NVQ / Certificate in Customer Service

[human1]

Very funny

[General Mannerheim]

Very useful course, teach you how to treat customers on counter of callers office with :

(1) Respect
(2) Courtsey
(3) Without loosing temper
(4) Solving problem
(5) Helping them
(6) Making written and verbal communication effective
(7) Improve active listening
(8) Clear, concise and positive approach toward customer need
(9) Managing angery customer
(10) Showing professionalism on the counter when attending customer.

This course teaches Callers Office staff all these above mentioned point. This is the best thing RM done with this Steve Waler Assos.

Oh my gawd you've been brainwashed.
This is the sort of sudo hippy dippy shite the yanks do...we will be doing teamtalks and having team huddles and going on `camping` trips to bond next.

[bedfordrl]

Camping eh what with these two

Anyone else an old fart who can remember these two?.

[dvbuk55]

Very useful course, teach you how to treat customers on counter of callers office with :

(2) Courtsey

That's taking it a bit far isn't it?

If you have her telephone number by any chance.................................I'm sure i could show her every courtesy

[krussel]

She looks in need of a bit to me

[dvbuk55]

She looks in need of a bit to me

Fortunate really because that's exactly what I have.

[TrueBlueTerrier]

Careful please - this could be an interesting topic and its going a little off topic.

Back on track please.

[pickaname]

Going Nowhere Very Quickly