I did notice when a PostPerson (Non Management) posted a genuine concern it got zero interaction.
But when Fred from Safety Yard Concern Team posted his day out at Trial DO made his team feel good it got arselicked to death.
My Impression is 90% of these back end staff contribute 0% to the actual running of a postal/parcel business.
As for planners they are a different level of why the f**k are you employed.