MRM.COM : Quarterly volume update : A message from CEO Stuart Simpson

[POSTMAN]

https://www.myroyalmail.com/news/2020/0 ... ume-update" onclick="window.open(this.href);return false;

Dear Colleague,

For the duration of the Covid-19 pandemic, we will be providing quarterly updates on volumes in Royal Mail and GLS.

As you all know, our business is facing some serious challenges. Covid-19 has accelerated many of the customer and market trends that we have seen for many years – fewer letters, and more parcels.

I have been out visiting many offices in recent weeks. I have seen first-hand the impact these trends are having on our day-to-day working.

I have seen many offices where we have much higher volumes of parcels due to people shopping more online. Postmen and women have been telling me that the number of letters they are delivering every day has fallen considerably during Covid-19.

It is very clear that we need to adapt more quickly to the growth in parcels, and the decline in letters.

I know that many people are keen to understand whether, as we start to exit some of the lockdown measures across the UK, we will start to see a change in the parcels and letters mix. People can see the trends in their own offices, but want to know whether those trends are reflected across the whole business.

Quarterly volume updates during Covid-19

Our first update, which covers 30 March - 28 June 2020, shows that volume trends for the quarter overall are broadly unchanged from the update provided in the full year results published on 25 June.

As the UK starts to come out of lockdown, we are not seeing any change as yet in customer behaviour. Our customers are wanting more parcels delivered to their homes and are sending fewer letters:

• Parcel volume up 38 per cent year on year (117 million more parcels).
  Domestic account (ex. Amazon) parcel volume up 64 per cent.
  Addressed letters (ex. elections) volume down 33 per cent (788 million fewer letters).

I believe that we need to be clear and transparent about the changes that are happening in our market, and the impact this is having on our company. I hope you will find this information useful. We will provide a further update on second quarter volumes in October.

Kind regards,

CEO, Stuart Simpson

[worktotime]

so this isnt rocket science we all know parcels and pkts are the same or beyond xmas level and yet all deliverys where based on letters , BUT what have the company done to manage this increase ? , to be blunt f**k all imo and there clueless of what to do next apart from Ricos cunning plan , but they are happy to not paying posties o/t to complete there deliverys (great customer service that is ) , and yet they have used this coronavirus as an reason to save money , and still no extra staff and no parcel drivers to relieve the pressure and to complete deliverys daily , but will we get the 1 hour off what we are owed from our last pay deal from October ?

[SpacePhoenix]

so this isnt rocket science we all know parcels and pkts are the same or beyond xmas level and yet all deliverys where based on letters , BUT what have the company done to manage this increase ? , to be blunt f**k all imo and there clueless of what to do next apart from Ricos cunning plan , but they are happy to not paying posties o/t to complete there deliverys (great customer service that is ) , and yet they have used this coronavirus as an reason to save money , and still no extra staff and no parcel drivers to relieve the pressure and to complete deliverys daily , but will we get the 1 hour off what we are owed from our last pay deal from October ?

If the packet volumes keep up, would it be viable for every DO to have dedicated afternoon packet duties (maybe incorporating LAT delivery)?

[Phantom]

so this isnt rocket science we all know parcels and pkts are the same or beyond xmas level and yet all deliverys where based on letters , BUT what have the company done to manage this increase ? , to be blunt f**k all imo and there clueless of what to do next apart from Ricos cunning plan , but they are happy to not paying posties o/t to complete there deliverys (great customer service that is ) , and yet they have used this coronavirus as an reason to save money , and still no extra staff and no parcel drivers to relieve the pressure and to complete deliverys daily , but will we get the 1 hour off what we are owed from our last pay deal from October ?

If the packet volumes keep up, would it be viable for every DO to have dedicated afternoon packet duties (maybe incorporating LAT delivery)?

I think that's the way it's going to go. Mon-Fri for letters and small packets, specials
Mon-Sat for oversized packets, specials, tracked.

It makes sense and would reduce the number of redundancies.

[SpacePhoenix]

so this isnt rocket science we all know parcels and pkts are the same or beyond xmas level and yet all deliverys where based on letters , BUT what have the company done to manage this increase ? , to be blunt f**k all imo and there clueless of what to do next apart from Ricos cunning plan , but they are happy to not paying posties o/t to complete there deliverys (great customer service that is ) , and yet they have used this coronavirus as an reason to save money , and still no extra staff and no parcel drivers to relieve the pressure and to complete deliverys daily , but will we get the 1 hour off what we are owed from our last pay deal from October ?

If the packet volumes keep up, would it be viable for every DO to have dedicated afternoon packet duties (maybe incorporating LAT delivery)?

I think that's the way it's going to go. Mon-Fri for letters and small packets, specials
Mon-Sat for oversized packets, specials, tracked.

It makes sense and would reduce the number of redundancies.

RM should test the waters to see if there'd potentially be enough Tracked traffic to make Sunday Tracked only delivery a financially viable option

[worktotime]

so this isnt rocket science we all know parcels and pkts are the same or beyond xmas level and yet all deliverys where based on letters , BUT what have the company done to manage this increase ? , to be blunt f**k all imo and there clueless of what to do next apart from Ricos cunning plan , but they are happy to not paying posties o/t to complete there deliverys (great customer service that is ) , and yet they have used this coronavirus as an reason to save money , and still no extra staff and no parcel drivers to relieve the pressure and to complete deliverys daily , but will we get the 1 hour off what we are owed from our last pay deal from October ?

If the packet volumes keep up, would it be viable for every DO to have dedicated afternoon packet duties (maybe incorporating LAT delivery)?

I think that's the way it's going to go. Mon-Fri for letters and small packets, specials
Mon-Sat for oversized packets, specials, tracked.

It makes sense and would reduce the number of redundancies.

how would it ?

[citypostie]

so this isnt rocket science we all know parcels and pkts are the same or beyond xmas level and yet all deliverys where based on letters , BUT what have the company done to manage this increase ? , to be blunt f**k all imo and there clueless of what to do next apart from Ricos cunning plan , but they are happy to not paying posties o/t to complete there deliverys (great customer service that is ) , and yet they have used this coronavirus as an reason to save money , and still no extra staff and no parcel drivers to relieve the pressure and to complete deliverys daily , but will we get the 1 hour off what we are owed from our last pay deal from October ?

If the packet volumes keep up, would it be viable for every DO to have dedicated afternoon packet duties (maybe incorporating LAT delivery)?

I think that's the way it's going to go. Mon-Fri for letters and small packets, specials
Mon-Sat for oversized packets, specials, tracked.

It makes sense and would reduce the number of redundancies.

I agree with Mon to Fri letters and parcels being Mon to sat.

Don't agree at all about the redundancies, if you think any of this has any end game for royal mail other than making massive savings probably through large numbers of jobs going i think youre very optimistic

[mags999]

the only way to make worthwile savings is redundancies whats the point of reducing the uso and still having the same amount of staff its obvious 1 in 6 staff will go if they get there way

[cpsteve]

The amount of letters we get has dropped so much the walks will get bigger and later starts with packet only jobs is the answer however that still means job losses in the short term, long term the more of the market we get the more drivers we need the more secure the early starters jobs will be. If we can get full access to the market then its a game changer thats what our ceo and the union should be fighting for we are a private company without the right to bid for all contracts that cant be right.