Customers lying about theft of Parcels

[Acca Dacca]

Things were better before the photo malarkey. Anyone who abused our trust would be on the black list and you still took photos of things left in sheds etc. taking a photo of a box in a door doesn’t prove anything. They might have left the door open and the postie could photograph it and run off if they were a wrongn.

it doesn't prove anything but probably now makes 99.99% of customers think twice before submitting a DOR claim before the photos there was zero proof we'd delivered to their house if they decided to submit a DOR claim.

When you scan an item, it can be checked by a ‘dropped pin’ (like google maps) that shows you where it was scanned.
Our manager once asked us if the dropped pin was correct at the address of a complaint and it was accurate to within a square metre.
We refused to pay them out.

All that proves is the postie scanned the item outside the customers property, it doesn't prove that the item was actually left at the property or, if it was, a porch thief didn't take it. It's really then down to brinkmanship, does the customer just accept our rejection of their claim or take it further and most likely win in the small claims court, unless they've already got a criminal record.

What does taking a photo of a parcel in a safe place prove then? Postie can do the same thing