Signing for a rec on customers behalf?

[dvbuk55]

I have a customer on one of my deliveries with no hands and he often gets recorded deliveries. If his carer isn't there what would you do when he answers the door? No I'm not asking him to hold the pen in his mouth.

Simply put unable to obtain where the signature is expected. If asked why it is obviously explainable.

[daveyeff]

I have a customer on one of my deliveries with no hands and he often gets recorded deliveries. If his carer isn't there what would you do when he answers the door? No I'm not asking him to hold the pen in his mouth.

Simply put unable to obtain where the signature is expected. If asked why it is obviously explainable.

how does he open the door?

[janitor]

If they can't come to the door then P739, if the PDA locks up, back to pen and paper, if the dom wants you to jump through hoops with it, he can do it himself.

[Sidley]

Don't forget the customer is the sender not the recipient

That only applies in the real world, not RM. You should see the management trying to complete the mental and semantic gymnastics that implies an unspoken spiritual contract between sender and recipient with a side order of fiduciary voodoo.

[RTP]

Scenario A) customers instructs you from window to sign for rec as they are in bathroom.
Scenario B) PDA locks up as you are getting signature, meaning 4 minute reboot, you ask them if they are happy for you to sign for it later.

I know the textbook answer is always get customer signature, but what are your thoughts.

Do it by the book, get it on the docket and you won't be out of pocket.

[DB1100]

I have a customer on one of my deliveries with no hands and he often gets recorded deliveries. If his carer isn't there what would you do when he answers the door? No I'm not asking him to hold the pen in his mouth.

I have one with really bad tremors and he asks me to sign for him,I won't if he isn't in but if he is in and answers the door I will.

[TrueBlueTerrier]

I have a customer on one of my deliveries with no hands and he often gets recorded deliveries. If his carer isn't there what would you do when he answers the door? No I'm not asking him to hold the pen in his mouth.

Simply put unable to obtain where the signature is expected. If asked why it is obviously explainable.

how does he open the door?

A foot press

[spiderj]

Would you sign for a blind guy?

[Sidley]

Is he being delivered recorded, special or tracked?

[newtimes]

I have a customer on one of my deliveries with no hands and he often gets recorded deliveries. If his carer isn't there what would you do when he answers the door? No I'm not asking him to hold the pen in his mouth.

I read some where, I think the PDA handbook, you can DNS (did not sign for) on the PDA if the person has not the ability to sign for it. Could someone confirm if this is right.

[spiderj]

Yep I read it too.
Me personally I'd sign for someone who was unable
Id take a note/photo etc to keep me covered.

I've signed for a guy who is blind (I knew him and his dog from a previous job)
And also for a fella who has to crawl to his door

Also held PDA and helped a blind guy sign

Also ensured a deaf lady got her packets as the usual person wasnt aware she was deaf and knocked instead of using the buzzer(vibrates)

Only ever done it for folk who have asked as they have some sort of impediment to signing
Wouldn't and won't sign just to save taking it back etc

[Cut Off King]

I have a customer on one of my deliveries with no hands and he often gets recorded deliveries. If his carer isn't there what would you do when he answers the door? No I'm not asking him to hold the pen in his mouth.

There is an official procedure for this situation, you mark " Recieved D N S" or "Unable to sign" on the PDA..... Ask your DOM for the correct wording.

[immortaltechnique]

I have a customer on one of my deliveries with no hands and he often gets recorded deliveries. If his carer isn't there what would you do when he answers the door? No I'm not asking him to hold the pen in his mouth.


If you must sign, ( I do for guy with parkinsons who shakes too much to write ) always sign your own name and write " on behalf of " then persons name, this way you can't be done for fraud.

[scoobydo79]

If You sign using Your own name You will be accountable for it if You put their name its fraud.

[aposter]

the only thing you can sign for is a letter from the royal palace if nobody is home ie message from the queen. Had one last week.

Wrong, you can also sign (and open if required to facilitate delivery) parliamentary post (Specials) to mp's.