Owner drivers working DPR’s Good Friday

[BigSacks]

The owner driver model, if executed, would sum up the Royal Mail of the last decade or so. Completely tone-deaf and racing other companies to the bottom on an incomparable model.

They want to hire a squad of people on roughly a net 20-25% cost benefit but have them be a worse version of yodel where they can’t find difficult addresses, doorstep everything and crucially, have no customer buy-in like the postman does meaning the complaints and denial of receipt claims go through the roof.

The alternative of course, was to not hamstring the current staff, give them scope to leave parcels in sensible places whilst not increasing the walks to unmanageable spans meaning more profitable work gets completed and completed well with a high customer satisfaction level.

One day I hope the people who made the decisions for this company over the last ten years or so, take a second and realise “what the hell were we thinking?”

[TopperGas]

The owner driver model, if executed, would sum up the Royal Mail of the last decade or so. Completely tone-deaf and racing other companies to the bottom on an incomparable model.

They want to hire a squad of people on roughly a net 20-25% cost benefit but have them be a worse version of yodel where they can’t find difficult addresses, doorstep everything and crucially, have no customer buy-in like the postman does meaning the complaints and denial of receipt claims go through the roof.

The alternative of course, was to not hamstring the current staff, give them scope to leave parcels in sensible places whilst not increasing the walks to unmanageable spans meaning more profitable work gets completed and completed well with a high customer satisfaction level.

One day I hope the people who made the decisions for this company over the last ten years or so, take a second and realise “what the hell were we thinking?”

The problem is, what do customers want, do they want a reliable postie costing more or a cheaper version costing less, sadly I doubt most customers care and want the cheaper version just as long as their parcels are delivered promptly.

[A2B]

The problem is, what do customers want, do they want a reliable postie costing more or a cheaper version costing less, sadly I doubt most customers care and want the cheaper version just as long as their parcels are delivered promptly.

They want the cheapest until it goes wrong

[BigSacks]

The owner driver model, if executed, would sum up the Royal Mail of the last decade or so. Completely tone-deaf and racing other companies to the bottom on an incomparable model.

They want to hire a squad of people on roughly a net 20-25% cost benefit but have them be a worse version of yodel where they can’t find difficult addresses, doorstep everything and crucially, have no customer buy-in like the postman does meaning the complaints and denial of receipt claims go through the roof.

The alternative of course, was to not hamstring the current staff, give them scope to leave parcels in sensible places whilst not increasing the walks to unmanageable spans meaning more profitable work gets completed and completed well with a high customer satisfaction level.

One day I hope the people who made the decisions for this company over the last ten years or so, take a second and realise “what the hell were we thinking?”

The problem is, what do customers want, do they want a reliable postie costing more or a cheaper version costing less, sadly I doubt most customers care and want the cheaper version just as long as their parcels are delivered promptly.

It’s a fair point but mine was centred around what the company think the customer wants.

You cannot have competence and a high rate of customer satisfaction with minimal complaints and compensation claims whilst paying a pittance and pushing barely qualified people to the max.
Those are incompatible expectations.
If that were possible, a company would already be doing it and have a complete monopoly.