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Customer is harrassing me

Postal workers discussion forum. Discuss the day to day life in a Blue Shirt.
ghostgirl
Posts: 157
Joined: 06 Apr 2008, 00:44

Post by ghostgirl »

Prawn Star wrote:I wouldn't let a customer drive you off a walk,I'd have informed the Dom that you feel uneasy-and carried on as normal.

As you said he wasn't the full shilling,he most likely don't get any contact with people,yet alone someone being polite.My girlfrien works as a barmaid,and watching how customers speak to her etc to her male collegues makes me sick.

but report it none the less
You say carry on as normal after telling DOM and then lets say this guy is a right psycho and I end up seriously hurt or even dead, its easy for you to say carry on as normal and not let a customer drive me off the walk but you are a guy and not a female, I have tried to carry on as normal for a couple of weeks but the 'comments' are getting worse and i'm not putting my safety at risk as I know from the comments he has made something is not right, i've spoken to enough male customers and they have never come out with anything like this. So sorry I have to disagree with you on this one.
Phantom
Posts: 1234
Joined: 27 Dec 2007, 18:17
Gender: Female
Location: New York

Post by Phantom »

So what did the manager say today?
CUT OFF!!!
brothermagrew
Posts: 3015
Joined: 06 Aug 2007, 16:38
Gender: Male
Location: Shares a border with England to the south.

Post by brothermagrew »

ghostgirl

First and foremost report all incidents.

Assaults, threats and abuse of Postmen and Women is totally unacceptable and the message must go out to all CWU members, managers and the public that it is not part of a Postal worker's job to be physically or verbally abused at work and violence against postal staff will not be tolerated. The CWU as a union wants to see an increased level of awareness among staff and promote the reporting of all incidents - the message is "Report it - Don't ignore it".

If you are in the CWU go to the CWU website and look for Letter to Branches then find LTB 170 / 07 dated 22 February 2007.

"Walk Safe!" - New Royal Mail Anti-Violence and Assaults Policy

As others have indicated contact your unit health and safety rep where there is non then get on the blower to your Area Health and Safety Rep ASP.
Prawn Star
Posts: 24
Joined: 09 Jan 2007, 18:19
Location: Birmingham

Post by Prawn Star »

You say carry on as normal after telling DOM and then lets say this guy is a right psycho and I end up seriously hurt or even dead, its easy for you to say carry on as normal and not let a customer drive me off the walk but you are a guy and not a female, I have tried to carry on as normal for a couple of weeks but the 'comments' are getting worse and i'm not putting my safety at risk as I know from the comments he has made something is not right, i've spoken to enough male customers and they have never come out with anything like this. So sorry I have to disagree with you on this one.
I'd report every comment i mean,and even suggest that you don't do that square or grove-get a driver to do it.
ghostgirl
Posts: 157
Joined: 06 Apr 2008, 00:44

Post by ghostgirl »

Phantom wrote:So what did the manager say today?
He was very understanding, said my safety was the main thing and said i don't need to do the round again.
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72624
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Post by TrueBlueTerrier »

ghostgirl wrote:
Phantom wrote:So what did the manager say today?
He was very understanding, said my safety was the main thing and said i don't need to do the round again.

:Applause :Applause :Applause :Applause :Applause :Applause :Applause :Applause :Applause :Applause - Mark that one up to a good Postie who reported it and a Good DOM/Manager who listened.
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leiwolf
Posts: 217
Joined: 09 Nov 2007, 18:42
Location: Lancs

Post by leiwolf »

ah reet sorry norbet, i misread your post,