made the mistake of not pressing the "send" button ...so this morning the item number was still there on PDA awaiting further option ....I sent it,fair enough my mistake....the other apparently has not been scanned...

A number of complaints have come through over the last few months .....one being an elderly couple who says I never rang the bell....which I did...left a p739 card

A guy who complained I didn't shut his gate....

A guy who complained when I put a parcel through his window when he wasn't in (thought I was doing a good turn..and saving him a trip to the office) but said customer has come in all guns blazing claiming I've invaded his privacy...a tad over the top in my opinion .....anyone would be thought I was sat at his dining table eating his Weetabix ...

And a tracked item which I p739'd when customer wasn't in ..despite parcel saying leave worth neighbour ( I referred to an earlier manager on a previous date who said I should leave parcels at my own descgression) thought the safest bet was to return item to office to cover my own back


Now...said Line manager has pulled complaints up from around 12 months ago and is using these...plus the recent ones to possibly take me down the conduct code.....my question is can theses old complaints be used against me or should they be discredited after a certain period of time?

I argued that I pressed the couples bell and if they didn't hear me or it was broken then why should that be my fault? Regarding the guys gate...couldlve been somebody after I had been to the address...yet I'm being blamed

The parcel through window complaint I think is ridiculous and has really wound me up especially as I though I was doing him a good turn..something I've done hundreds of times over the years and the customers have been gracious of it .... And the the tracked which I never left at a neighbours .... Make of that what you will

I've got almost 17 years service in and the way I was sat down this morning and spoken to you'd of thought he'd of just caught me stealing....

He's told me I have to undertake a coaching session addressing all the correct procedures in which I should undertake and tomorrow he may issue me notice of a formal interview ...


Any advice is greatly received -cheers

tracked un-scanned? i once blamed the rain and they bought it, PDA was running low and left it in van, took a pic on my mobile but forgot to scan later, no way can they get you on parcels not left with neighbours.
not knocking? any half decent gaffa will know that's bollox, i had 1 a few weeks ago, i confessed to not knocking as they have a loud doorbell!
always blame gates on pizza menus blokes,
bloke withopen window needs a brick!

[indio]

What is the world coming to big deal so you didn't shut a gate some people need to get a life

I get the feeling its a big deal if they want to make it a big deal and RM increasingly DO want to make it a big deal as its a good cheap way of getting rid of people.

[terry2972]

Yes I do think they want to make it a big deal is it full time staff they want to get rid of through these petty complaints?